Posted on Aug 8, 2025
drstc
I'm originally from Kendal, but now live overseas. I stayed here to visit family locally and thought I'd treat myself to a nice hotel after not being back for several years. This place was NOT a treat.
On checking in, the reception staff member asked me to pay for my stay (obviously I'd already prepaid on trip.com). When I pointed this out, she became quite rude.
We were put in the room right next to the office, and we could hear the staff chatting at all hours. The noise in the corridor from other guests woke us up several times during the night (despite the ”Quiet” signage). There was a fire alarm at 6am the next morning. Everyone had to evacuate for a good 45 mins in the rain while we waited for the fire brigade...not even an offer of a free breakfast or coffee or anything afterwards.
There's no air con in the rooms, they're really small, the bathroom is tiny and there's not a lot of room to put your stuff. The à la carte restaurant is overpriced and the food was under/overcooked (how can you not know how to cook a potato?). Personally I'd not recommend this hotel when there's a Premier Inn in town...
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Price per night from:HK$896
Posted on May 25, 2026
Guest UserThe room had two small sofas, and when I checked in, the rain had just cleared up. Sitting on the sofa soaking up the sun felt incredibly satisfying. It was quite chilly in the Lake District during my stay, so the heating in the room was a real lifesaver. Plus, the towel rack was perfect for drying clothes!
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Price per night from:HK$1,267
Posted on Aug 12, 2024|King Room
Guest User
The room was very nice, with swan bath towels. The environment was nice, between two towns, with the bus station just outside. The shop was run by a couple, the breakfast was delicious and the quantity was large, so make reservations in advance. A good stay experience.
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Price per night from:HK$1,159
Posted on Jul 25, 2024|Family Room
Guest UserAlthough the location of the hotel is not close to the lake, it is between the town of Windermere and Bowness. It is basically a 10-15 minute walk to the lake to take a boat. The World of Peter Rabbit is the closest. The room is large and clean, and the bathroom is the largest among the hotels booked in the seven cities on this trip to the UK. The room is very warmly decorated, the cabinets are very large, and there are many hangers suitable for storing a lot of clothes. The boss's father is from Hong Kong. He chats with us every morning and recommends our travel routes. He is very enthusiastic. The breakfast is also very rich, and the price is very reasonable during the peak summer season.
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Price per night from:HK$1,126
Posted on Jul 21, 2026|Lime Room with Lake View
Guest UserOverall, the hotel’s cleanliness was excellent; however, the service was disappointing—starting at the reception, where staff made promises they failed to keep and evaded their responsibilities. I had handed over clothes for dry cleaning, but they were returned having undergone standard washing instead. Furthermore, the clothes were not clean, and an expensive shirt was ruined. The staff refused to take responsibility, claiming I had not specified dry cleaning—which was untrue—though I was eventually paid £100 in compensation. That was my experience during my stay.
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Price per night from:HK$1,588
Posted on Mar 25, 2026
Guest User
Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’.
Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel.
Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.
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Price per night from:HK$1,438
Posted on May 1, 2023
Guest User
Stayed here several times, even a couple of times when they had only just re opened following each of the Covid lockdowns and always enjoyed, had a fab welcome and the rooms are clean.
Not saying its perfect for everyone as some of you will not be a fan of the gold and red decor in the rooms , reception and corridors. But its not shabby its just old fashioned.
The bathrooms are moden and the bar and restaurant have had a face lift with a not ultra moden colour scheme of cream and blue but it suits the building style.
Dont expect spa, gym or pool and dont expect room service or cocktails.
But you will always get a warm and friendly welcome and service.
The setting is off the beat and track , but worth finding this gem, at the side of the woods , with stream running over waterfall and rock oh and keep your eyes peeled for red squirrels.
Food is good at breakfast though no veggie sausages which some did complain about, food is good value in the evening though a limited choice of 4 starters 4 mains and 4 puds including a veggie option. Yorkshire portions for the main and loads of veg.
Bar prices higher than pub prices but not that bad for a hotel.
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Price per night from:HK$832
Posted on Mar 20, 2025
Lisa
Stayed in one of the 4 garden cabins. Each are angled in such a way that they are all private. Each has its own hot tub and log burner. The cabin was cosy at night and well maintained. The cabin has WiFi, a tv, tea/coffee station, sofa and ensuite. Towels are provided for the bathroom plus separate towels, a robe and slippers for the hot tub. Breakfast was buffet but included hot self-service english breakfast items. I have to give credit to the person on reception when I checked in who greeted me with a smile and was friendly and helpful. I'll definitely be back.
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Price per night from:HK$1,099
Posted on Oct 24, 2025
Guest User
This is the best place to stay in UK for a price. I ll be coming back regularly. Great room with bath for relaxing day. Gym, even table tennis. Rooms are clean and beds very comfortable. Receptionists are very lovely .
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Price per night from:HK$399