"The room and staff service was very good, interior was very cozy and as a couple you want privacy which was taken care properly and we loved the vibe of the hotel the balcony view with soothing air gave very much happiness we did dinner and breakfast which was very tasty"

"We stayed at Gateway Coonoor for 3 nights and unfortunately the experience was far below what we expect from a Taj property. We had booked a Superior Double Room with breakfast and dinner included, but on the first day the staff kept denying that dinner was part of our package because it wasn’t reflecting in their system. After multiple calls with our travel agent, they finally allowed us to dine, but what was disappointing was the attitude — we were told they were “allowing” us to have dinner despite not finding the booking, as if they were doing us a favour. That is not the hospitality Taj is known for. We had also informed the property about our Jain food preferences 2 days before check-in, yet every meal felt like a struggle. Requests for simple Jain preparations were repeatedly called “short notice,” and there was clear miscommunication between the reception and kitchen staff. The rooms and overall property were also very average and nowhere close to the luxury standards or pricing associated with Taj. People choose Taj because of the trust and hospitality associated with the brand, especially at premium prices. Sadly, this experience did not justify the cost at all. If you are planning to spend a good amount of money expecting a luxury stay, I would strongly recommend looking at other options in the area."

"Beautiful building, lovely room, very courteous and friendly staff, food quite good. All up a very enjoyable time"

"We had an absolutely wonderful honeymoon stay at Tea Nest, Coonoor, in the Lemongrass Suite. Everything about our experience exceeded our expectations. The suite was beautiful, comfortable, and surrounded by the serene beauty of the tea plantations. The complimentary plantation walk in the evening and the early morning bird-watching session were delightful and made our stay even more memorable. The complimentary foot massage for the ladies was a thoughtful touch and a perfect way to relax. The hospitality was exceptional throughout our stay. A special mention to Nancy at the front desk, who was warm, courteous, and always ready to help with a smile. She made us feel genuinely welcome from the moment we arrived. The peaceful atmosphere, excellent service, delicious food, and attention to detail made this a truly memorable experience. We would happily return and highly recommend Tea Nest to anyone looking for a relaxing getaway in Coonoor. ⭐⭐⭐⭐⭐"

"I visited this place in 2019, it used to great with great service. Now the service was pretty average, but a nice place with good proximity to center Coonoor"

"Excellent hotel. I had booked online reaching hotel saw property was fantastic. Check in was done by 12.00 pm. Had booked in standard double room which was good. Washrrom too was good . Only drawback desk table no chair was in my room and one teapoy. Breakfast options too was good. Being off season had got at reasonable price rooms. Season time rates more . Overall very good hotel in conoor. I would really recommend this hotel to all travellers coming to Conoor."

"The cottage was welcoming & neat. It was so silent and relaxing to stay here. The rooms are amazing and have great views of the nature. The food was so homely and hygienic. The caretaker was pleasant and down to earth. His cooking was very tasty. The cottage is located near tea estates and in the middle of greenery and scenic surroundings. Overall a well maintained and amazing experience. Would love to visit many more times. And definitely would recommend many more friends, relatives & colleagues to go here."

"Lot of rules, restriction & uncomfortable stay. I'm not satisfied."

"Nice location with beautiful views . Care taker Rangnathan and his wife were very polite and helpful. The breakfast served was delicious. The lawn in front of room was well maintained. Rooms and bathrooms could have been better and more clean. "