"Amazing experience and truly awesome service and staff at the Ilia Palms! Would like to call out: Achileas and Stergios from the Palms lobby - professional yet friendly and accommodated all our needs; our friendly drivers Dimitris and Fotis plus Kostas from the groom team; Maria from the Customer Relations for all the restaurant bookings. Great value for money and our daughter had a blast at the Aqua Park. Will definitely come back..."

"A beautiful hotel and restaurant, the food is a mix of the french food and the Greece food. The hotel staff was so kindly and the place was wonderful. The hotel was ecological. Just the shower was a little bit small but the bed was really fine and the view was on the sea."

"Don't let photos on any website deceive you - this hotel needs updating and putting a larger television in the room will not help! This was supposed to be our annual family holiday - booked three rooms for 10 people in total. One of the rooms we upgraded to a VIP room with uninterrupted sea view on a high floor. We received a confirmation from the hotel only to find out on arrival (at 10pm) that we were given a ‘cheaper’ room. The receptionist admitted that this was a “big mistake” (kept on saying this) but not really offered an alternative. Fast forward and it is now 2am and we are still looking for a solution but there is no duty manager or general manager that is available (or wants to speak to us) - only the receptionist who at this stage has my wife in tears as there seems to be no solution and no apologies either. When we started looking at staying at another hotel - we finally were offered a room just for the night with promises of a better room the following day. We ended up in a room with interrupted sea view overlooking the Greek restaurant (with airconditioning noise and smell) as we were told that no other rooms were available. Apart from the buffet dinner each evening in the main restaurant Grecotel also offers you to have dinner at three of their “special” a la-carte restaurants. The Greek restaurant was simple food (not a lot of choice of mains) but the atmosphere was brilliant. Personally, I was looking forward to eating at the Asian restaurant which turned out to be another disappointment. Starters were lovely including pre-made sushi - for the mains all the meat except the salmon came from frozen. As a result, I ended up with a delicious thai curry sauce with deep-fried chicken instead of fresh chicken which was very disappointing. Then there is the Italian restaurant - we had a table with a lovely view outside but after an hour of waiting we still had no bread or drinks and at that point the heavens started to open. They moved us inside but that took about 20 minutes to set up. Next thing was that the food would take a little bit longer as we didn’t put our orders through in advance…. After showing them the food order we sent through including desserts for the children, we were told that they not always receive those emails? After 30 minutes the food arrived which was delicious – the question is do you have to wait almost two hours to have your meal especially if you have 4 children in the group? I did receive an email from the hotel during my stay (I think everyone gets one) if everything was okay. I told them what has happened and received an email that they would get in touch with me. Needless to say I never heard from them… This is one of these hotels that expect guests to be happy but if they are not the hotel staff can’t cope with it. It didn’t ruin the family holiday but there was a dark cloud hanging above it."

"It was such a nice experience, the food was amazing many choices . The staff was peak everyone is respectful. I can see myself coming again every year."

"Or stay was really marvelous. We celebrated our 25th anniversary. The team of Mandola treated us like celebraties. The different restaurants in the resort made lunching and dining superb. In room breakfast was a great start of every day."