GGuest UserThe service was outstanding and the location ideal if you are biking. The hotel also has a room where you can store your bikes. The room was very clean and the staff very helpful.
GGuest UserHotel is convenient located near eatery and airport.
Sharon the front desk was extremely helpful to locate my reservation . Trip.com gotten my reservation thr agoda and
Sharon spent fair bit of time to trace my agoda booking number. As trip.com booking number is not found in trip.com.
Sharon worked extra hour to trace my booking to avoid me to make any payment as couldnt locate trip.com booking.
Overall, my stay was plesant and shittle service is good and prompt.
GGuest UserThe room was clean and quiet, and even though there were a lot of guests, breakfast was Western-style with bread, fresh milk, fresh yogurt, bananas, apples, sausages, boiled eggs, and mashed potatoes. If you're not used to it, bringing some pickled mustard stems as a side dish will do, as there aren't any vegetables, but an apple works. Hot water, disposable cups, coffee, and tea bags are available 24/7 next to the bar. The staff were very welcoming. Luggage storage and airport transfers are both free. There's a shuttle service every half hour for airport transfers; just call the front desk when you arrive, and the car will depart. The driver was very helpful and actively assisted with carrying our luggage.
GGuest UserNice property. Very ridge on early and late check-in and check out. Check on time is 1:00 and it is an extra $50 to check in early. Check-out time is 11:00 and can be extended to noon without a fee but beyond that it is $50. Breakfast is a little bit light with no hot foods.
Great pool and water slide along with a hot tub. I had a suite, and room size was good, almost a mini condominium.
Ddanielso2010Pros:
1. The hotel's location right by the Inner Harbour is convenient for visiting several nearby attractions.
2. The front desk staff were very enthusiastic and gave us detailed information about the hotel's entertainment and dining facilities, as well as local sights. Knowing we were driving, they also informed us about parking (even though there's a charge).
3. The beds were comfortable.
Cons:
1. Due to the hotel's age, the bathroom only has a bathtub, no separate shower. They've installed two glass panels to act as a splash guard, but there's a large gap between them, which means shower water still wets the entire bathroom floor.
2. The windows in the rooms facing the street aren't double-glazed, so the noise from passing vehicles at night is very loud.
At over 4000 a night, the value for money is extremely low.
KkymcuraHotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room.
Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.
MMikki LizIt was my second time staying at this hotel.
There were two things I really needed to mention.
First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.”
I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy.
After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in.
Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before.
The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲
The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor.
The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers.
The housekeeping staff were all super friendly though.
GGuest UserOverall, it is a pleasant hotel for a short stay in downtown. Despite the Karma Lounge currently being under renovation, the hotel arranged a room dining service for breakfast as an alternative, which is acceptable and yummy. The hotel staff are helpful and kind. The location is close to down town, 5 to 10 minute walk to Robson Streetfor shopping, 1 block away has a supermarket and some nice reastieant eg The keg steak house.
CCrAzYd426This hotel Actually Better than I expected coz the reviews said it sucks……🤪
I think not too bad indeed tho I haven’t visit the gym yet….
I have no complaint for the room, I think it’s good to have microwave and coffee machine in the room and the lobby has coffee machine with different choice of coffee, it’s so good! 😊
Also there is a Korea Town (about 5 minutes walking from Lougheed Town Center Skytrain Station, this hotel about 10-15 minutes walking distant from the Lougheed Town Center Skytrain Station). There are many restaurants nearby, also there is Lougheed Town Centre (a shopping mall) it’s so convenient 👍🏻
I think it’s ok to stay a night or two but of coz the cleanliness and management could be better 😉
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