"Everything is beyond our expectations! We had a quiet room with a beautiful view of the snowy mountains beyond the rooftop of the opposite building. Breakfast was excellent with a good selection of high quality food items. The staff are attentive and helpful which made our morning meals very enjoyable. We highly recommend Dilijani Tun Hotel to anyone who is planning a trip here."

"Customer service is terrible. After checking in we found out the bathtub is broken. The receptionist was impolite, unsupportive and rude enough that did not even try to solve the issue ASAP. Rather, she told us there was no specialist at the moment and he might come or might not the other day to fix it. When we kept persisting that we need it fixed right away or they should provide another room, they called a custodian and later a waiter to try to fix it. Eventually, the bath still was not working appropriately, the staff present were so rude and impolite that did not even pay attention to my 8-month pregnant wife and try to suggest an alternative room option or an upgrade. As a result, we were unhappy and wanted to speak with the manager to ask for a refund. They never gave us a chance to speak with the manager, and never returned the paid money. The atmosphere was so disgusting and people were so rude that we decided to just leave for another hotel immediately. Also, the road to the hotel is terrible. At least an SUV is needed to get there. There was no phones in the rooms, so for tourists it will be impossible to call the reception if they don’t have local SIM cards or a roaming option. We booked the best, luxe room which was quite old, without a fridge, it was cold and humid inside. In general, it was not an Alpine castle but a DISASTER castle!"

"We checked in late, towards evening. Thanks to the hosts for leaving the keys and showing us how to get in. Parking is available."

"Large hotel, nice room, not too big, but adequate. Good breakfast, nice pool. Wallpaper in the room poorly finished (unusual for Best Western). Located outside the city on a main road. Rooms facing the street are noisy with the window open."

"The attitude of the staff of the hotel is above expectations, very supportive, considerate and professional. Ideal place for family outing also with kids. Has good view, quiet and clean place."

"Great place to stay! Our rooms was clean and had a great view on mountains. We also liked the breakfasts and spa zone!"

"A wonderful guesthouse, clean, cozy, newly renovated, delicious breakfasts, everything you need. It's like visiting your aunt. I recommend it for a stay in Dilijan."

"Perfect place for a cozy, comfy stay. We celebrated my b-day and it was a very nice place to stay with family and forget about city problems and so on. Thanks to Gevorg for helping us there and making our stay much easier. Btw it's calm, full with amenities, wifi and so on"

"Very good service"