"This is the third time we have stayed here."

"The hotel experience was a bit confusing from the start. The hotel name appears to have changed (something like “Eden”), but there was no prior notice or email to inform us. This made check-in unclear and slightly stressful, as we weren’t sure if we were at the correct place. During check-in, the receptionist was not very welcoming and didn’t clearly explain the name change or provide helpful information. The service could definitely be improved in terms of communication and customer care. The facilities were acceptable, but the overall experience was affected by the lack of clear communication and service attitude. I hope the hotel can improve by informing guests in advance and providing a more professional and friendly check-in experience."

"It is like many others, not bad, not good. Yes, it's close to the beach but directly located at the main road with a lot of traffic. you can use the balcony but the noise of the cars doesn't even stop at night"

"This hotel is absolutely gorgeous, and the restaurant is also quite good and worth trying. We stayed for two nights. The forest behind the hotel is stunning in the mornings, and the Instagram-worthy courtyard in front is perfect for taking photos."

"We would highly recommend the Bay Motel, Safety Beach. It was exceptionally clean and comfortable. Nicole was very friendly and accommodating, she is an absolute gem."

"Where do we start…we stayed here for our honeymoon and wished we’d booked one of the many other reputable hotels/accommodation in the area. In summary: - Firstly, the booking experience is clunky at best - we should have seen this as a sign to look elsewhere. - Then the owner decided randomly to take payment out of our credit card several months before our booking and as we’re based in the UK, our bank quite rightly flagged it as a suspicious overseas transaction. She then preceded to try it four more times which obviously just meant our bank was even more concerned (she then threw this in our face - more on this later). - There is no in person check in process - if you call yourself a ‘hotel’ and at a price point of around $550 a night, you expect a level of service that they did not provide. - We also stated several times that we were on our honeymoon - it doesn’t take much to simply acknowledge this with something like a small bottle of wine and a ‘congratulations’ note or similar (it really doesn’t take much to make your customers feel special). After we got engaged, the hotel we stayed in did this and the fact that this wasn’t thought about in any kind of way is a perfect example of the lack of understanding of what makes excellent customer service. - They’re also advertised as a B&B but breakfast is not included - which feels like false advertising. - We were the only people staying in the ‘hotel’ from 2nd - 4th January. This is a peak time and every other place in the area was booked up, so it certainly says something about the offering. - The ‘restaurant’ is a scam - completely overpriced for what it is. At $180 a head, you expect excellent. What they served up was barely average. We paid the same amount at Melbourne’s Chin Chin just days earlier and got more food at a much much higher quality. - Now for the cherry on top - after we quite rightly refused to pay the exorbitant $180 a head that they were charging for a 5 course meal (one which included a bread course which was basic sliced bread), the owner arrived at the accommodation, aggressively parked us in, threatened to call the police and stated that her ‘husband was coming’ (read that how you will), questioned our characters - stating that we have money issues (remember that point about taking payment above), said that we left the room in a disgusting state the first night (there were a couple of plates, yes but there is no where to clean it up as it’s a hotel and it’s a hotel so you pay for the service of cleaning up!), she never at any point wanted to hear our feedback on the food and why we did not want to pay the full amount (we have dined at Michelin star restaurants around the world - we know our food and we have never had an experience where the food was so under par for the cost and have always paid in full). - Overall, it was a thoroughly disappointing experience - avoid booking here like the plague!"

"Great value vacation home, everything is perfect"

"Really nice view, you will be able to see the whole coastal line. The place is clean. Check out is slightly earlier compare to others. The real downside is the water is really small which makes the shower uncomfortable and cold."

"Lakeside Villas have thought of everything to make your stay an absolutely amazing and comfortable experience. The Villas are very comfortable, private, quiet and the breakfast selection was terrific. It was wonderful to spend a few days, whilst we explored all of the great produce, art and culture of the Dromana/Red Hill area. The restaurant is within easy walking distance from the villas. The Wine Centre is a great experience as well. We cannot fault our stay in any way, it was perfect and we highly recommend to stay here."