Guest User
January 9, 2025
I stayed at Swissotel Ratchada from January 3 to 8, 2025, and while there were some positives, one serious issue left me quite concerned.
The hotel’s location is excellent—within walking distance to plenty of food options and shopping areas, which made getting around very convenient. The design of the hotel feels a bit dated, but it’s still in good condition and maintains a certain charm.
I stayed on the 7th floor, and on January 4, there was scheduled electrical maintenance from around 11 AM to 5 PM. During this time, the electricity was completely off, which meant the elevators weren’t working. This was inconvenient, but what truly worried me was discovering that the emergency staircase was sealed off on the 6th floor. I had to use the stairs because the lifts were down, only to find there was no way to exit safely. When I asked the staff, they told me I would need to wait until the power was back on. Strangely, I also noticed that on the lift, there is no 6th floor listed.
This is a serious safety issue. If there had been an actual emergency, there was no viable escape route, which is unacceptable. Guest safety should never be compromised, and I hope the hotel addresses this immediately.
While I appreciated the location and general upkeep of the hotel, I would recommend it, but the safety remains a big question mark.