Four Seasons Hotel Philadelphia at Comcast Center

Simply the best hotel in which I have ever stayed. The staff is beyond remarkable. The hotel is beautiful and begins with a Disney like scenic elevator ride to the 60th floor lobby. All of the restaurants are wonderful and do not even get me started on the infinity pool on the 57th floor. Truly you would be hard pressed to find a nicer hotel in the world.

Went here for a spa day and to stay over. Massage was amazing (thanks Jenna). Service at the pool… slow slow. Lunch at the pool, not good. Ordered drinks, 30 min wait. Dinner at sky high, service 9, food 1. Worst steak we have ever had at $170. Overcooked, tough, and expensive for a fabulous steak. Room was nice. Great view Won’t be back..

My wife and I recently stayed at the Four Seasons Philadelphia with our dog for one night to celebrate my wife’s birthday. We live nearby in the Philadelphia suburbs, and as frequent Four Seasons guests at other properties, we had been curious about staying at our local location, since we’ve only ever visited for dining. The hotel’s location high above the city is unique and stunning, and it has a lot to offer in terms of amenities. However, given how expensive it is, we did find that there were still some things that could be tightened up to have a stay commensurate with the high room rates. Trip Planning: As I always do when booking a Four Seasons, I reserved through a Preferred Partner travel agent, which enabled us to get free perks (I highly recommend doing this). For no extra cost, our reservation included a room upgrade based on availability at check-in, priority early check-in and late check-out, a $100 hotel credit, and a breakfast credit of $87 each morning which could be used at Skyhigh or in-room dining. Prior to arrival, using the Four Seasons app, the staff was helpful in making spa appointments and dining reservations. The dining assistance is particularly useful, since the hotel restaurants are all very popular with non-hotel guests. You can book them up to 60 days in advance as a hotel guest, as opposed to 30 days in advance otherwise. Arrival: I messaged the hotel in the app on the morning of our arrival to see if I could get an idea of when our room might be available, and was pleasantly surprised that our room was ready for us at 10:00 am. When we’ve visited as non-hotel guests, we’ve observed that staff service at the entrance always seems pretty poor, with no one holding the doors open or really greeting anyone. Arriving as a hotel guest was no different. We pulled up when it wasn’t particularly busy, and I saw one of the valets watch us arrive, but take no action to come right over and greet us like I expect from a luxury hotel. He did eventually come over, and was friendly enough, but there’s a lack of proactive effort from the valet and door staff here, which makes a poor first impression. The ground floor entrance area also has a couple people at a desk whose role I have not been able to figure out (they rarely greet anyone, and just seem to stand there). Check-in itself was ultimately good, but started on the wrong foot. I was checked in by a trainee (as noted on her name tag) who seemed well-meaning, but wasn’t ready to work independently. She went through the process painfully slowly and in an unpolished manner not at a luxury hotel level. An example would be her explanation of our breakfast credit, which was along the lines of “You can use the credit for in-room dining. In-room dining is when you call us and we send food to your room.” I did really appreciate that Mallory, the Front Desk Manager, was at the desk at the time and seemed to sense how it was going. She came over and immediately expedited things a

5 star hotel and it lives up to that! Service and room were top notch! Bed was so good I didn’t want to go to work! My only complaint is that the locker rooms close when the pool closes. and that makes it tough to workout shower and dress. I don’t like walking around smelly and sweaty. We will definitely be back!

Absolutely fantastic experience. The only flaw was that the pool was a full of kids and I mean full of them! Not very tranquil and very busy. The fact that the hotel rooms are high up means you have lovely views. The hotel location is very central

I visited Philadelphia for a quick overnight trip to attend a concert with friends. When I realized that my friends were each celebrating major milestones (job promotion and 50th birthday) around the same time as my visit, I decided to cancel my booking at a different hotel so that we could “go big” despite our short time together. I communicated with Four Seasons Philadelphia management in advance, and they were so gracious and helpful. They provided us with a complimentary room upgrade and coordinated a surprise birthday celebration that delighted my friends and was above and beyond what I expected. Our suite, the pool, and the common spaces were all gorgeous. Everyone on staff, from the front door to reception, pastry department, room service and housekeeping, was efficient and helpful. I look forward to visiting again, and plan to stay for a proper trip!

We recently celebrated our 10-year wedding anniversary at the Four Seasons Philadelphia, and our stay was nothing short of perfect. From the moment we arrived, the hotel staff went above and beyond to make this occasion extra special. The attention to detail was impeccable. The little thoughtful touches throughout our stay made us feel truly valued as guests. Whether it was the personalized note, the celebratory treats, or the exceptional service, everything contributed to making our anniversary an unforgettable experience. We cannot recommend Four Seasons Philadelphia enough. Whether you’re celebrating a special occasion or just looking for a luxurious getaway, this hotel will exceed your expectations. Thank you to Saleem and the entire staff for making our 10th anniversary so magical