Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
Hotel near Centrum,Hague100% of visitors choose this area
EElveelyh2025.12.14
Clean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
Excellent location in the heart of the city, set in an iconic building.
The staff are truly outstanding – friendly, helpful, and always willing to think along with you.
Renting bicycles is an absolute must and a great way to explore the area.
Breakfast is very good, and the view is simply outstanding – far beyond expectations.
We had a very great time at CityHub. It was clean and modern. Check-in and check-out are very easy. The luggage storage is intuitive. The pod is soundproof. Very recommended!
This hotel was the perfect choice since I was attending a conference at the exhibition center right across the street. Being able to walk there in just 5 minutes was incredibly convenient. The room was small but well-designed, and the king-size bed was very comfortable for one person.
Firstly..the lady at check was extremely friendly and customer oriented...Great job to her....very welcoming very calm
Access to room was a little challenging to the the first floor but I figured it out.
Room itself was extremely small even though it was for 2 persons
Tv only shows in German.. no English movie channels..this was quite annoying as I love watching tv during my relaxing moments
Overall I would say it's location is perfect. perfect.staff room not so much
Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
It's not downtown Hague, but you can get there right in 30 minutes by train 17! The rooms were really spacious and pretty clean
The most impressive thing was that there was an independent shower booth with a glass partition!
When traveling in Europe, next to the bed 50cm, if you turn on the water, you will get wet to the bed. Looking at hotels with shower rooms that are not drained well, this alone seems to be able to give a good evaluation 😁
Very nice hotel just near a tram and metro access have a nice view and spa and a awesome gym !!
However be careful the road is quite noisy so prefer a room with ocean view. And it was quite cold during our stay the night and there was no option to turn on the heat.
Those two points were a bit disappointing due to the price of the hotel but else it was good
Advantages: The service staff is very warm, the location is very close to the tram, and the environment is clean.
Disadvantages: There is no curtain on the bed, the decoration is old, and the lights are dim and not bright.
Conclusion: Suitable for short stays, friends who like nostalgic style.
Very Good
40 reviews
8.1/10
Price from
SEK 283
per night
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Recent Reviews for Zuid-Holland Hotels
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8.6/10
Very Good
RRichard TurenGreat location just ten minutes from Rotterdam Centraal Station, quick efficient check in, friendly guy at the counter explained services offered! Room was well lit, quiet and very clean!
Big worry was the Doona..a single king doona stuffed into a double bed doona cover! Lots of pulling to cover each of us! Only three pillows.No room safe!
Breakfast was adequate, room needs a better layout, one coffee machine didn’t work!
No beans, no bacon, only overcooked scrambled eggs and hash browns on the heated side! Slow toaster!
Cleaning staff were fast and friendly! Table turnover was quick!
We would recommend this hotel for a business stay, it seems popular with school and sporting groups!
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
DDee SparksConveniently located just 15 minutes from both the train station and the main shopping district, this hotel offers an ideal base for exploring the area. It stands out as one of the better options in its category, offering comfort and excellent service.
The staff are a true highlight – friendly, attentive, and responsive to all enquiries. A special mention goes to Merle, who went above and beyond to assist us with travel arrangements. Her warm and professional manner made a lasting impression.
One area for improvement is the breakfast offering. Guests with dietary restrictions or those who avoid meat and eggs may find the options somewhat limited. Expanding the menu to cater to a wider range of dietary needs would enhance the overall experience.
Overall, a highly recommended stay with thoughtful service and a prime location.
GGuest UserThis is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.
TTravellerGoGoGoWe had a very great time at CityHub. It was clean and modern. Check-in and check-out are very easy. The luggage storage is intuitive. The pod is soundproof. Very recommended!
GGuest UserNH hotels usually offer a certain level of reliability, and this one is pretty central. You can walk to the city center and nearby attractions within 10-15 minutes. The hotel breakfast is also quite good, and if you opt out of room cleaning, you can redeem a complimentary drink of your choice at the bar.
GGuest UserRoom (twin room) was clean, room was ready very early and we even received bananas and water for the marathon which was really nice + the bed was comfortable. Location is also good, near the central station and city centre. We sadly had a really bad sleep here because people (not sure if they were guests or staff) kept slamming doors very loudly on our floor through the night, as late as 4 pm. It kept waking us up, even while wearing earplugs. The hallway isn’t soundproof enough.
GGuest UserOur initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
PPatricia DobrevaThis was an amazing experience! We are very satisfied with our staying in Inntel Hotels Den Haag Marina Beach. The staff was very polite and helpful. The food is delicious, and having champagne at breakfast is really chic. 🥂👌. Location, the sea view and the peace are priceless! High professional level in every aspect.
EElveelyhClean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
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