Extremely satisfied with this hotel! The value for money is exceptional, making my trip to Jiaxing incredibly comfortable!
**Service**: The service was excellent, very warm and polite. When my remote ran out of battery, they came to replace it even though it was very late, and they never entered my room without permission, showing great respect for privacy.
**Environment**: The space is very large, and the bathroom is also spacious. For a hotel at this price point, the toilet paper in the restroom was even folded into a triangle for easy pulling!
**Facilities**: There's a small round table, and the TV supports screen mirroring. The air conditioning heats up quickly and works very well.
Hotel near West Lake Lakeside Area,Hangzhou13.8% of visitors choose this area
GGuest User2026.04.14
Absolutely thrilled with this hotel! The room decor is exactly my style, truly a dream room. I'll definitely choose to stay here again for my next trip. The location is also fantastic, very close to West Lake Scenic Area and historic cultural blocks like Wuliu Lane.
**Facilities:** The double-glazed windows provide excellent soundproofing.
**Hygiene:** Very clean.
**Environment:** Great area for exploring.
**Service:** They allowed early check-in and late check-out, which was incredibly thoughtful.
Hotel near Wulin Square Area,Hangzhou13.9% of visitors choose this area
KKaernahejidi2026.04.19
First off, the location is great. It's just a short walk from Exit C of Jian’guo North Road subway station, which is really convenient. The hotel rooms are also quite clean and well-equipped.
However, there are a few downsides. Firstly, I booked a family room, and the booking page stated it could accommodate three people, but breakfast was only provided for a maximum of two. If we wanted an extra breakfast, it would cost an additional 58 yuan per day. On the day of check-in, the front desk informed us that we could purchase a 68 yuan hotel membership card which would then include two breakfasts. This feels a bit like a bundled sale, doesn't it? I hope the hotel can offer a package with three breakfasts next time, especially for a family room that can accommodate three people.
Secondly, on the morning of April 18th, while having breakfast on the 25th floor, I saw a live cockroach crawling on the countertop near the toppings section of the open kitchen. More than one person witnessed this, and the suspected contaminated condiment station was not subsequently cleaned up. Therefore, I hope the hotel strengthens its hygiene and safety awareness and also improves its staff's ability to handle unexpected situations.
Hotel near Haining China Leather Mall,Haining13.1% of visitors choose this area
GGuest User2026.05.13
My stay at Pullman Haining was a perfect blend of French elegance and Eastern Zen.
🏨 First Impression: The lobby's design was visually striking, with geometric metal screens complementing the red floral arrangements. The black and white veined marble floor, like flowing art, immediately exuded a sense of luxury.
🌿 Ambiance and View: Through the restaurant's floor-to-ceiling windows, lush garden greenery unfolded outside. The modern architectural lines stood out sharply against the blue sky. This 'bringing the outside in' design made dining a tranquil and serene experience.
🛁 Room Details: The wooden wardrobe in the room had a gentle, warm design, and the warm-toned light strips created a cozy, home-like atmosphere. The 'Pullman' logo on the amenities box showcased the brand's quality, and the neatly arranged toiletries demonstrated an extreme consideration for guest privacy and comfort.
🏆 Accolades: The '2025 Ctrip Traveler's Choice - Luxury Hotels' award displayed at the front desk was not just an honor but a powerful endorsement of their service quality.
Overall, this place is not just a place to rest, but also a delightful aesthetic journey.
Hotel near Jiangnan Commercial Area,Jinhua2.5% of visitors choose this area
YYizhishen2025.12.26
The hotel room was pretty good, and the front desk staff were very warm and helpful. The World Trade Center is nearby, so dining and shopping were super convenient. Plus, there's free parking, which makes it excellent value for money at this price point.
Hotel near Yuyao Downtown and Surrounding Areas,Yuyao8.5% of visitors choose this area
AAnam A.2025.05.09
An amazing hotel. They really took care of us right from the checkin. Rooms were so luxurious. Absolutely fabulous hotel. Breakfast spread was so good. I could eat everything. All the staff spoke good english. I did not expect this from a small city in China. All 5stars to this 5star hotel.
Hotel near Jiangnan Commercial Area,Jinhua2.5% of visitors choose this area
AAnonymous User2024.05.07
🏨Recommended hotel to stay in
🛏️The bed in the room allows me to have a sweet dream every night. Moreover, every detail is very thoughtful, from high-quality toiletries to thoughtful meal delivery service, which makes me feel the warmth of home.
🍽️The hotel's restaurant is even more delicious! Exquisite breakfast snacks make my life more convenient.
