Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
⸻
⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good.
Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.
One of the best hotels i stayed in Dumai Indonesia. Friendly staffs and great facilities. Breakfast choice was wide in variety with Chicken Porridge that's delicious. They also have free shuttle service to the Ferry. Definitely the place of my choice. Highly recommended
There is some upgrade on their tv’s, near wingstop. Would be great if deposit can be paid by card, so you guys didn’t need to tell us, the customer, to get the cash from ATM’s outside the hotel. Just imagine, you came across the island, come to hotel, and sent back to outside just to get a money for deposit? Fr dude
A memorable experience at The Zuri. It's close to Pekanbaru's shopping malls. The swimming pool offers city views of Pekanbaru, and the breakfast was delicious.
I stayed at Hotel Dafam Pekanbaru in a Superior Room, and overall the stay was quite comfortable. The room provided was originally a twin bed, which was then combined into one large bed to accommodate my request for a king-size bed. The room size felt just right—not too small and not too spacious. I was able to perform prayers comfortably inside the room, and there was still a sofa available for relaxing, which made the room feel practical and cozy. I stayed in a non-smoking room, so the atmosphere was clean and pleasant.
Breakfast was fairly varied, featuring local traditional snacks from Pekanbaru as well as lontong sayur, a well-known local dish. Everything tasted good and offered a nice introduction to local flavors. Another great advantage is that the hotel is located near a mosque, making it very convenient to attend congregational prayers. Overall, Hotel Dafam Pekanbaru is a good choice for a comfortable stay with convenient facilities and easy access to nearby worship places.
First stay here, the location is a little far from downtown, when you arrive at the location you feel like you have moved from the hustle and bustle to the silence and luxury, there is a hidden paradise at the end of the trip.
The facilities are very complete and clean
The food and breakfast are delicious and the restaurant waiters are very friendly and responsive
Good environment with nice breakfast. The rooftop lounge is good for hangouts with full city view. Room is spacious. One thing to be improved would be the soundproof feature for the room is not available, with audible noises from your neighbour and the bell ringing sound. Otherwise, the bed is comfortable, as well as, water pressure & temperature are just nice.
It's a convinience place to stay. Easier to go anywhere for food hunter and shopping. Staff is excellent. For next holiday for sure I will choose this hotel again.
Very Good
404 reviews
8.7/10
Price from
€14
per night
Check availability
See All Hotels With parking in Riau
Recent Reviews for Riau Hotels
See all
8.2/10
Very Good
FFaiza Mat SaaidHere’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
⸻
⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
GGuest UserThe location is very strategic, easy for looking for food, shopping and hanging out but they need to improve their responsiveness especially the manager in accepting the inputs from travellers like us. Overall, thanks to Uty one of the staff was very kind to us. Very appreciated for the responses. One more, need to increase the cleanliness.
AayudhowI stayed at Hotel Dafam Pekanbaru in a Superior Room, and overall the stay was quite comfortable. The room provided was originally a twin bed, which was then combined into one large bed to accommodate my request for a king-size bed. The room size felt just right—not too small and not too spacious. I was able to perform prayers comfortably inside the room, and there was still a sofa available for relaxing, which made the room feel practical and cozy. I stayed in a non-smoking room, so the atmosphere was clean and pleasant.
Breakfast was fairly varied, featuring local traditional snacks from Pekanbaru as well as lontong sayur, a well-known local dish. Everything tasted good and offered a nice introduction to local flavors. Another great advantage is that the hotel is located near a mosque, making it very convenient to attend congregational prayers. Overall, Hotel Dafam Pekanbaru is a good choice for a comfortable stay with convenient facilities and easy access to nearby worship places.
Kkotaro8249Basic hotel for one night stay. Friendly staff, clean, nice room! Walking distance to Masjid Agung. Travelling around - you can opt for GRAB Bike if you are too lazy to walk, otherwise, no issue to walk around exploring the streets and alleys.
XxxlimWe stay for 2 nights.
The hotel is situated at simpang 4.
The room comes with buffet breakfast for 2.
Beside the restaurant which located at level 1, is a pool where u can dip in.
Total floors available r 14 which include the basement carpark n G=Lobby
The room rain shower head is good pressure...
The air-con is cooling...
Using Grab is great where u can order food & transport conveniencely.
Location away from airport around 6km.
Opposite the best Padang Cuisine=Pagi Sore
Best Mall= Living World= around 7km away.
Hhanisah_aisyahThe hotel located less than 10 mins from Airport and they provided free airport shuttle as well. Not only that, there were many eateries around just next to the hotel such as Bakery shop, Indomaret. The room was clean, have a nice view (need to request higher floor), good water pressure for showering. The only downside were the AC was not cool enough during my stay and the room was a bit small. Hope the hotel can fix the AC. The breakfast buffet was decent and have a lot of variety. Overall, it was worth my penny and decent stay.
GGuest UserIt's a convinience place to stay. Easier to go anywhere for food hunter and shopping. Staff is excellent. For next holiday for sure I will choose this hotel again.
BbnprasetioThere is some upgrade on their tv’s, near wingstop. Would be great if deposit can be paid by card, so you guys didn’t need to tell us, the customer, to get the cash from ATM’s outside the hotel. Just imagine, you came across the island, come to hotel, and sent back to outside just to get a money for deposit? Fr dude
PPaul W..Welcoming staff, nice clean room and great location to the airport for a short stay. Room service was fast and food/drink delicious! Thankyou :)
What promotions are available for hotels with Parking in Riau?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.