"Great and friendly staff. Clean room and facilities."

"We spent a fantastic evening in the Steinbergs restaurant! Everything is just right here - super friendly and attentive service, excellent food and a cozy atmosphere. There is no reason to deduct a single point. We would love to come back!"

"The bedding is rather rough and not very comfortable."

"1. Our first disappointment was that "the suite" looked nothing like the picture online. For an additional €350.00, we got what we thought was a large double room with a seating area and kitchen. The double bed was in a corner, meaning there was no bedside table on one side, and sitting on the edge of the bed meant my knees were against the wall. The ceiling had large holes, and the carpet was quite dirty. When I complained to reception about the so-called suite and asked for my €350.00 back, I was told it was a suite at their hotel, the manager wasn't there, and they would forward it to him. We were given three drink vouchers as a consolation. One of the ladies also said that the trip wasn't booked directly through the hotel. 2. There was little staff in the evening; one young lady didn't even speak German or English. On the positive side, however, was the young man in the evening; he was very accommodating and polite, even though he had to work in the restaurant, at the bar, and at reception. When we wanted to pay the evening before our departure he kept telling us he didn't have time!! In the end, after several attempts, we went to bed and paid the next day. The bill had to be checked carefully because it was incorrect!! 3. The clothing of a man at reception (a hoodie) was not appropriate for a 4* hotel!!! 4. When I enquired at the end of October '24, I specifically asked whether animals were allowed in the hotel because of our animal allergy, but was told no. For the last couple of days we had the strong feeling that we had booked into a kennel. Dogs were even lying around where the guests were eating. 5. The food was positive - not exactly 4* but still plentiful and very tasty. The surroundings were very beautiful and ideal for hiking."