"I booked 2 rooms for a 3-night stay at this hotel for my son and I through Trip.com. Upon arrival, my son’s bed had no bedding, no sheets or pillowcases, as noted in reviews which I wasn't aware. His bathroom had a strong odor, and mine was unclean, a stinky serious health issue. Neither of our room phones worked, calls to the front desk (option 3 on the main hotel line) were consistently disconnected. On our first night (06/21/25), the Wi-Fi went down and remained unavailable through the next day (06/22/25). I reported the issue to a female front desk employee, who said she had spent three hours on the phone with customer service before giving up. She stated it might be restored by Monday (06/23/25), but service never resumed. Despite promoting free Wi-Fi, the hotel failed to provide a stable wifi connection. She blamed a storm, but online reviews dated 06/20/25 indicate the issue began earlier. Due to the poor room conditions and lack of Wi-Fi, my son left early. A housekeeper let me into his room earlier in the day, and acknowledged his departure. I attempted to notify the front desk after I returned from taking him home around 9:00 PM, but the office was closed and the phones still inoperable. I followed up the next morning and again at checkout (06/24/25), requesting a credit for my son's 3rd night due to their bad wifi service. The male front desk staff said they had no record of my son’s early departure, which is understandable given the office was closed and unreachable by phone and they already know this. I had to pass the front desk office upon entering the hotel's driveway to return to my room, all the lights were off. I also filed a complaint via Trip.com’s customer service on 06/22/25, and the staff at trip.com has called them multiple times and sent multiple emails as well. The hotel has denied a refund, citing a late return of the key, ignoring that their office was closed, wifi was down and contact methods unavailable. They lied stating they have no complaints on file, but I have proof I emailed them on 06/22/25 and they have cameras allegedly. I will be seeking justice and escalating this matter by sharing my experience EVERYWHERE to warn other EVERYONE!"

"The hotel is located in a beautiful area with a large grounds area, including a banquet hall and various events on weekend evenings. There are also outdoor dining and performance areas. The rooms were clean and the service was warm. The only annoying thing was the huge noise from the air conditioner in the window. Even when it was closed, I could still hear noise from other rooms. What's worse, it would start automatically, so closing it didn't help. After thinking about it, I realized that turning up the temperature would prevent it from restarting automatically."

"First stop for our trip to US. Spacious and clean room. Close and convenient to the places we were visiting. Have everything we need. Not a lot of choices for breakfast but good enough for us."

"Very nice room and clean!!"

"Big room. Clean but dated furniture and not well lit. Cozy atmosphere. Bar in the building closes a bit early. Good for folks passing through. Swarthmore is a nice college town and isn't far from philadelphia airport."

"It was sooo good. :)"

"The room is spacious, the facilities are slightly outdated, the service is friendly, and they are eager to help guests solve problems. The response speed and attitude far exceed Ctrip (Ctrip, as a middleman, does not reflect the value)"

"Booked a stay for 1/22, arrived sometime around 7:30PM or so. Hotel staff during the night were excellent and extremely friendly, morning staff however, were not. The room was fantastic, albeit a bit of a strange placement for the TV (directly next to one of the beds placed onto the right hand wall) lots of places to visit in downtown Wilmington. Breakfast was subpar at absolute best, it was essentially just reheated microwave eggs and those pancakes you can buy in a box from Walmart. Staff during the morning were very rude to myself and my wife. Also, the parking lot is incredibly odd for a hotel. It's basically entirely detached from the hotel itself, and you have to walk half a street to get to the hotel from it. Normally this would be okay, but downtown Wilmington isn't exactly the most safe place for a family to be walking around after dark. Not to mention, 24 dollars a night to park at a hotel I've already paid $150+ for? All in all, my family and I still thoroughly enjoyed ourselves and I'd still recommend the hotel to anyone who needs a comfortable place to stay for a night or two. I didnt catch their names, but shout out to the desk associates who welcomed us last night (1/22)."