Hotel Palas

"I dont lke to give bad reviews but so many faults flag up I feel others should know of our experience. Journey from airport is just under an hour. Arrived at hotel and greeted by Saga rep with a welcome drink. So far so good. Saga rep announced that he would do the check in himself. One man 50+ people, really? I was already standing by checkin desk but everyone surged forward trying to get in first. One man literally put his passport in front of my face from behind me. Rude people not hotels fault. We were allocated a room on the 2nd floor and told just go round the corner and up slope. The 'slope' turned out to be a steep set of stairs with heavy cases. There is only a lift that serves 3rd floor and upwards. No lift on 1st and 2nd. When we entered the room the smell of sewage was overpowering. This continued for entire 2 weeks. Bad plumbing meant when toilet flushed it bubbled up in shower, quite disgusting. The remote for tv was missing. It took 3 visits to a very bored looking receptionist to produce another. Room very tired looking. Dont understand how hotel is 4 star. Curtain was hanging off pole. A previous child occupant had scribbled all over the information folder. Beds were very hard. The aircon might as well not been there, so weak. Reception told us to just leave on all the time for room to cool which we did. Was 29 degrees to begin with and 27 degrees two weeks later. Sometimes the room was cleaned sometimes not. There were plenty of sunbeds around the pool. The pool itself was about 5ft deep with no shallow end. Me being 5ft2ins couldn't touch bottom but that was ok but parents were struggling with small children. Now to the restaurant and drinks. I can only reiterate what previous comments have said. Food is awful. Always cold. I understand we are in another country and tastes are very different from what we are used to but a bit more variety would be nice. Dessert was always the same dreary square of creamy cake or fruit. Might get away with it for a couple of days but after a week was unbearable. Both my husband an I had two days each of food poisoning as did quite a few other guests in our party. It was suggested that it was because milk is not pasteurised in Montenegro but we will never know. At breakfast the orange juice out of the machine was so weak and tastless and the coffee undrinkable. We bought our own coffee sachets in and used them. Lunch and dinner orange switched off and only water or poor quality wine available. There is no option to order any other drinks. The whole hotel is very dated and in bad need of total refurb. How this can be a Saga hotel is beyond me. There are stairs and steps everywhere and any wheelchair/pram ramps so steep you take your life in your hands. There were a couple of weddings whilst we were there but didnt bother us at all. On our return home our plane was cancelled which meant us staying at another 4 star hotel near the airport. The difference was "