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Sapphire Addis
4.1/538 Reviews

Sapphire Addis

Addis Ababa|1.48km from Anointed Word of God Church Head Office
I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

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Explore Guest Reviews of Hotels in Addis Ababa

Searching for hotels near Anointed Word of God Church Head Office? Compare room rates and reviews to find your ideal stay.
Tolip Olympia Hotel
3.9/529 Reviews
Kirkos
The breakfast is rich, the environment is elegant, the service is in place, and it meets the five-star standard. The rooms are spacious, well-equipped, and the beds are comfortable. It is considered a relatively high-end hotel in Ethiopia if it is a good choice for $100
Magnolia Hotel & Conference Center
3.6/514 Reviews
The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the ”owners son” who was to be consulted in case of no managers being available. He offered to give me ”free services” next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.
Azzeman Hotel
3.9/510 Reviews
Over all a decent hotel, with spacious room, very comfortable bed and bedding. I have all my food from room service, and I was quiet happy with the food quality and service. I must say that most of the staffs very friendly and helpfully and caring. Something to improve. Internet is very slow and not consistent TV channels selection very limited and small size Amenities are very limited in bath
Marriott Executive Apartments Addis Ababa
4.3/527 Reviews
Kirkos
We visited the Marriot restaurant for a polite dinner and tried the BBQ Chicken pizza. This was by far the greatest pizza I have had in Addis Ababa, it’s simply done and incredibly delicious! The ingredients are fresh and the toppings are well done in good quantity, and with a thin crust. The bbq sauce seasoning is not overly sweet, and it allows the pizza to melt easily in your mouth at every bite. I would definitely recommend this pizza to anyone.
Weygoss Guest House
3.2/56 Reviews
Kirkos
The sanitary conditions in Africa are already very good. For Chinese tourists, lack of hot water is a big problem. The location is very good, close to the road and close to the tourist check-in point.
Dreamliner Hotel
3.1/513 Reviews
Kirkos
Location is good but hotel needs a lot of maintenance, helpful staff but lack of facilities

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