In general, the service, facilities and food of this hotel make me satisfied. If you also want to experience a wonderful journey, come here quickly! 😉
The hotel is newly opened this year, the hardware facilities are quite good, especially the software conditions are good: the environment, lighting, color coordination, book corners are very distinctive, the attitude of the service staff is excellent, the service awareness is good, there is a living in the eyes, and the questions are answered actively. Take the initiative to lead the way to the housing. The breakfast is rich, many meals are the result of the staff's own manual, and the fruit when arriving and the small gifts when leaving are very warm. Hotel location is good, surrounded by big commercial buildings, snack streets, after dinner, go to the nearby Dananmen Historical and Cultural Street, sigh the humanities, history, lighting atmosphere of Longyou, platform recommendation, description is consistent with the actual, five-star praise is a must.
Hotel near Internatinal Business City,Yiwu61.3% of visitors choose this area
GGuest User2026.05.01
As a frequent business traveler who's stayed in all sorts of hotels, I was particularly and pleasantly surprised by my experience here. The thoughtful service during checkout especially touched me, and I just had to write a heartfelt review on Trip.com.
After checking out, I thought my journey was over. To my surprise, the hotel staff proactively called for a post-checkout follow-up. This level of attentive after-sales care immediately warmed my heart. During the call, I happened to be dealing with two pressing issues and was quite anxious. So, I candidly explained my needs to the staff member.
Firstly, I needed an invoice for my business expense report. I was rushing to catch my next connection and didn't have time to handle it in person, so I hoped to add them on WeChat to process it online. Secondly, in my hurried checkout, I'd left some personal belongings in the room. But I had an urgent matter to attend to and couldn't go back upstairs to retrieve them, so I asked if the staff could bring them down.
I was initially worried about inconveniencing them or that the process would be complicated and time-consuming. To my delight, the staff member was incredibly patient throughout, showing no hint of annoyance. They immediately agreed to handle everything for me.
After hanging up, the staff member promptly added me on WeChat and patiently confirmed my invoicing details. The entire communication was efficient and smooth; I didn't have to utter a single extra word, and the invoice was quickly and properly processed.
At the same time, the staff member swiftly went to my room to retrieve my forgotten items. I didn't have to wait long at all before they quickly brought the items downstairs and handed them to me. The whole process was seamless – from responding to my requests to resolving each issue. It was efficient and thorough, completely alleviating the inconveniences of my travel, allowing me to continue my subsequent plans without being distracted by these minor matters.
When you're traveling, the last thing you want are unexpected small problems. But the staff at this hotel, with their exceptionally thoughtful service, completely dispelled all my worries. There was no shirking of responsibility or perfunctory service, only proactive assistance. No tedious procedures, just efficient responses. Every detail reflected their dedication and responsibility to guests, making me feel incredibly warm and cared for in an unfamiliar city.
From check-in to check-out, the hotel's service was consistently excellent. This thoughtful assistance after the checkout follow-up further highlighted the hotel's exceptional service quality. I'm incredibly grateful to this meticulous and responsible staff member, and I genuinely recommend this hotel to all travelers. Both the accommodation environment and the service experience are impeccable. The next time I'm here for a business trip, this will definitely be my top choice. Such a warm and reliable hotel deserves to be recognized by more people!
Hotel near Jiaxing South Railway Station,Jiaxing14.2% of visitors choose this area
FFanxuan2024.04.24
The front desk service is very good, and the supplies are very complete. You can ask for anything you need, and the front desk lady will take the initiative to help you bring it up, which is very grateful. The room is a little small in terms of the bed, but it is barely enough for one night, and the office area is also very convenient. But I have to complain that the towels are too old and dirty. Although I don’t use them much when I go out, such old towels can probably only be seen in small counties in Tibet. I went to a county in Henan last week and the hotel was also very small, and the towels were much cleaner than this.
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2758 reviews
9.2/10
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GGuest UserThe InterContinental Qiandao Lake is truly the top choice for a vacation in Qiandao Lake. The hotel occupies the entire Xianshan Peninsula, offering a quiet and private environment. Opening the window reveals a panoramic lake view, with expansive vistas and fresh air, instantly making you feel relaxed. The rooms are clean and comfortable, the bedding is soft, and the views are superb—you won't even want to leave the room. The dining quality is excellent, with a rich selection for breakfast that leaves you feeling satisfied. The family-friendly facilities are comprehensive, keeping the kids entertained while allowing adults to truly unwind. The service is warm and attentive, providing thoughtful care from check-in to check-out, with great attention to detail. Overall, the experience was fantastic; the environment, service, and views were all impeccable.
GGuest UserPros: Jojo, our butler, provided excellent service, and the travel photography was great – the photographer was very dedicated.
Cons:
1. Breakfast options were limited, and items were frequently missing. The coffee machine was terrible, producing a watery, tasteless drink.
