Intercontinental Hotel & Resorts properties in Bali

We chose this hotel for the last two nights of our Bali trip because it offered excellent value compared to many other resorts in Bali and even other InterContinental properties. The resort itself is huge, with a wide variety of facilities including separate adult and family pools, an indoor gym, a calisthenics gym, beautiful ponds, direct beach access, and very friendly staff. On paper, it seemed like a fantastic choice. Unfortunately, our stay turned out to be extremely disappointing. We stayed in room number 4127. On our first night, both of us woke up covered in insect bites despite sleeping tucked under the blankets. Around midnight, we had to spray both the bed and ourselves with insect repellent just to get through the night. The following morning, we reported the issue and requested a room change because we were concerned there might be insects in the mattress. Instead, we were only offered fresh bed sheets and a general cleaning of the room. Sadly, the exact same thing happened again on the second night. We woke up with even more bites and no longer felt safe sleeping in the bed. We strongly suspected there were bugs hiding in the mattress. We ended up leaving the room in the middle of the night and spent the rest of the night in the hotel lobby because we were too afraid to return to bed. What disappointed us the most was how the situation was handled. We showed the staff numerous photos documenting the bites over both nights, yet the only compensation offered was to waive a small bill (about RMB 55) for an ice cream and a coffee. Considering we lost two nights of sleep, experienced significant discomfort, and had to spend an entire night in the lobby, this response felt inadequate and did not reflect the level of service we expected. In addition, the hotel itself feels quite dated. Although it has its charm, many areas appear to have aged significantly. The towels were noticeably worn, wooden fixtures were chipped, and the overall condition suggested the property is overdue for a major renovation. We genuinely wanted to enjoy our stay because the resort has so much potential. The grounds are beautiful, the facilities are plentiful, and the staff we interacted with were polite and friendly. However, the insect issue and the hotel’s response overshadowed everything else. We hope management takes this feedback seriously and thoroughly investigates the mattresses and rooms so future guests do not have the same experience.

There are trips, and then there are homecomings—journeys that don't just take you somewhere new, but return you to yourself. My stay at the Intercontinental Bali Sanur was precisely that: a trip of a lifetime, a true grounding of the spirit, and the most sublime finish to my magical Bali odyssey. The Suite From the moment I stepped into my suite, I knew I had arrived. It was an incredible, expansive space—a masterclass in sophisticated design that seamlessly blended refined luxury with the tranquil, airy spirit of the coast. It was my private sanctuary, a place of quiet reflection where every detail felt curated for absolute comfort. Sonny: The Gold Standard As a solo traveller, I was met not just with service, but with an entire legion of extraordinary hospitality. At the heart of this was Sonny. He is not simply a butler; he is a presence. Warm, wise, and effortlessly attentive, Sonny felt like a beloved uncle who anticipated my every whim before I even knew it myself. Whether it was perfectly timed ice buckets, seamless transport logistics, or ensuring my laundry was handled with meticulous delicacy, Sonny made everything feel effortless. He is the true definition of world-class service. Susan: The Healer of Bali And then there is Susan from the Spa. I originally booked one session. I ended up having three—spread across just two days. In my entire nine-day journey across Bali, I experienced eleven spa treatments. Susan was, without question, the finest masseuse I encountered. She begins with purification and sound bathing—a ceremonial reset for the soul. I experienced her Balinese, Hot Stone, and Foot & Leg massages; each was transcendent. My advice to anyone, whether staying at the resort or not: book your treatments with Susan. She is a legend and a true healer. The Experience From the quiet, artful mornings to the evenings spent enjoying the resort's beautiful culinary touches, every moment here felt like a warm embrace. The grounds are lush, the ambiance is serene, and the team operates with a level of grace that is rare to find. To Sonny, to Susan, and to the entire Intercontinental team: thank you for turning a solo journey into a soulful homecoming. You gave me the perfect, grounding conclusion to a trip I will carry in my heart forever. Namaste. 🦋✨