Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
Facilities: Completely equipped. Please contact the front desk for any needs.
Cleanliness: Clean and hygienic, with prompt housekeeping.
Environment: Quiet and comfortable for a good night's sleep.
Service: Excellent security, and breakfast is generally suitable for Chinese tastes.
Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there.
Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue.
The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment.
Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards.
Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us.
So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel.
I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat.
So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days.
The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot.
I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more!
I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable.
I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me.
Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again.
It’s most definitely NOT a 5 Star hotel in any shape, way or form.
With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame.
Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey.
Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.
The front desk upgraded me to a deluxe single room for free, but there were guests staying in the hotel talking outside in the corridor all night, which was a bit noisy.
It was beyond my expectations in such a attractive price
And I cam to know they have multiple sites
So they are all over the city
Plenty of space to park your cars
Multiple rooms options hot water also avalaible amazingly
The best thing is the reception and the found house keeping staff
They are ready to serve and ready to make u comfort
As much there in capacity
ROOMS ARE EXACT AS AS THEY SHOWN ON PICTURE
HIGHLY RECOMMENDED
The hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
Apart from the old hardware in the room, everything else is very good! The whole building is very local and historical! Dinner in the hotel restaurant in the evening with local singers performance appreciation, it is also a very good experience!
The hotel was good overall. The coffee is not great but that’s usual in Pakistan. Room service was a bit disappointing - I ordered a margarita pizza and club sandwich - both were pretty bland and uninspiring. They tried to charge me for breakfast at check-out but pointed out it was included in my trip.com booking. They corrected the charge but I would have expected they get this sort of thing right before presenting me for a bill that is not correct!
Very Good
15 reviews
8.7/10
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INR 4,624
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GGuest UserHaving read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there.
Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue.
The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment.
Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards.
Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us.
So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel.
I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat.
So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days.
The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot.
I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more!
I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable.
I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me.
Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again.
It’s most definitely NOT a 5 Star hotel in any shape, way or form.
With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame.
Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey.
Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.
GGuest UserThe hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
GGuest UserThe hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
PPakistan’s travellerSuperb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
DDongnanyalaonanrenYes, I go to this place every year. If it's not for business, I won't go there. Chinese are not allowed to go out unless they arrange a bulletproof car + security. Otherwise, they can only be taken to the hotel. It was boring to death. I couldn't stand it after staying for 6 days, so I changed my flight ticket and left early.
GGuest UserFacilities: Completely equipped. Please contact the front desk for any needs.
Cleanliness: Clean and hygienic, with prompt housekeeping.
Environment: Quiet and comfortable for a good night's sleep.
Service: Excellent security, and breakfast is generally suitable for Chinese tastes.
GGuest UserI recently had the pleasure of staying at Avari Xpress in Lahore, and it was an exceptional experience. The rooms were absolutely wonderfully spacious, impeccably clean, and tastefully decorated, offering a perfect blend of comfort and elegance.
What truly stood out were the amazing views of Lahore. From my room, I could gaze out over the vibrant cityscape, with breathtaking sights that captured the essence of Lahore’s charm, especially as the sun set.
The staff were courteous and attentive, adding to the overall enjoyable stay. I highly recommend Avari Xpress to anyone visiting Lahore for a memorable and comfortable experience.
侯侯Apart from the old hardware in the room, everything else is very good! The whole building is very local and historical! Dinner in the hotel restaurant in the evening with local singers performance appreciation, it is also a very good experience!
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