"It may have once been a 4-star hotel, but that's long gone. The entire building is showing its age, and clearly nothing is being done to stop the deterioration. Everything looks worn and a bit shabby; even the upholstery on the restaurant chairs is saggy. Furthermore, the entire building has a musty and very unpleasant smell. The ski boot heater has been cold all week. The poorly presented breakfast consists of the cheapest ingredients, there's nothing fresh on the buffet (even the fruit salad comes from the freezer), and the cheese is already bulging on its plate by 9:00 a.m. A nuisance in the wellness area: Many guests wear swimwear, even though the website advertises a textile-free environment. Even after our request, the staff did nothing to change this. Speaking of staff: the receptionist and one waitress (who unfortunately was only there one morning) are friendly and approachable. The other employees are unfriendly, cold, and dismissive. This may be due to the language barrier, as the hotel language is Czech. But a "good day" should still be possible. But it wasn't. We stayed in the apartment, which was spacious and functionally furnished. The location is a positive: a 10-minute ski bus ride to the glacier. Our conclusion after one week: It was okay, but we wouldn't book the hotel again."

"Overall this is a very good hotel located right next to the skiing gondola making it easily possible to ski back to the hotel with only a 2 minute walk to the gondola in the morning as the bridge for the mountain stream and car park is in the way. The bedrooms are of a large size including a sofa, table & chairs, writing table and plenty of wardrobe storage. The rooms are kept well cleaned. The sauna/spa area is not as good as other 4 star hotels in the valley and wine prices at dinner are high. The staff are friendly & work well together. A 6 course meal taking 45 minutes on average to be served. Having stayed at 6 hotels mostly 4 star in the Zillertal valley it's difficult to find fault with them in general."

"I have stayed with my husband for 8 nights, it is not the first time when we choose this hotel. Everything is perfect, the room, the services, the food, the facilities, the spa. Stock Family is always around to help you. It is always a pleasure to be there! I will definitely recommend this beautiful place for any season of the year, not only in winter for ski. Thank you for everything!"

"The pension is a typical skiers hotel. Breakfast was great and all the facilities were good. Bus to the gondala lift from the hotel entrance or a 13 min walk. They have single rooms and do offer a sauna from 4pm."

"On the 23rd of April 2025 I stayed at the Jakober hotel in Tux with my family and I had a wonderful experience. The location of the hotel was not exactly central or close to the ski slopes in reality It was a 10 minute drive but the Hotel had very nice wiews, the hotel Is also close to a nice Trail that goes along a clean and stunning river with lots of nice places to take photos.At First I had the impression that the hotel was understaffed but then I realised that the Woman running the hotel was very polite and professional so She made made out experience even Better.The hotel also had a Ski room service which wasn't the best but It was nice and next to It there was a ping pong table and a spa which are wonderful services and I am glad that the hotel offered them.The room on the other hand wasn't as nice Because It was really old style so It was like a Little apartment with two big and comfy bedrooms with bathrooms whilst also having a kitchen; everything was clean and well-kept. In the end we had a really good experience so I would suggest this Hotel to anyone visiting the Hintertux glacier."

"Our stay here has almost spanned ten days (we leave in two days). We don’t see snow in Western Australia so our mouths were wide open at the abundance of snow and arriving on 6 December, it was beginning to feel a lot like Christmas 🎄 We were collected from the train station by France who was super friendly and give us some local advice. This family ran hotel is superb! Every inch of the hotel is so well thought out and in all honesty, if we were not skiing each day, the hotel alone would offer so much to do. We felt guilty leaving this beautiful place to hit the piste. The staff are all super helpful. No request is too much. So sorry for not remembering all of the names but just a few to mention here: Hannah, Anna, Alexis, Bianca, Johann, Isobela, Patrick, Jonathan, Doriana (sorry if misspelt) and the driver who give us our complimentary trip to the slopes each day! 😊 During our stay we have only had very minor feedback to give directly to the hotel. Nothing to spoil the stay but very minor detail that may put the icing on the cake for some staying guests. It does not reduce the five star review hence our feedback will be directly to hotel and not on here as it may not impact most and would be unfair given the efforts they go to, to make this place as close to perfection as possible. Our 11 and 12 year old said “this place feels like we have landed in heaven.” We have previously stayed in fabulous places so our standards are very high. The Bergfried hotel has met and exceeded our expectations. Some guests were on their eighth stay. That is testament to the standards of this hotel. There is so much we could say about this place but we loved the surprise element of discovering all this hotel had to offer and would hate to take that away from any future guests. Thank you for our wonderful and memorable stay so far. We are not looking forward to checking out 😢"

"The hotel is beautiful. Nice bar, sauna area is good as well as the swimming pool. The room was large as well as the bathroom. The breakfast is very good as well as the "jausse" and dinner. For children there is a buffet dinner! "

"My highest recommandation. excellent and friendly service, outstanding and delicate food, super wellness area, wonderful room. "

"I had a wonderful stay at this hotel and was particularly impressed by the outstanding service. Due to my travel schedule, I arrived quite late in the evening, after the restaurant had already closed. To my surprise, the staff had prepared food for me so that I would not have to go hungry. This was an incredibly thoughtful gesture and very much appreciated after a long journey. Throughout my stay, every member of staff was exceptionally friendly, attentive and professional. It almost felt as if they could read every wish from my face before I even had to ask. Their genuine hospitality made me feel welcome from the moment I arrived. The hotel itself was excellent, but what truly sets it apart is the people who work there. Their kindness, attention to detail and commitment to guest satisfaction left a lasting impression on me. I would gladly stay here again and can highly recommend it."