Hotels With breakfast in Flemish Brabant, Belgium

I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels. Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond. There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally? To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored. Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.

This is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.

The hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind. The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed. It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.

The water pressure was really low, making it difficult to wash my hair. There's no airport shuttle either. I'd suggest travelers choose a hotel that costs at least 600 RMB per night.

The hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.

Hotel has very central location on the nice street eith a lot of cafe and restaurants. Ladies on reception are absolutely friendly and professional and ready to help. Their hospitality is fully consistent this hotel motto ”Come as a stranger leave as a friend”. Hotel is eco-friendly - no excessive cleaning, plastics etc. But if you need you will receive. Breakfast was good.

While the hotel facilities are a bit dated, they are very practical, catering more to business travelers with no excessive, ornate decorations. The original room design lacked enough power outlets, so they thoughtfully added more on one side of the bed, which I appreciate. The bed was not only the firmest I've experienced on this European trip, but the single bed was also quite wide. The bedside light switches were conveniently located and user-friendly. You can see the terminal right from the window, making it perfect for early morning flights.

The hotel looks good, but not luxurious. Very close to the train station and there is a grocery store just below the hotel. The room has two narrow single beds, with a shower room and a separate wc. No refrige. The room is cozy and small, but was fine for one person. I heard some sounds from the trains, but was not loud. Overall, it was a good value for money!

Price was acceptable at the time I was deciding whether to stay near the airport or not. I was not disappointed given the comfy room and free hotel airport shuttle ( shared with Holiday Inn EXPRESS next door and further up Holiday Inn, ....). It was raining in the morning when we were waiting for our big bus. As the bus did not turn right in front of Adagio or HI Express, we braced the winter rain to queue up with many people to board the big bus.

Great experience! We were 3 people + 2 dogs. The room and bathroom was spacious and very clean. The staff was very friendly. The breakfast was and had a lot of choices. Dogs welcome! The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus. Just a couple of things that could be better. No fridge in the room. No coffee machine, just instant coffee. Parking 15€ for the night. And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.