2. The paid activities, especially the boat tour and farm visit, were very poor quality. An older staff member had a bad attitude and kept rushing us, saying other guests were waiting. Including the walk to the vegetable garden, we only spent about 15 minutes picking. For the boat tour, we had to insist just to get a short drift on the lake; initially, they claimed it was too windy to paddle. It was a really frustrating experience.
Overall, apart from the butler, the service from other staff members was very mediocre. I've also seen complaints on social media about their lacking 'soft services.' I'd suggest they learn from Naked Group; I've visited Naked Castle and Naked Retreats several times, and their complimentary services are consistently high-quality, with exceptionally enthusiastic staff.
GGuest UserI was really happy with the room; it was large and beautifully decorated. It really lives up to the Banyan Tree name. I stayed at the Banyan Tree Shanghai a few years ago, and for a similar price, all you really got was a Bund view. The size of the room, the sophisticated feel, and the resort-like atmosphere there can't compare to Xixi. Here, there are two huge lakeside terraces, and the ducks and fish are smart – they'll come right up to you for food. The room itself was incredible, my parents couldn't even find me! The bathroom was also massive, though I wasn't a fan of the scent of the toiletries; it was a bit cloying. The hotel's exterior is stunning both day and night, definitely worth exploring. You can walk all the way to the Ambassador Suite area to get a closer look at the water. It's actually part of the Xixi Wetland, so you can catch a glimpse of the wetland's wild side. The hotel golf cart can take you to the free section of Xixi Wetland outside the main gate, and after you've explored, you can contact the hotel to pick you up again. Every single staff member at the hotel was warm and attentive.
JJiangechiletekongI want to use 'absolutely brilliant' to describe the facilities, maturity, quality, and comprehensive nature of my Wuzhen trip. I also want to use 'absolutely brilliant' to commend the Yida Silk Industry Hotel for its superior service, stunning views, quality accommodation, and exquisite breakfast. What I really want to do is give a special, huge shout-out to the hotel's concierge, Xiao Jiang. From the moment I drove into the Wuzhen parking lot, throughout my stay with sightseeing, activities, transportation, and dining, all the way until after check-out when he accompanied me to the parking lot and ensured I had driven off – his service was meticulous, thoughtful, tireless, and responsive to every request, even anticipating my needs. This level of service is something I haven't encountered in nearly ten years. Choosing to stay at Yida Silk Industry Hotel wasn't just amazing, surprising, and touching; I feel it was the best arrangement from heaven. If you're coming to Wuzhen, Yida Silk Industry Hotel is a must-choose.
PPamela Chong MeisiStayed at Splendid Clubhouse for 2 nights, and it was truly one of the highlights of my trip to China. I highly recommend slowing down and fully enjoying the serene, scenic surroundings this property offers—it’s an experience in itself.
From the moment I booked, the service was exceptional. My personal butler, Xiao Shen, reached out a day before my arrival to coordinate everything, including arranging for a seamless pick-up at the Scenic Area. Throughout my stay, Xiao Shen was attentive and thoughtful, ensuring every detail was taken care of—from daily arrangements to recommending great dining options.
Do make it a point to dine within the hotel, especially at Jin An Si Fang Cai (锦岸私房菜)—the food was outstanding. I was also pleasantly surprised with a complimentary room upgrade, and the view from my room was simply breathtaking, overlooking beautiful spring blooms.
Breakfast was another standout experience. It was incredibly delicious and thoughtfully curated, with multiple courses that were so satisfying I could easily skip lunch. Guests select their breakfast in advance, and everything is promptly served upon arrival at the restaurant, making the experience both seamless and indulgent.
Overall, the impeccable service, stunning views, and attention to detail made this an unforgettable stay. I would highly recommend Splendid Clubhouse to anyone looking for a peaceful and elevated retreat.
AAnonymous UserMy friends and I came to Naked Stables for a vacation, and the overall experience was truly excellent. We traveled with our child and pet, and I was initially worried about the inconvenience of bringing a pet. However, after checking in, all my concerns vanished. The hotel is incredibly pet-friendly; they had prepared a pet bed, toys, and pee pads in the room, and we could even purchase pet meals. Many details were very thoughtfully arranged. Moreover, pet-friendly facilities and arrangements were evident everywhere in the hotel, making traveling with a pet very easy and enjoyable.
The hotel also offers a rich variety of activities, ensuring that both adults and children can find something suitable and never get bored. The surrounding natural scenery is beautiful, and the environment is very comfortable, perfect for both relaxation and for children to connect with nature. The staff were all very warm, patient, and attentive, making us feel very welcome from check-in throughout our entire stay.
This trip was genuinely fun for adults, children, and pets alike; none of us wanted to go home. It's rare to find a resort that satisfies the entire family, including pets, so completely. We're already looking forward to our next visit!
