Hot Springs Hotels in Metro Manila, Philippines

We had a connecting booking from February 14–16 and February 16–17. Check-in time was 2:00 PM, and although we arrived late around 5:00 PM, we expected that the room would already be ready by then. Upon check-in, the receptionist handed us the keycard and mentioned that we were given an “upgraded room.” This was not something we requested, so we assumed it was a courtesy upgrade. I then asked about our second booking and whether we would need to transfer rooms. The reason I booked the same room type for both stays was to avoid the hassle of transferring, especially on our last day. However, we were informed that if we wanted to remain in the same upgraded room for the second booking, there would be an additional charge — even though we did not request the upgrade in the first place. We decided to stay in the “complimentary upgraded room” for the first night. Unfortunately, upon entering, the room was noticeably dusty, particularly the balcony, which looked like it had not been used or cleaned thoroughly for a long time. We had to call twice to follow up on missing amenities such as bathrobes, bath towels, and hand towels. When the hand towels arrived, they were dirty. The water bidet was not working, and although we called to report it, no one came to assist. We eventually had to manually turn on the main faucet under the toilet bowl ourselves. The kitchen sink was also not properly connected to the water pipe — when we turned on the faucet, water leaked onto the floor. As a result, we were unable to use it during our stay. For our second booking (February 16–17), we ended up paying for the upgraded room to avoid the inconvenience of transferring rooms. As for breakfast, it was not worth the additional cost. We had to follow up twice just to get a sunny-side-up egg, and in the end, we finished our meal without receiving it. This review is not meant to criticize unnecessarily, but rather to highlight areas that clearly need improvement. We hope management takes these concerns seriously and implements the necessary actions to improve service quality and guest experience.

Overrated hotel. We entered into I'm Hotel and taken to Oakwood. We were met with rules and regulations and told about the fines. Balcony door didn't seal well and had a bicycle lock on it. Do not stay here if you can not leave your leg high to get into the tub that has a telephone shower. It's definitely not a place I will take my elderly parents. Breakfast is limited and is with the guest from the other hotel. Your juice options are only one. All in all, it's a clean place with ridiculous traffic at entrance. High-end accommodation with a water dispenser in the hallway, so don't expect drinking water in the room. Advice bring a water bottle to collect the water.

I contacted them late at night, but they responded kindly. The location was convenient because it was next to SM Aura. At first, I checked the street view through Google Map. I wasn't sure if it was the right accommodation. It seems like the Google Map location needs to be corrected. However, overall, the reception was friendly and the accommodation facilities were cleanly managed, so I am satisfied.