The main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations.
What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work.
Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant.
Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.
My stay is quite good. Neo have good Aircon that comfort a lot in Pontianak hot whether. I got smoking room in the day 1 but they immediately switch to non smoking room once available, thanks to mbak Mala that help me a lot during my stay. Keep your hospitality on 👍
The shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
The location is fantastic, right in the heart of the city center. It's a 5-minute walk to the Catholic Church and Kaisar Supermarket. The famous Ah Xiang Coffee Shop is also within walking distance.
Image 1: Pontianak's renowned Equator Museum
Image 2: The Catholic Church near the hotel
Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
This hotel boasts an excellent location, within walking distance of the city center's main shopping areas. The rooms are clean and tidy, well-equipped, and the staff are professional and responsive. Breakfast offers a wide variety of choices, and overall, the stay was very pleasant. The only minor downsides were the average soundproofing and slow elevators during peak hours. Overall, it's very suitable for business trips.
Saat hari pertama mengalaminkenocoran ac tiba2 ac tidak dingin , tapi langsung di ganti kamar dan ************* sangat puas bersih dingin dan baik pelayanan juga resepsionisnya
Be careful! if you don't want to listen to a night club daily until 2am, feel the base vibrations through the walls and bed (earplugs don't help), smell the strong ciragettes aroma, listen to the elevator tune in the lobby as the are no sound insulation what so ever. Listen to the street noise.
Better avoid staying in this hotel.
Cleanliness were OK for an Indonesian establishment.
P.S.
When checked in, we were placed into a tiny room without windows on the 3rd floor.
As I've seen from other travellers, it could be tactics used to upsell for a more expensive room.
We had specifically selected a non smoking and quiet room while booking.
The room STANK of ciragettes! And loud music could be heard after 8pm, so the reception gave a different room quickly, only mentioning it should be a paid for upgrade.
Very Good
56 reviews
8.1/10
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8.1/10
Very Good
GGiena79worth every penny for a short stay during vacation and walking distance to get food around.. also nice rooftop bars where you can chill and listen to live performance.
BBKMWSimple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Staffs are helpful and interactive. Walking distance to a local laundry shop. Not a bad option.
GGuest UserThe main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations.
What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work.
Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant.
Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
GGuest UserThe shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
EE3TRIPThe room is spacious and clean. The staff very helpful and friendly. The location is one location with Singkawang Grand Mall, but far from the city.
JJennyffer GouMy stay is quite good. Neo have good Aircon that comfort a lot in Pontianak hot whether. I got smoking room in the day 1 but they immediately switch to non smoking room once available, thanks to mbak Mala that help me a lot during my stay. Keep your hospitality on 👍
GGuest UserPros:
+ Kamar nyaman (comfy bedroom)
+ AC dingin (cool AC)
+ Dispenser Air Minum (Drink Dispenser)
+ Shower air panas (Hot water shower)
+ Lokasi strategis (strategic location)
+ Cukup bersih (quite clean)
+ Ada safetybox, dan minibar (Safetybox & Minibar)
+ Ada gantungan (Hanger available)
+ Ada cas mobil (Car charger available)
Cons:
- Sabun Sampoo sangat sedikit (Too little soap & shampoo)
- Parkir mobil sedikit (few parking space)
- Bellboy/Satpam tidak jelas (Unknown security/bellboy
service status)
- Sarapan buruk, susu basi, makanan dingin, bubur dingin, seperti sudah disediakan dari malam hari, yang lumayan bisa dimakan hanyalah omelet yang direquest (bad breakfast, expired milk, cold food, cold porridge like it served since the night before, the only edible is requested omelette)
Netral:
> Cukup kedap suara 70% (Soundproof 70%)
AAustrian_saverBe careful! if you don't want to listen to a night club daily until 2am, feel the base vibrations through the walls and bed (earplugs don't help), smell the strong ciragettes aroma, listen to the elevator tune in the lobby as the are no sound insulation what so ever. Listen to the street noise.
Better avoid staying in this hotel.
Cleanliness were OK for an Indonesian establishment.
P.S.
When checked in, we were placed into a tiny room without windows on the 3rd floor.
As I've seen from other travellers, it could be tactics used to upsell for a more expensive room.
We had specifically selected a non smoking and quiet room while booking.
The room STANK of ciragettes! And loud music could be heard after 8pm, so the reception gave a different room quickly, only mentioning it should be a paid for upgrade.
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