Hotel near Moganshan International Tourist Resort, Deqing
Price per night from:$288
9,4/10
Outstanding
BB_inCXianhua Sandalwood International Hotel
Rating: ★★★★☆
We recently stayed at Xianhua Sandalwood International Hotel during the national holiday in China, and overall, our experience was quite enjoyable. Here’s a breakdown of our stay:
**Location: 浦江仙华檀宫国际度假酒店
**Check-In Experience:**
We arrived at Xianhua Sandalwood International Hotel and the check-in process was smooth and efficient. The staff greeted us warmly and provided all the necessary information about our stay. However, the English was limited, but at least it was smooth and no hassles.
**Room Comfort:**
Our room was spacious and well-appointed. We appreciated the comfortable king sized bed, view, huge bathtub, cleanliness, and spaciousness. However, as a coffee lover, there was only one serving of coffee, so when we woke up the next morning I was quite upset that only myself was able to enjoy an early morning coffee. Nevertheless, it was perfect for relaxing after a day of sightseeing.
**Facilities:**
The hotel offered various facilities that enhanced our stay. We particularly enjoyed facilities like a fitness center, indoor pool, hot springs, table tennis and the pool table. The breakfast buffet was delightful, offering a mix of local and international cuisine.
**Service:**
The staff was exceptional. They were always available and eager to assist with any requests. Their friendly approach made our stay even more pleasant. The front desk manager Kang was super friendly and arranged for the coffee bar to open earlier the day we checked out.
**Room for Improvement:**
While our overall experience was positive, there were a couple of areas for improvement. We traveled with our 7 month old daughter and the noise and maintenance were quite unpleasant. However, these didn’t detract significantly from our enjoyment.
**Final Thoughts:**
This international hotel is just a few minutes' drive from the city, offering a serene escape with a beautiful exterior. Guests are welcomed by a picturesque fish pond, vibrant gardens, playful rabbits, and a designated play area for kids, making it an ideal family-friendly destination.
In addition to comfortable accommodations and expected amenities, the hotel provides a relaxing environment for guests of all ages.
Would we return? Absolutely!
MMabiniliuhongjiThis hotel is perfectly situated on West Street, in the heart of Wuzhen's Xizha Scenic Area (turn left out the door and you're at Zhaoming Academy, and the hotel's back entrance leads directly to the 'Longing for Life' Miguhouse). Converted from an old residence, it boasts an elegant and tranquil environment, offering a peaceful retreat from the bustling streets, ensuring a good night's sleep. The service is incredibly thoughtful; our butler met us at the parking lot outside the scenic area, helped us with parking and entry procedures, and meticulously explained the attractions and activities within the area. Since we were staying for two nights, they arranged for us to experience breakfast both at the hotel and at a local tea house. While some of the hotel's facilities show their age, the full Kohler bathroom fixtures are exceptionally well-maintained, indicating a significant investment during its original renovation. This hotel is ideal for those looking to experience the leisurely pace of life in Wuzhen.
Ttititi❤️This time I stayed by West Lake in Hangzhou. I knew the Grand Hyatt was old, but I only realized how truly dated it was upon arrival. I booked a Club room, and at check-in, I paid an extra 291 (RMB) to upgrade to a Lake View Club Twin room. Once in the room, I found it incredibly small; it felt like there wasn't enough space for two suitcases. The two 1.1-meter beds weren't big enough for me and my child, so we had to push them together. However, the bed frames couldn't be moved, only the mattresses were joined.
Here's a heads-up: there's no need to book a Club room. The breakfast selection at the executive lounge is very limited and quite unappetizing. It was my first time having congee that was burnt at the bottom of the clay pot. I mentioned it to the kitchen staff, but I'm not sure if they ever changed it. The hot dishes for dinner were decent, albeit few in number, but the taste was alright. If you want a lake view, just book a Lake View room with breakfast.
Also, the hotel floors are low, and there's a single-story building in front that partially obstructs the view (see picture). It's very close to West Lake – just downstairs – but the traffic is terrible, so you can only walk out. On the plus side, the location is excellent; Intime In77 is right next door, and the subway station is also nearby.
When booking through Ctrip, a guest relations officer will contact you in advance, and you can tell them if you have any issues during your stay. Although, it didn't seem to be very helpful anyway. 😂 All in all, spending almost 3000 RMB a night during the May Day holiday here truly felt like I overpaid.
YYishenghuanqiulvxingA returning customer to Vance, I've stayed here many times. Wang Yue provides excellent service. Due to business reasons, I often need a late check-out, and she always manages to accommodate guests' requests, which I really appreciate! I genuinely recommend contacting her for bookings. The hotel rooms are well-equipped with all facilities. The rooms have smart controls, and face recognition for entry and exit is very convenient. The linens are comfortable, and I sleep very well. I basically always stay here for business trips.
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