Best Castle Hotels

"Check in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay"

"Excellent hotel at this price, perfect location, 2 mins walk to the market, 8minutes walk to Cardiff Castle. Several arcades with nice stores nearby. Will definitely recommend to my friends!"

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"Location is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again.."

"Nice location near both city center and the train station"

"2nd time staying here. Checked in but my room wasn't that really ready yet!! So, got free upgrade n breakfast for that. Much appreciated. Great location with best hospitality. Friendly n helpful staff. Spacious n super clean room. Has AC n heating system as well during this winter season. Fresh n clean towel with body shampoo, hair shampoo n conditioner provided. Toiletries available upon request. Definitely my to-go hotel in Cardiff..."

"Room was very big and spacious, room was clean and spotless. Breakfast was lovely and location excellent. Everything was great, no complaints."

"Excellent location comfy beds. Spacious room."

"👍🏻 Spacious room. 👍🏻 Clean bathroom. 👍🏻 Very close to station. 👎🏻 Does not have a shaver socket."

"I requested a room away from the road and got one which was appreciated. Really warm welcome from reception staff on arrival and in the restaurant at breakfast, which was excellent. Reception areas, bar, restaurant and lifts were all modern, clean and offered plenty of seating. Our room was very clean and the bed/pillows were very comfortable. If i was being really picky the room, bathroom and corridor could probably do with a refurb or bit of tlc but for a 1 or 2 night stay the hotel ticks all the boxes and we were really pleased that we chose Holiday Inn."