The room and bathroom was clean and nice. We were driving but there were ample parking lots. We got the free welcome drinks, free ice cream, free chazuke and free morning coffee during our stay. We were able to see sunset from our room too. The public bath was clean too with all amenities provided, even with massage chairs. Totally enjoy our stay, the receptionist spoke good english too. very recommended.
Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
The hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
As a loyal Dormy Inn guest, it's my top choice for winter trips. I stayed for three nights, and even though I was worried it might be a bit old since it's been open for a while, it wasn't at all – very clean. For about 250 per person, to get a hotel with a hot spring, sauna, ramen, and massage chairs – what more could you ask for?! You don't have to book breakfast; there's a 7-Eleven next door and a Starbucks across the street. When I pushed open the door to the outdoor bath, it was snowing heavily – a beautiful moment added to life!
It's a great time to spend a night in this hotel. A little bit far from nagano station (15min walk) 800m - 1km. But it trades off with the price. Price is much cheaper than the one in 200-300m distance from Nagano Station. We even got a massage chair in our room and it's quite big. The room is a double bed room and we slept well.
We planned to stay for 2 nights but we reserved a terrible hotel (Livemax hotel) with twice of the price in Chisun.
The location is fantastic! It's just a short walk to Nagano Station, and there's a Lawson convenience store less than a five-minute walk downstairs. The hotel provides amenities like a microwave and drinks, and they also offer luggage storage. The room was clean, comfortable, and tidy. Highly recommend!
I had a wonderful stay at Hotel Kokusai 21. The room was spacious, clean, and very comfortable — I slept so well during my time there. The overall atmosphere was calm and relaxing, making it a great place to unwind after a long day. I’ll definitely come back the next time I’m in Nagano. Highly recommended!
A good hotel close to Nagano Station, though it's still about a 10-minute walk. They offer a buffet breakfast and even room cleaning (despite what was stated during booking about no cleaning for stays under 3 nights). Essential amenities are provided, including a hairdryer, kettle, mugs, toothbrushes, and so on.
Downside #1: It gets cold inside during winter, so you have to turn on the air conditioning for heating.
Downside #2: The outlets don't charge European laptops, even with an adapter.
Downside #3: The Wi-Fi periodically disconnected.
Perfectly located at Nagano station - connected by walkway bridge with Don Quijote just a few steps away.
The staff at front desk were fantastic, always smiling and proactive too! The room is a littler dated but more than comfortable for the night. Amenities at lobby were good enough to get by too, PJs provided at each room floor.
Good stopover if you are going for a day trip to the Snow Monkey Park.
I thought it was conveniently located near Zenkoji Temple.
I was very grateful that there was a microwave in the lobby.
Although the price was low, all the necessary amenities were properly installed, which was very helpful.
Very Good
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CCiav BenhonianStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
GGuest UserThis is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
EEkaterina CheThe hotel is nice, from the station about 10 minutes walk almost in a straight line, wake up. The room was originally wrong, it was reserved for smokers, even though we don't smoke, the room was given the appropriate one, the smell in it was just not very good, like for those who don't smoke at all, it started already on the floor.But the staff, fortunately, were able to find us a replacement for a non-smoking room, yes, less, yes one big bed instead of two, but with stunning mountain views and a coffee machine. The breakfast at the hotel is just as great, the cuisine is Japanese, diverse, there are many drinks, including fresh juices, many desserts.
non-smoking measures, yes, less, but one large bed instead of two, but with stunning mountain views and a coffee machine
GGuest UserThe room was quite spacious and well-equipped, and it was kept very clean. It's about a ten-minute walk from Matsumoto Station. The area around the hotel is very quiet, though dining and shopping options aren't very convenient.
GGuest UserI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
FFussy New YorkerI had a large tatami room with side sitting area and sink as well as an ante-room. I had three delicious Japanese meals at the ryokan that were served with polite elegance. The two in-house onsen baths were a joy to use after a day of skiing. The staff was knowledgeable about how to get around by the buses and suggested the best restaurants for days that I did not eat at the ryokan. Senshinkan Matsuya was situated in the center of.Shibu Onsen town next to three of the public onsen. I could not ask for a better stay!
GGuest UserThe room was immaculately clean, and the welcoming staff was very friendly. We had a French set menu for dinner, which was delicious!
The breakfast buffet offered both Japanese and Western dishes, and the food was delicious and varied!
Another fun thing was the short tram ride to the hot spring baths. The water is natural, and it was a delightful experience to soak in the baths while gazing at the distant mountain views!
It's a perfect place to relax and unwind on vacation!
GGuest UserThe reality exceeded my expectations; the hotel was even better than I imagined. The room was very comfortable for a family with a small child! There's a private hot spring for families available by reservation, though the usage time is a bit short, it's still great overall! The food is high-quality, delicious, and varied. It's also possible to extend your stay for 1000 yen per hour, which is super convenient when traveling with a child. The hotel corridors aren't perfectly clean due to age, but the room itself is clean and pleasant.
GGuest UserSkiing in Karuizawa in December, good location, 10 minutes drive to the ski resort. The room size is moderate, but the biggest problem is that the weather is cold, the air conditioning and heating in the room are invalid, and the temperature in the room is as cold as outside.
There is no door password and room password on the morning of the check-in day, and you will reply only if you take the initiative to ask.
AAmanda-Ng-Lovely hotel in the middle of Hakuba. Location is a little secluded and without a car, it takes some effort to get to the city or around. We were happy to stay and chill at the hotel though. Opted for half board (Dinner provided) Super convenient with the ski rental on site, and shuttle buses to ski resorts provided.
Onsen: newly refurbished and amazing!
Breakfast and Dinner : was pleasantly surprised by the dinner provided it was a 6 course dinner Jap-French inspired. Had lovely meals every evening.
In house ski rental : it’s good that there is one onsite. However the service was less than desirable.
Rented a snowboard and requested for regular stance, the young guy provided a goofy stance set up.
I only noticed the next day, after bringing it back - and the same young guy was not at the shop. Approached the concierge where the staff then very impatient and frustratingly fixed it for me..
Transport to the ski resort: asked the staff to help book us a taxi to get to Nagano station when we were leaving the next day. Their taxi company was full so they said they couldn’t do anything. We then asked for alternatives, the concierge suggested a shuttle bus to Nagano station, but shortly after said it was not possible as the hotel shuttle didn’t start that early. The staff just seemed abit unwilling to help, and also unclear about how guests leave the hotel. To future travellers; Prepare beforehand - book a taxi / bus in advance and don’t expect the hotel to help
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