The room was spacious and the environment inside was great. It was also convenient for cooking. Most importantly, the location was excellent, right in the city center, close to attractions, the train station, and the beach. Overall, a great experience.
The stay was brilliant.... I can't complain about anything... Friendly staff and great service from the time you walk in till the time you leave..... Thee availability of the staff that's on the premises to assist you is great... Not that it ever came to that point... Where it was needit to contact them late nite... Brilliant service that's definitely my new getaway spot from home.
We have been staying here for several years and I have to say that sadly this hotel has lost its personal connection with guests. We didn’t feel like returning guests but more like strangers and it was purely business from the hotel. We have such wonderful memories here sadly clouded by new staff who have no idea how to connect.
Had a great time. Id definitely come bsck here. Decent breaky spread including a salad bar, scrambled eggs or omelette. Plus cereals pastries anf fruit.
Room was tidy. Had a safe. Gym was excelldnt. Staff were do lovely too.
Security guys were super helpful. You take a uber everywhere pretty much so this was a great base. Although did walk to shops and few attractions.
The hotel is well located. Staff is trying their best. I would suggest some improvements in the room as shower area conflicts with an entrance area so you step of the shower always where you walked in shoes, it feels dirty. There were no proper walls and doors in the shower and toilet, they were semitransparent. I really lacked privacy. Nevertheless the breakfast was great. Ladies on the reception were helpful.
Everything was good, a new clean hotel. The guys are trying. But if you don't leave the tip for cleaning, it will be visibly worse over time than originally.
Basic hotel but very expensive. I wasn’t expecting the room to be that standard, no bathtub, no bathrooes, amenities 3/10.
No swimming pool, but the website is showing that they do have a swimming pool.
Please do not stay here. Also the staff weren’t that
good.
Loved the rooftop restaurant/ bar but their menu is limited.
The bed is very comfortable, we slept like logs, the embankment is 25 minutes walk away, 5 minutes by taxi, a good breakfast, a choice of a burger with egg, bacon and fries, or pancakes with jam, or soup, or cereal with yogurt
Towels were given upon check-in, a hairdryer upon request, luggage is stored in the storage room for free 😁
There is no table in the room, just three ottomans, I ordered two separate beds, they gave me one, I had to go and sort it out, after a day on the road
.
The overall experience was good, friendly staff and good installations, we liked the breakfast and the gym, also great views to the table mountain and lions head from the room and the pool. Location wise also great, walking distance to most things in the region. However, some structural issues should be mentioned. The windows are old, without proper noise isolation - they even open fully which is unusual for a hotel. We could hear the wind blowing very loudly, also the music from clubs around there during the night. The bathroom has a major design flaw and every shower unavoidably results in a completely wet floor.
Despite that, room was very cozy and comfortable.
Absolutely amazing time spent here. Everyone is so friendly and welcoming. Breakfast is delicious. Shuttle to and from the water front is so convenient.
Amazing
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8.7/10
Very Good
JJamies TravelStayed here before and felt nervous because the evening journey over was nerve wrecking. Decided to try it again and it was much better now that I knew the journey. Room was smaller than last time but everything else was spot on. Always love the free cookie.
GGuest UserThe overall experience was good, friendly staff and good installations, we liked the breakfast and the gym, also great views to the table mountain and lions head from the room and the pool. Location wise also great, walking distance to most things in the region. However, some structural issues should be mentioned. The windows are old, without proper noise isolation - they even open fully which is unusual for a hotel. We could hear the wind blowing very loudly, also the music from clubs around there during the night. The bathroom has a major design flaw and every shower unavoidably results in a completely wet floor.
Despite that, room was very cozy and comfortable.
DDaliBrasilUKGreat Stay for a Convenient & Comfortable Airport Stopover
I stayed at Hotel Verde for just one night to catch my early flight, and it was the perfect choice. The location is incredibly convenient, and the shuttle service was punctual and easy to find ~ making my airport transfer stress-free.
My room was very comfortable, and I was lucky enough to have a lovely view of Table Mountain, which was a nice bonus! The restaurant exceeded expectations ~ both dinner and breakfast were delicious, and the service was excellent.
The staff and shuttle drivers were all friendly and accommodating, which made my short stay even more pleasant. Considering the free shuttle, complimentary breakfast, and overall sense of safety (especially important as a solo traveler), the price was definitely worth it.
I’d happily stay here again before a flight and would recommend it to other travelers looking for comfort and convenience.
JJason2023Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
OO.N.AThe Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
GGuest UserWe have been staying here for several years and I have to say that sadly this hotel has lost its personal connection with guests. We didn’t feel like returning guests but more like strangers and it was purely business from the hotel. We have such wonderful memories here sadly clouded by new staff who have no idea how to connect.
GGuest UserThe location of this hotel is good and safe, but I don’t really like the parking fee of 50 rand per day. There is a shopping mall in the back and it is very convenient to walk there. The room is enough for two people. You can see Table Mountain and the sea from the window. I stayed at the hotel on the first day It is beautiful to see the sunset directly, but the check-in time is 3:00 a.m., we can only put down our luggage at 1:00 a.m. and go out for a walk
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