Although the location is a bit remote, it genuinely feels like a vacation spot. It's only a 5-minute walk from the ski resort, making it perfect for a family trip with kids. The hotel offers a shuttle bus, which is a real plus. Definitely recommend it! Excellent value for money and a stunning environment.
This hotel delivers everything you want from a family holiday. Although it is situated away from the centre of the village, we found this to be an advantage for our family, preferring a quiet location. Only 5 mins walk to the Chuo main terminal, where you can catch the free local shuttle bus to the ski fields. Getting to the hotel from Iiyama station was also easy via Nagaden Bus No.9 from bus stop 2, which drops you off right outside the hotel (last stop). We had breakfast and dinner included. Dinner was exceptional with a different Japanese 10-course menu every night. We also added the optional extras which had horse meat one night, and A5 wagyu on other nights. Onsite onsen was great after a full day's worth of skiing. We also found the hotel staff extremely helpful and friendly, and Yumi was on hand to help with any odd requests. Thank you to the whole team for an unforgettable holiday experience!
if you plan to ski at madarao kogen, this is the hotel to stay in. hotel offers good discounts for chair lift tickets. Room are a little old but of decent size and clean. its has a public hotspring bath which also has a small cold pool. We had dinner at the soba / tempura restaurant. food was good and staff v friendly.
Breakfast was great w good view. the only compliant is there is only 1 coffee machine and might need to queue up for it.
The hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas.
I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic.
The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient.
What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels.
The hotel is a little old, and the facilities are just okay.
We stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car.
Rooms: Both Japanese and Western-style rooms are available; clean and standard.
Facilities: The onsen (hot spring) on the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do.
Food: Japanese cuisine, very varied and quite delicious.
Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.
Although the hotel name says Karuizawa, it is actually in Miyota-cho next door (locals also complained to me because no one came if it was only Miyota). It costs 6,000-7,000 yen to take a taxi from Karuizawa to the hotel. The shuttle taxi arranged by the hotel can only pick up at Miyota Station (take the Shinano Railway, three stations away from Karuizawa).
I told the hotel that I wanted to celebrate my mother's birthday, so I prepared greeting cards, desserts and bear towels, but compared with the previous hotels that were not so expensive, it seemed a bit cheap.
There is no extra charge for soft drinks and alcoholic drinks in the room refrigerator. They are provided according to the number of people. We have four people staying (four bottles of local apple juice, four bottles of local peach juice, four cans of Suntory oolong tea, four bottles of Perrier, four cans of Karuizawa beer, four cans of Yebisu beer and two bottles of local sparkling wine). The content provided is also a bit average compared to other Japanese hotels of the same price that provide Moët & Chandon champagne.
The dinner content is sufficient and delicious, and the chef will come to meet at the end.
The marshmallow roasting activity is from 17:00 to 19:00.
Check out at 11:00 the next morning, and the hotel also provides free delivery service to Miyota Station.
Traveling to Hakuba for a family ski trip, we found the space to be more than adequate. The hotel has its own hot spring, the food is clean and hygienic, and transportation is very convenient. The parking lot is huge, making it super easy to get to the nearby ski resorts. We'll definitely book this hotel again next time we visit.
The accommodation is clean and there is plenty of parking. However, it is suitable for those who drive on foot. There are no pajamas provided. The bath products, hair care products, and nourishing creams are so good that you might want to buy some to take home. There is a coin-operated washing machine with a wide selection of detergents. The digital door is difficult to open, so you have to wait for the right moment. Overall, it is worth it and a good choice for those who love peace and quiet.
GGuest UserI would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one.
Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service.
I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally.
Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future.
Thank you for providing me with a memorable experience, and I wish you and your team continued success.
GGuest UserEverything about our stay was perfect. The place was very clean and well maintained, and the location was ideal for visiting the Snow Monkey Park. The staff were incredibly kind and welcoming, always ready to help. The meals were delicious and thoughtfully prepared, and the onsen was relaxing and beautifully kept. It was a wonderful experience overall, and I would love to come back again.
__szair0313****The hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas.
I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic.
The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient.
What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels.
The hotel is a little old, and the facilities are just okay.
KKei Cheungif you plan to ski at madarao kogen, this is the hotel to stay in. hotel offers good discounts for chair lift tickets. Room are a little old but of decent size and clean. its has a public hotspring bath which also has a small cold pool. We had dinner at the soba / tempura restaurant. food was good and staff v friendly.
Breakfast was great w good view. the only compliant is there is only 1 coffee machine and might need to queue up for it.
GGuest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
KKKBCTraveling to Hakuba for a family ski trip, we found the space to be more than adequate. The hotel has its own hot spring, the food is clean and hygienic, and transportation is very convenient. The parking lot is huge, making it super easy to get to the nearby ski resorts. We'll definitely book this hotel again next time we visit.
66931****Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car.
Rooms: Both Japanese and Western-style rooms are available; clean and standard.
Facilities: The onsen (hot spring) on the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do.
Food: Japanese cuisine, very varied and quite delicious.
Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.
FFat Fat 311Although the location is a bit remote, it genuinely feels like a vacation spot. It's only a 5-minute walk from the ski resort, making it perfect for a family trip with kids. The hotel offers a shuttle bus, which is a real plus. Definitely recommend it! Excellent value for money and a stunning environment.
GGuest UserI stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?
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