"Excellent Service by the Entire Staff From the very beginning, we were warmly welcomed by Arif(Desk Manager), Irfan, and Imran, the front desk crew, whose cheerful greetings made the check‑in process smooth and effortless. In the morning, Firdous (Skyview Café Captain) and Jakir provided outstanding service at the breakfast table. Their attentiveness and hospitality ensured a truly satisfying start to the day. Overall, the team’s professionalism, warmth, and dedication created an experience that was both seamless and memorable."

"Very Good experience. Polite and prompt service from G. M. Bilal Khan and team"

"It is First happen I am stayed in Raddison but feel like it is third class below local level property sorry to use these kind of words vocabulary but it’s really worst experience Room 216 stay date 3rd July 2026 karan sharma table chair not cleaned mosquitoes fly in the rooms and it is junior suite room I don’t know what happen in normal categories front desk staff very casual not given any proper response no where feel of Raddison my humble request to Raddison management they people destroy your name sonmarg I would never stay here again and not to suggest any buddy One thing is good that would I appreciate that your food and restaurant service which remarkable and that I can that’s because Mr khalid who’s is in Resturant and his team there service hospitality personal intraction really good appreciable rest save your name otherwise change your name. Regards Karan"

"We had a comfortable stay at the resort in Sonmarg. One of its biggest advantages is the excellent location, situated just opposite the pony point for the Thajiwas Glacier trek, making it very convenient for visitors planning local sightseeing. The room was spacious and comfortable; however, the bathroom was disappointing. The jacuzzi appeared to have been installed more for appearance than functionality and was not well maintained. We would advise guests to avoid booking rooms with a jacuzzi. Additionally, the shower area was poorly designed, and taking a shower would leave most of the bathroom floor soaked with water, which was quite inconvenient. The front office staff were friendly and helpful. The restaurant served reasonably good food, and the service provided by the restaurant team was excellent throughout our stay. Housekeeping was above average and ensured that the room remained clean and comfortable. Overall, we enjoyed our stay and found the resort comfortable, with good food and a great location. However, the poorly designed and inadequately maintained bathroom facilities need significant improvement."

"The hotel is very good. Staff and food is very nice. They have upgraded by super deluxe room to suite rooms free of cost. Thanks to mubaahir bhatt ji and Mudasir. The location of hotel is very good. Recommend to stay for couple and family. The hotel rooma are cosy amd have all fascilities."

"Very nice place , hospitality was good n even room was good"

"Great location and a very friendly staff. The food was good and the hotel rooms were also great. Overall had a very comfortable and great stay"

"Best hotel and view from the rooms are breathtaking and moreover the rooms are cosy and beautiful.Staff is polite and tries to go the extra mile to assist.Services of FNB and housekeeping is top notch.They have a beautiful restaurant with vast variety of delicacies."

"Amazing Stay@ Arco Hotel & Resort; excellent service; perfect location in the heard of snow clad mountains and scrumptious food."