Four Seasons Hotel Hangzhou at West Lake
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Four Seasons Hotel Hangzhou at West Lake
2024 Global 100 - Luxury Hotels
No.5 Lingyin Road, Xihu District, Hangzhou, Zhejiang, 310013, China
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The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou". Show More
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Last booked 6 hrs ago
4.8/5Excellent·Excellent Location
Beautiful hotel in a perfect location to explore the West Lake. Excellent service and amenities too!
Guest UserAll 550 Reviews
Amenities
Indoor swimming poolFreeHikingSpaMassage roomGymParkingFreePriority airport pick-upRestaurantCafeTaxi booking service
All Amenities
Surroundings
Metro: Huanglong Sports Center
(1.5 miles)
Metro: Gudang
(1.9 miles)
Airport: Hangzhou Xiaoshan International Airport
(21.4 miles)
Map
Rooms
Guest Reviews
Services & Amenities
Policies
8
Deluxe Garden-view Double Room
1 Queen bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Lotus Suite
1 Queen bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Guestroom - Garden-View (Double bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Royal West Lake Suite
1 Queen bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Courtyard-View (Queen bed)
1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (Queen bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Deluxe Garden-view Twin Room
2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Guestroom - Courtyard-View
1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View, Courtyard-View (Double bed)
1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Three-Bedroom Mansion
Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Duplex Villa - 1-Bedroom
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lagoon Suite
1 Queen bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Panorama Garden View Room
1 Queen bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Themed Room - Courtyard-View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
West Lake Suite
1 Queen bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
4.8/5
Excellent
550 reviews
Verified Reviews- Cleanliness4.8
- Amenities4.6
- Location4.8
- Service4.8
Average for similar properties in Hangzhou
ssd_ru
September 29, 2024
Almost perfect in every aspect, unprecedented service, probably the best hotel experience in my life, while I've been to other 4S before
Temsiri Chaiphanichapan
November 10, 2024
The hotel is very beautiful and equipped it with all amenities needed. Oliver, the concierge, was very helpful and suggesting us with a lot of useful information with warmth and sincerity.
One shortcoming was the housekeeping service that the third night during our stay, we went back to the room around 8 PM and our two rooms were not cleaned. I wonder about that because I believed that I did not turn on Do Not Disturb button. After a long day of traveling, we've got to wait for the housekeeping to clean the room for another hour to use the rooms.
However, the overall experience was good and we wish to go back again next time.
Guest User
April 15, 2024
I cannot speak highly enough about my recent stay at the hotel. From the moment we arrived, everything was simply perfect. Our room boasted a breathtaking view of the traditional infinity pool, adding an extra touch of charm to our experience.
The level of service provided by every member of the staff was unparalleled. The employees at Fourseasons demonstrated a remarkable dedication to meeting every guest's needs with utmost care and attention to detail. Their personalized approach made us feel truly valued throughout our stay.
The culinary experience was equally impressive. The food was exceptional, and the staff went above and beyond to assist us with table reservations, ensuring our dining experiences were nothing short of delightful.
I cannot express enough gratitude for the effort put forth by the entire team in making our family trip so memorable. It is without a doubt that we will return to Hangzhou in the future, and Fourseasons will undoubtedly be our first choice for accommodation once again.
Thank you for exceeding our expectations and providing us with a truly unforgettable stay.
Guest User
November 25, 2023
Beautiful hotel in a perfect location to explore the West Lake. Excellent service and amenities too!
Anonymous User
May 26, 2024
Fantastic view of the West Lake from the hotel pier and beautiful hotel garden; dinner at Jin Sha was very good; and all the staff members I met were friendly and attentive - special thanks to Ms Liu the Guest Experience Ambassador who was very helpful in making our stay at the hotel a memorable experience.
Guest User
April 10, 2024
The first room we checked in was a bit run down with several cracks on the marble top of the sink. Another room was only available several hours later.
The front desk staff, in particular Lulu, was quite helpful and attentive. The deputy manager Mr. Yi Zheng was friendly and resourceful, and recommended Four Seasons Hotels in other localities for us for our future trips: a truly Four Seasons Ambassador!
Jonathan D
June 23, 2024
Fantastic location and staff. We will stay here again.
Guest User
September 16, 2024
Very friendly staff and super helpful
BENJAMIN2652
July 29, 2022
nice facilities, great activities and wonderful people, we will certainly visit again
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Free
Hiking
Spa
Massage room
Gym
Parking
Free
Priority airport pick-up
Restaurant
Cafe
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Multi-function room
Business center
Playground
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Bicycle rental
Laundry room
Indoor swimming pool
Spa
Gym
Restaurant
Conference room
Multi-function room
Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Parking is available On-site parking.
Parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Bicycle rental
Station pick-up service
Additional charge
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Business Services
Conference room
Business center
Postal service
Fax/copying service
Free
Wedding service
Multi-function room
Multimedia display system
Front Desk Services
Currency exchange
Tour and ticket booking service
Safe at front desk
Bellhop
Luggage storage
Wake-up call
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Lockers available
Electronic ID reader for check-in
Languages Spoken
English
Chinese
Food & Drink
Cafe
Room service
Lobby bar
Public Areas
BBQ
ATM
Elevator
No smoking in public areas
Gift shop
PA and sound system
Non-smoking floor
Ventilation system
Humidifier
Garden
All rooms non-smoking
Health & Wellness
Hair and beauty salon
Gym
Massage room
Foot bath
Spa
Hiking
Haircuts
Body care
Yoga session
Activities
Gaming area
Table soccer
Cleaning Services
Laundry service (on-site)
Dry cleaning
Ironing service
Clothes steamer
Laundry room
Facilities for Children
Playground
Childcare service
Children's meals available
Children's slippers
Children's bathrobes
Children's toothbrushes
Children's toys
Stroller
Kids' board games/puzzles
Books and videos for kids
Accessibility
Accessible rooms available
Handrails on stairs
Stair-free main entrance
Wheelchairs available
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Free Adding crib: Free |
Children 3–17 years old | Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 4 years old and under | Free |
Children 5–11 years old | CNY 154.00 (approx. $21.21) per person |
Children 12–17 years old | CNY 308.00 (approx. $42.41) per person |
Adult | Buffet:CNY 308.00 (approx. $42.41) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestFree
Types of pets allowed: dogs, cats, other pets (contact the property for details)
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2010
- Number of Rooms: 81
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.