Hotel near Lower Town,Zagreb50% of visitors choose this area
GGuest User2025.07.17
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
Hotel near Lower Town,Zagreb50% of visitors choose this area
GGuest User2025.09.17
Location is perfect very close to major attractions. What makes my stay miserable is the noise. They have a bar right down below the rooms on the ground floor. On Saturday you would find yourself feeling like right inde the bar with your heart beat following the music rythm until 3:30am!! My worst experience in my life!
Hotel near Lower Town,Zagreb50% of visitors choose this area
GGuest User2025.06.14
This wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
Hotel near Lower Town,Zagreb50% of visitors choose this area
KKoo Boo Keong2025.09.09
Location is good for a 15 mins walk to old town, or tram if you do not prefer to walk. Walking distance to the coach station where it connect to airport which cost Euro 4/pax, you can also choose to take a tram than change to bus direct to airport that cost less than 1 Euro. Convenient store is just next block open until 10pm. Overall GOOD.
Hotel near Lower Town,Zagreb50% of visitors choose this area
GGuest User2025.10.03
Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
Hotel near Lower Town,Zagreb50% of visitors choose this area
AAnthony Canuck2024.07.07
The hote is an excellent location in central Zagreb. The rooms facing the street are really large and quite nice. There is a nice roof-top patio with views of some of the sites of the city. The breakfast was excellent. I appreciate that the staff were polite, responsive, and helpful. I would stay there again.
Hotel near Lower Town,Zagreb50% of visitors choose this area
HHowtowinthelottery2025.07.14
Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
The room was not bad, although a little small, but all aspects of health were very good. The bedding is not easy to be allergic.
The hotel sells a bit expensive drinks, but the convenience store at the gas station at the door can solve this problem.
Friends with pets have to add 15 euros. Although the bed in the room is specially designed to be unable to get into the bottom of the bed, the bedside may get in and find the cat for two hours.
Hotels outside Budapest, consider a hotel on the way back to the city for convenient parking. The room is acceptable and the service is average. Dinner in the hotel restaurant, not too expensive, the product is also decent, nodding the head but on the table, said to be free, but there is an inexplicable charge on the final bill, it is estimated that it is a disguised header charge.
Hotel near Lower Town,Zagreb50% of visitors choose this area
GGuest User2025.07.17
The lobby is gorgeous, and the breakfasts were sumptuous and plentiful. The service at the front desk was excellent. We also had the chance to visit the salon this time, and it was very good. The rooms we stayed in could use an update, but the value for money is perfectly acceptable.
Very Good
94 reviews
8.7/10
Price from
BRL 615
per night
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8.1/10
Very Good
JJAYTEEQUEJAYnot too far from main train station, about 15mjn tram ride. the place itself is what u expect at this price, not too bad. the staff is very helpful, and open till 11pm i think, which is very helpful for if u are arriving late. i did a 1 night trip to neighbouring countries and they were helpful to keep the luggage until we came back. i recommend this place
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