Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
I could be A1 if the facilities were maintained but unfortunately the spa is starting to look and feel shabby. Lockers broken, tiles missing, saunas and steam rooms not working, hot water temperamental, circa 70% of light bulbs not working (hydrospa area) ... Just missing the touch that would elevate the place.
Rooms are clean and welcoming, our bed had been wellness and the mattress sagged in the middle, but it was comfy and we didn't complain (rm 224). Couldn't control TV, controller was faulty. Nice view across canal and fields.
Overall, it is worth the price but could be so much more!
We enjoyed our stay, we will be back for an overnight break away, we dont expect.much to change, just wish it would!
The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
This is an old Holiday Inn. During my stay, the hotel was under renovation. Most of the facilities in the room have been replaced and the wall paint has been refurbished. The breakfast is quite good, an authentic English breakfast.
A truly wonderful hotel with amazing facilities, comfortable rooms, 2 lovely bars/restaurants and a first-class spa! The staff at this hotel are truly wonderful and an asset to the hotel!
Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasn’t great as water got all over the floor because the glass piece wasn’t really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
Experience the height of luxury at this stunning all-ground-floor retreat, offering six beautifully designed bedrooms, each with its own en-suite bathroom. The property features a variety of room types, including king-size and family bedrooms, as well as twin rooms, ensuring privacy and comfort for all guests. Each bathroom is equipped with high-end fixtures, including baths, walk-in showers, and modern amenities for your convenience.
The heart of the home is the expansive kitchen/diner, equipped with top-of-the-line appliances such as two electric ovens, a gas hob, and two dishwashers, making it a dream space for cooking and entertaining. The spacious living areas feature Sky TV and Wi-Fi for endless relaxation, while an expansive garden with a terrace, table, benches, and a barbecue provides the perfect setting for al fresco dining.
Guests can enjoy access to a shared indoor swimming pool and a tennis court, adding an extra layer of luxury to your stay. With ample off-road parking and convenient amenities for families, including a travel cot and highchair, this luxurious six-bedroom retreat is the perfect place to unwind. Please note, the property maintains a no-pets, no-smoking policy to preserve its serene environment. Book now and enjoy an unforgettable escape in this elegant and spacious home. Luxury Retreat in UK with Pool & Tennis Court
The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
This spacious 6-bedroom cottage offers a luxurious retreat in the heart of Shropshire, comfortably accommodating up to 12 guests. The ground floor features a large kitchen, dining, and living area, ideal for entertaining. The fully equipped kitchen includes high-end appliances like a fridge/freezer, two dishwashers, three ovens, and a cooker, catering to all your culinary needs. The property also boasts a well-furnished seating area with sofas, a TV with a basic Sky package, and Wi-Fi for entertainment. Additionally, a lounge area with extra seating provides another space to relax, making this home perfect for family or group gatherings.
The property is ideally located for exploring the picturesque Shropshire countryside, offering a tranquil and private escape. Nearby, guests can visit charming local towns and enjoy outdoor activities such as hiking and cycling. The retreat is also equipped with a shared indoor swimming pool and a tennis court, providing ample recreational options for guests of all ages. With easy access to surrounding attractions, it is an ideal base for exploring the area while enjoying modern comforts.
In addition to its inviting living spaces, the cottage features six well-appointed bedrooms, each with its own en-suite or shared bathroom. The master bedroom has a king-size bed and an en-suite bath, while the other bedrooms are equally spacious and comfortably furnished. The property includes a garden with a terrace, BBQ facilities, and plenty of parking for multiple cars. Whether you're relaxing indoors or enjoying the outdoor amenities, this cottage provides a luxurious and memorable stay. Cottage in Shropshire with Pool & Tennis
Very Good
8.2/10
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Great
RR Mac 99Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasn’t great as water got all over the floor because the glass piece wasn’t really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
GGuest UserI could be A1 if the facilities were maintained but unfortunately the spa is starting to look and feel shabby. Lockers broken, tiles missing, saunas and steam rooms not working, hot water temperamental, circa 70% of light bulbs not working (hydrospa area) ... Just missing the touch that would elevate the place.
Rooms are clean and welcoming, our bed had been wellness and the mattress sagged in the middle, but it was comfy and we didn't complain (rm 224). Couldn't control TV, controller was faulty. Nice view across canal and fields.
Overall, it is worth the price but could be so much more!
We enjoyed our stay, we will be back for an overnight break away, we dont expect.much to change, just wish it would!
BBobbyDazzlerA truly wonderful hotel with amazing facilities, comfortable rooms, 2 lovely bars/restaurants and a first-class spa! The staff at this hotel are truly wonderful and an asset to the hotel!
WWAIThe post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
AAlexx1234Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
AAnonymous UserThe room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
GGuest UserThis is an old Holiday Inn. During my stay, the hotel was under renovation. Most of the facilities in the room have been replaced and the wall paint has been refurbished. The breakfast is quite good, an authentic English breakfast.
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