Hotel Palas

"If you are considering to stay here for your trip, good luck. First time in Europe, before coming to Petrovac I stayed at a "one star" farm-stay for one night and i was amazed by the hospitality the hosts offered. But it is definitely not the case here. Upon arrival, the front desk took my passport and did not return it, saying they will collect "for a while", but of course, they did not return it after I have checked in. The attitude was disappointing as well, disinterested and ignorant. Offering no help at all, they just pointed us to look at the information provided in the tv in our rooms. After I got in my room, the safe was locked and I could not open it, so I went down to the front desk to ask for someone to help, but they told me it was Sunday and I will have to wait for one day for someone with the keys for help and asked me to leave my room. And unsurprisingly, they have never followed up on it, even they told me so. Then, when I asked if there's any bottled water or water kettle, they seem amused and just replied with a "no". Starting on from this point, I realised that I was misled by the "four-star" title of the hotel. Even the one star hotels I have stayed before are more willing to help, not to mention the front desk here knows how to speak fluent English so there were not any communication barriers. The "hotel" room is basically a room with a tv. The WIFI provided by the TV disconnects itself once a while, making web browsing as annoying as possible, making anyone impossible to stay focus online here. There are NO slippers, NO toothbrush, NO toothpaste. Amenities were next to non-existent, but it was still shown as a feature on websites describing the room. Come on, at least change your description so other can know they have to prepare themselves. Food was repetitive and boring. Everything other than the cold cuts are lukewarm and flavourless. For example, every meat offered were chewy and rough which are miles worst than a random restaurant on the streets in Podgorica. The drinks dispenser showed apple juice, orange juice, water and sour grape juice. And after clicking each of them one by one, the liquids came out were crystal clear - water, which is still better than the waterless breakfast I has on the first day. Air conditioning was not satisfactory as airflow inside the room is bad. You cannot directly contact the room service or front desk using the phone in he room, you have to go personally to ground floor to see them in person. When waiters dropped a pile of tissue to the ground because they accidentally bumped into a customer, they just picked it up and place all of them down to set a table. Staff attitude aligns with what the reviews said. Rude. Managers yet at the waiters and staff for mistakes which made me uncomfortable, front desk are useless at solving problems, and the room cleaners were the only that are relatively friendly which is surprising at this point. I tried a sip of tap water, but it tasted f"