Pet Friendly Hotels in Federal District, Mexico

It was a wonderful stay! Great value for the price. Location was decent! Many restaurants etc nearby. Only negative would be the constant wait on the elevator, but that’s not saying much.

I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.

The location is excellent, the transportation is convenient, the hygiene is good, the facilities are complete, the environment is good, the room is spacious, the price is moderate, the service attitude is very good, the free three meals are great, the only drawback is that the motorcycles on the street are noisy at night.

The room size is average, but very comfortable. It is better to book a south-facing room. All the service staff are smiling and very intimate. The Hilton Garden next door is much better. The breakfast is also very good. Especially recommended egg cakes, haha 😃

The internet in my room was terrible; none of the hotel's networks worked. It was a shame. The room size, amenities, friendly staff, and location are the highlights.

Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window). Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me. Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.

The location of the hotel is convenient and the hotel's swimming pool is a plus. I am not very satisfied with the service at the front desk overall. Free drinking water is not provided. I contacted the customer service of the hotel group and explained that it was a matter of membership.

It is located along the main Reforma avenue. I think the location is relatively safe. The exterior of the building has a slightly eccentric Day of the Dead illustration on the wall. The interior of the lobby has a stylish feel. Contrary to the eccentric illustration, all the staff were very polite and helpful. The room is old, but it is clean. No refrigerator or toothbrush. I didn't really understand how to use the security box. Considering the safety of the location, I think this is a good value hotel.

It was very conveniently located just a short walk from Alameda Central. There was a taco shop right near the hotel, so I could easily grab some if I got hungry. The room was spacious and comfortable. Water was provided. There was no toothbrush. I didn't mind it too much, but the room? Or the TV stand? was tilted, and the drawers wouldn't close and stayed open. Also, even though I'd already paid online, I was charged for my stay there. Fortunately, they quickly refunded me after I explained that I'd already paid online. I was able to leave my luggage after checking in. Overall, I didn't have any particular issues.

Everything was very good, although the room is not very big, the large window and the view of the city make up for it. The room is modern and pleasant for resting and sleeping. The restaurant is spacious on the 2nd floor, with a very good breakfast, and also the executive menu from Monday to Friday between 1 and 4 pm. The entire staff is very friendly and smiling, I have never seen a bad face, and they help you with any questions. The waiters are very professional and attentive both at breakfast and lunch time. In front of the hotel there is a metrobus stop, Polyforum station, there is also a Sears and a Chaderaui supermarket, or something similar, and several food shops. My experience confirms my very good opinion of the Novotel brand, I would definitely return.