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WiseStay
4/536 Reviews

WiseStay

Riverside|0.53km from Cardiff Seventh-Day Adventist Church Eglwys Adfentaidd Y Seithfed-Dydd Caerdydd
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

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Explore Guest Reviews of Hotels in Cardiff

Searching for hotels near Cardiff Seventh-Day Adventist Church Eglwys Adfentaidd Y Seithfed-Dydd Caerdydd? Compare room rates and reviews to find your ideal stay.
Holiday Inn Cardiff City Centre
4.3/5125 Reviews
Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.
Austins Guest House
3.9/547 Reviews
It’s a budget guest house and does not pretend to be anything else. The room was basic but had the essentials, and was clean. The self service log in worked without problems, and the room was quiet. Perfectly acceptable for a short stay. But parking is a big issue, the nearest parking is a 10 min walk away and that car park is very expensive, which negates staying in a budget hotel! But a good choice if not reliant on car parking, as the location is very central and not far from the main train station.
Inn Cardiff
4.4/527 Reviews
I just stayed here with my son, my friend and her daughter and we had such a pleasant stay. The Caerphilly Suite was spotless and each bedroom was cosy and spacious. I'm not sure how the sofa bed was supposed to work but it didn't matter to us, we were happy to just use the beds which are SO comfortable! The suite was equipped with a fridge, a microwave, plates, cutlery, mugs, glasses, a selection of teas and snacks and a complimentary fresh milk in the fridge! The bathroom was sparkling with lovely clean towels, toiletries to use and despite being in the centre of Cardiff, not a single noise bothered us from outside all night - we all slept very soundly. Even the room temperature seemed to be perfectly planned - none of us were ever too hot or too cold!! Oh and last but not least, the WiFi works brilliantly! Steve was very friendly and helpful, especially as we had some miscommunication with our booking. I would not hesitate in recommending Inn Cardiff and I will most definitely stay here again. It's the perfect location - a stone's throw from Bute and the centre. Thank you for an excellent stay!
WiseStay
4/536 Reviews
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.
The Spires Serviced Apartments Cardiff
4.3/557 Reviews
Lovely apartment with everything you need for a comfortable stay in Cardiff. Friendly staff and only 5 minutes from the city centre.
Lincoln House Private Hotel
4.4/5106 Reviews
Here is a delightful venue for visiting Cardiff. We enjoyed a one night stay in a comfortable, spotlessly clean room followed by a freshly cooked delicious full Welsh breakfast. The owners and their team were friendly and most helpful. Ideally situated within a 10/15 minutes walk to the city through Sophia Gardens yet far enough out to be on a reasonably quiet main road. Plenty of non city centre pubs close by. Perfect venue for the cricket ground. We will return.

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