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The hotel is strategically located and conveniently located near the bay. The surrounding environment is good. The hotel is a bit old and the facilities are relatively old but complete. It is clean and tidy. The executive lounge provides breakfast and happy hour drinks in the evening. There was a misunderstanding when checking in. The hotel sent a Chinese-speaking manager to actively communicate with us, and it was resolved with the timely intervention of Ctrip. Although there were problems, we still saw the full sincerity of the hotel and Ctrip.

We recently spent 5 days at the Envoy and it was amazing to say the least. The hotel and rooms are clean and aesthetically pleasing. The hotel restaurant is delicious. And most importantly, the service is on top of their game. Throughout our stay, Donia was there to assist with anything we needed on property and off property. She’d take the time to explain and interact with us. She truly is a gem and because of her I’d return to the property! I will definitely be back and will tell anyone I know going to Boston to stay at this location.

The hotel was clean and self service- just wish there were more options for room service/ vending machines, we ran out of water and had to run to Trader Joe’s across the street to buy bottles of water.

The location of the hotel is good, the parking is convenient, the room is large and practical.

We cannot wait to return to The Langham! We were lucky to be greeted by Alisha who not only got us checked in to our room a pinch early, but gave us fantastic lobster recommendations! The friendly, helpful service was the cherry on top of an incredibly beautiful, comfortable hotel. The rooms are spacious and nicely appointed, the beds are comfortable and housekeeping kept everything so tidy. Every employee we encountered was pleasant, opening doors and pushing elevator buttons for us when they could. One of the best stays we've ever had, making our first trip to Boston just fabulous! We will be back!

Location of the hotel couldn’t be beat! It was within walking distance to almost every highlight of Boston. Typically we pick a place to stay with free breakfast but there weren’t many to choose from for the location we wanted. Our room didn’t have a view but that’s to be expected in a downtown area. Also would’ve been nice to have a hot tub or something to sit in at the end of the night. Only random complaint I have was actually the size of the bathroom. This might be a weird thing to complain about but I think because the bathroom was so large and didn’t seem to be heated well and when I did try to take a bath (yes I bathe in hotel bathtubs) it got cold very quickly.  I was disappointed they don’t have all ADA accommodations. The captioning didn’t work for half of the television shows, there were no flashing lights or doorbell for my husband who is deaf. I understand the building is old but it seemed like some of those things probably could be added. We didn’t interact with the staff much. We kept our privacy door hanger at the whole time so I can’t anything about housekeeping except the room was clean when we arrived. Overall the stay was good for the cost. And we would definitely pick this hotel again simply for the location.

Went with another couple and we had a fantastic time. This hotel was so close to so many amenities and great restaurants (all in walking distances). Love how you can have coffee/tea at the lounge before or after you go back to the room…loved the free water near the elevators. Most of the staff are super friendly. The rooms were pretty basic and met are needs. Now you would ask why I gave it a 3 star rating….well, this whole trip was paid by my daughters for their father’s birthday early September…3 weeks later we got charged again… my husband left 3 phone messages and an email to the manager at this hotel BUT never received a response….he was totally responsible for me giving this hotel a 3 star rating!!!

We stayed 5 nights July 14-19 and very much enjoyed our stay. We were able to check in early and was given a room with a great view on the 12th floor. We chose this hotel after a friend of mine stayed here when it was still a time share only property. She knew I wanted a separate bedroom and living area since our son was coming and the pullout sofa in the living area was very helpful. Loved this hotel is very close to the subway, and short walking distance to so many things. Plus, being out at night and looking for the clock tower was fun too! We only had very pleasant and helpful exchanges with the front desk, housekeeping or anyone else who worked there. I will say to be prepared to find breakfast somewhere if the minimal continental breakfast options that you have to pay for is not what you want. I don't eat breakfast very often, but my husband does, and the Dunkin Donuts close by sold bagels or croissants with egg and sausage. This was a fast option, not ideal, but fast and he said filling. If this had not been our first-time visiting Boston as a family with so much to see and do, we would have done a couple of the daily activities they offer. We came back one day, and housekeeping was still in our room, so we went to the second floor and sat at a table to hang out for a few minutes. While we were sitting there someone was giving a group the details on the Custom House and what all it went through. it was very interesting!! Maybe next time we can make some time for some of those things. But each day they had several things guests could participate in if they wanted to. Our room was very clean, and nothing looked worn out. Plenty of drawer space and plenty of closet space. There is a small fridge, a microwave, utensils and glasses, and a sink in the living/dining area. They do have Aveda bath products in the bathroom, which was nice. And lastly the bed wasn't too hard nor too soft. We really enjoyed our stay and would stay here again.

I sent my child to summer school and stayed at the beach for the last two days, thinking it would be convenient for fun. I didn't expect that the large room I booked was in the basement. As soon as I put down my luggage, I saw a huge bug crawling out from behind the door. My husband killed it with a slipper. Well, since we'll be playing outside most of the time, let's just make do with it. $300 is really not cheap! The hotel is very close to the aquarium, a 5-minute walk away. There are many restaurants around, and there is a subway station right outside. The room upstairs is relatively small

This is a great hotel with great employees. It is a classic grand hotel. It has an active bar and restaurant. The food at the restaurant was good, and the service at the bar was very good. The room was extremely nice. Very roomy. Boston mass transit system is top-of-the-line, so it was very easy to get all over town from the hotel.