I forgot to take photos, but overall the room was incredibly cramped, barely fitting two small beds. However, the management was very well-organized. The mattresses were comfortable, and the cotton sheets were clean, hygienic, and soft against the skin. I stayed for four days, and the bedding was changed daily. Bottled water was also provided. This was the best sleep I had during my entire trip to Japan.
I had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.
3/Apr/2026
Reception is helpful even though we arrived at 11am, she helped to store our luggages snd gave full explanation.
Close to Sendai station but aware of losing direction so be sure to ask local for direction first when heading to hotel.
Breakfast is excellent and those ladies worked in the canteen were professional.
Quiet and sleep well.
Lots of amenities were placed near the elevator at G/F.
Lucky that day were sunny so using the Loople bus to get around but the next day (4/Apr/2026
Unfortunately it rained and getting cold at Matsshima
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
This hotel is considered a premium property within the Dommy Inn group. You take off your shoes upon entering, and the room is quite spacious, comfortable, and cozy, with a separate wet and dry area in the bathroom. You can change into the room's yukata for dinner or to use the hot springs. They offer late-night ramen and complimentary cold drinks, including Yakult, after your bath. I stayed for three nights, and coming back from the cold outdoors truly felt like returning home – comfortable and relaxing.
The hotel is conveniently located just right outside of the train station (shinkansen west exit) and it’s linked to the shopping malls that are around the stations. The bus stops are just below as well, good if you are taking a bus out or if you joined day trips departing from Sendai. The hotel is also very comfortable and the hotel staff are very friendly.
The hotel's location is excellent; it's right by the Kōtōdaikōen subway station. Across the street, you'll find Mitsukoshi Department Store and a shopping arcade, making dining and shopping very convenient. The hotel room was a decent size, and overall cleanliness was good, though the windowsill had some dust when I checked in, perhaps due to a rushed cleaning. Also, there was no air purifier in the room. Overall, it's still quite good. The front desk staff were very friendly, and breakfast was nice too.
Traveling solo to Sendai for an ice show, and this hotel was such a comfortable base for my first trip! It's super close to Sendai Station, with a convenience store and restaurants right downstairs. Plus, there's a Don Quijote and Daiso nearby, so you could easily spend a lot of happy time just exploring the immediate area. The facilities are great too; you can grab disposable toiletries yourself, and both the desk area and bathroom were really comfortable.
The hotel was very clean and comfortable. I particularly appreciated how the bath and luggage storage areas were separate from the capsule area, which made for a much quieter and more restful stay compared to other similar facilities.
There were also plenty of showers, sinks, and hairdryers, so I never felt like it was crowded.
Another nice touch was that each guest received their own bath mat. This kept the changing rooms clean and dry, which was a pleasant surprise.
My only minor complaint was that my capsule felt a bit cold. Even with thermal underwear under the provided loungewear, I woke up in the middle of the night because of the chill. It would be even more comfortable if blankets were available for rent or if the room temperature could be adjusted.
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64 reviews
9.0/10
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9,5/10
Amazing
AAnonymous Usernearby station, within 5mins walking. room very clean, everynight got free duck soba(80pax) 1st come 1st serve. free welcome drink and free drinks and snack/ice cream @ 5th floor. would definitely stay again, strongly recommnedation
ZzhglongThis was my second stay at this hotel. Coincidentally, it was during a Japanese long weekend, and the room rate for two nights skyrocketed from over 800 to nearly 1500 yuan. The bed also downsized from 1.6m to 1.4m. My experience declined, but that's not the hotel's fault, it's my wallet's fault.
GGuest UserThis hotel in Sendai is extremely friendly to international travelers. One of the staff members can speak Chinese, which was incredibly helpful for us. She assisted us with many things during our stay and helped arrange luggage storage before check-in, making everything very smooth and convenient.
The room is also slightly larger compared to many hotels in Japan, which made the stay more comfortable. The location is excellent as well — it is very close to Sendai Station, and there are supermarkets and many shops nearby, making it very convenient.
Overall, it was a wonderful stay and there is really nothing to complain about. I would definitely recommend this hotel to other travelers visiting Sendai.
771/60大B3/Apr/2026
Reception is helpful even though we arrived at 11am, she helped to store our luggages snd gave full explanation.
Close to Sendai station but aware of losing direction so be sure to ask local for direction first when heading to hotel.
Breakfast is excellent and those ladies worked in the canteen were professional.
Quiet and sleep well.
Lots of amenities were placed near the elevator at G/F.
Lucky that day were sunny so using the Loople bus to get around but the next day (4/Apr/2026
Unfortunately it rained and getting cold at Matsshima
GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
NNiushegaifanTraveling solo to Sendai for an ice show, and this hotel was such a comfortable base for my first trip! It's super close to Sendai Station, with a convenience store and restaurants right downstairs. Plus, there's a Don Quijote and Daiso nearby, so you could easily spend a lot of happy time just exploring the immediate area. The facilities are great too; you can grab disposable toiletries yourself, and both the desk area and bathroom were really comfortable.
GGuest UserThe hotel staff were incredibly helpful, and even the cleaning team offered warm greetings, creating a very pleasant atmosphere throughout. The amenities were plentiful, and above all, the room was spotlessly clean. What truly impressed me was that the room came fully equipped with ReFa brand essentials: a straightener, curling iron, hairdryer, and even a ReFa shower head – it was absolutely fantastic! The excellent location was another huge plus, with plenty of shops and restaurants nearby, which was incredibly convenient.
GGuest UserLocation a little away from the centre, no that easy to get to but in a quiet residential area. Very friendly staff with good service. Also allowed to leave baggage after check in. The lady who helped with that also had perfect English. Unfortunately I ended up at a time where the prices were extortionate due to some event happening but this was the most affordably priced option without sacrificing too much, also one of the very few with rooms available at that time too. Happy with this and would recommend if you don't mind a bit of distance to the centre.
MM315587****The location is great, right in a shopping street, about a 15-minute walk from the station. There are plenty of shops nearby, making it very convenient for dining and other needs. The hotel uses a self-service check-in and check-out system at the front desk, and the overall experience was excellent. The room I booked this time was over 30 square meters, which is quite spacious for a Japanese hotel and offers great value for money. The facilities are also relatively new. I'm very satisfied with my stay.
Ttraveller_eyscI had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.
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