Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
The location is still very good, the room is too small... The space planning is very compact and there is everything that should be there. The price is really cheap, so the overall price is very high, it is a good choice for us to stay for one night. The scenery of Kumano Ancient Road is really good
This hotel definitely deserves a 5-star rating; it pretty much met all my expectations for this vacation. Make sure to book a sea-facing room! The rooms are quite spacious, and they offer futon-laying service. When you open the window, you're directly overlooking the sea. Be aware that some room types might have the parking lot obstructing the view, so it's not a completely unobstructed oceanfront view. The best part of the hotel is undoubtedly the hot springs, which span three or four levels. The lowest level is open-air, allowing you to experience soaking in the water while gazing out at the Pacific Ocean in the morning. The hot springs were absolutely the highlight of our trip, incredibly comfortable and relaxing, so much so that we spontaneously extended our stay by an extra night. The dinner included with the room booking was just okay, but breakfast was decent. There are several restaurants within a 10-minute walk, so you don't necessarily need to book dinner with your room. The facilities are comprehensive, including billiards, KTV, and a bar.
The room is very big, with great views and is very quiet. It is located close to Shirahama Station and the seafood market. The bus to the door is a 10-minute walk. The road is a bit dark at night. It is very convenient to take the bus to the beach and the Three Broken Walls, but the waiting time is too long. There are not many places to eat around. There is a pretty good ramen restaurant near the bus station. I suggest you either go back to the hotel after eating or book dinner at the hotel. The hotel actually has a shuttle bus that can take you to Shirahama Station. You just need to make an appointment with the front desk in advance, which is great. It's a bit inconvenient that you can't take a shower in the house, you can only go to the hot spring, but the hot spring is open from 6 to 9 in the morning. If you get up late, you may not be able to take a shower. We didn't dare to try it. A full meal for two people at the seafood market only costs 300 RMB. To go to Nachi Taisha Shrine and Kumano Kodo, you have to calculate the bus and Kuroshio Current time. It is still worthwhile to go there and back in one day. It is much more convenient than Kii-Katsuura. I stayed here for four days and three nights. I went to different places every day and came back to soak in hot springs to relieve fatigue. It is very cost-effective. By the way, Conan fans will feel very good.
Facility : Hotel provide open hot spring to every host and private hot spring with very reasonable price. Both have good view, clean facility and clear instruction
Service : All staff are helpful and polite. Welcome message everywhere.
Food : tasty and fresh dishes to let you taste Japan everyday. In addition, they introduce to you different sake with very good price. Lastly, staff will introduce to you different dishes so as to understand Japan more.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Summary:
1. Airport transfer to Shirahama needs to be booked in advance via email.
2. The hotel is excellent and newly renovated. The hot springs are fantastic.
3. Transportation is inconvenient, but there's a shuttle service to Shirarahama Beach.
4. It's about a 15-20 minute walk downhill to a convenience store. The distance isn't actually that far.
The room was even better than it looked in the pictures. Bathrobes and towels were replaced daily, and the kitchen downstairs had a full set of utensils, making for a very comfortable stay. The Shin-Yuzaki bus stop right outside was convenient for getting around, and the shared hotel public bath was great, not too crowded even during the National Day holiday. The popular ramen shop and bakery nearby are also worth recommending!
The hotel has a small house across from the fish market for guest registration, where you wait for a small boat to take you to the island. I'm not sure why no one informed us about this after booking on Trip.com. No emails, no texts, no in-app messages. After arriving in Kii Katsuura, we had to use Google Maps to figure out how to get to the island ourselves. We were directed to a very secluded pier, the closest one to the island, but the hotel's boat didn't even stop there. We had to call the front desk, and they directed us back to the fish market to find the registration office. I'm very sure that, even on the day of my check-in, there was no information on Trip.com about how to get to the island.
The hotel itself is incredibly thoughtful. There's a hiking trail that takes about 15 minutes to reach a mountain observatory and a foot bath, for which towels are even provided. Both the male and female indoor and outdoor baths are excellent. We also tried the private bath at the cape, which was also great; all the baths are genuinely very close to the sea. The women's bath on the second floor even has a bath where you can lie down, and the outdoor rotemburo in the women's bath features a cave landscape, which is very unique. Dinner is a sukiyaki that you cook yourself, and the meat is good. Breakfast includes three small platters and a buffet, which is also very generous. At different times, there's free-flowing beer, plum wine, sake, and ice cream. The only minor drawback is that there are no vending machines in the hotel; if you want juice, you have to buy it from the first-floor shop before it closes. Overall, I highly recommend staying here because the hotel is simply outstandingly thoughtful.
It is located in the countryside of Tanabe but the transportation is relatively convenient. This hotel is a member of the Secret Hot Spring Guardian Association, and the water quality of the hot spring is very good. The waiters were all local elderly people, and my lovely mother-in-law came to talk to me with a translator during dinner. The food is not luxurious, but it is still quite traditional and authentic Japanese home-cooked food.
Amazing
15 reviews
9.5/10
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SGD 320
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8,9/10
Very Good
I had a wonderful stay at Shirahama Terrace Hotel. The location is perfect — just a short walk from the beach with a beautiful ocean view. The room was clean, spacious, and very comfortable. I especially loved the onsen facilities; they were relaxing and well-maintained. The staff were friendly and helpful throughout my stay. Breakfast was delicious, with a good mix of Japanese and Western options. I would definitely recommend this hotel to anyone visiting Shirahama.
I stay 2 night here. Service is excellence as always. Do check in before heading to Port and ask where is the place. Got lounge and timing for ship to bring you to the hotel. There is also shuttle bus bring u to train or bus station from the port so do request for it
Overall, my stay was pleasant, but as a Marriott property, I had slightly higher expectations. The lobby felt a bit too simple compared to what I anticipated, and I found communication at the reception a little challenging as the staff’s English could be improved—especially since many international guests stay here. On the positive side, I really appreciated having a pool despite the hotel being so close to the beach. That said, I was surprised to find quite a bit of sand at the bottom of the pool, which affected the experience. Other facilities were excellent: I especially enjoyed the hot spring and the souvenir shop. Overall, I would still recommend this hotel to others.
The staff at the hotel were extremely friendly and approachable. They patiently guided us on all our queries and were always helpful whenever we needed assistance. Our stay was lovely and pleasant, making the experience very comfortable overall. The location is also very strategic — JF Katsuura Seafood is just a 2–3 minute walk away, which was very convenient for meals and exploring the area. Overall, a great stay and we would happily recommend this hotel.
Comfy bed, large and clean room. Have common areas like shared kitchen at the residence. The residence is located next to the main block of the hotel. You have to walk outside for ~2min to travel to the main block if you would like to enjoy the hot spring / play at the game room / exchange for new towels. Hot spring is nice, with indoor and outdoor areas. The outdoor one is with stunning sea view. There are snooker, table tennis, and other games in the game room for all guests.
Grateful for the nice and helpful lady at the reception. Facilities are great (Onsen of course), a decent room to stay in and they even offer you amenities to enjoy tea there. Also, thankful to the hotel that offered me a ride to the train station so that I don't have to worry about getting on a bus with my heavy luggage. Thank you for such a pleasant hotel experience you have offered me, hotel staff team!
Right in front of the bus stop Kamaya-Mae I think.. Kind hosts who speaks a reasonable amount of English. Dinner smelled delicious but I didn’t go for it because I wanted to try the other restaurant in the area. If I return to kawayu, I will come back here.
Our family of 4 had a great time at Infinito. We like to thank the team for making our stay super comfortable. The view from the Pacific Cafe is incredible with sunset. The hot bath with ocean view is unique experience
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