Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
A 3-day, 2-night stay. It was school holidays, so there were a lot of people. This is my second time coming here with Trip. The cheap room price was worth it. Thank you very much, Trip.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
The apartment was very clean and well managed by the operator. Apartment is still new and spacious. Check in instructions were very clear and easy to follow.
The only issue that we faced was the jacuzzi at the balcony. My child was waiting to enjoy it but it wasn't working. It can't heat the water, thus the water was too cold for my child. Operator was very responsive, brought the technician to try to fix but unfortunately, it can't be fixed.
One more thing to note is that it took us about 20min, slight uphill walk to reach Sky Avenue.
Overall its a nice stay, operator was very responsive.
One day stay... Grateful to front desk lady... Get free upgrade room... Because the room I booked need to use stairs... She had a thoughtful and advice me.. Thank you.
⭐️⭐️⭐️⭐️⭐️ 5/5 – Memorable Stay at Royale Chulan Villa Cherating
We stayed at Royale Chulan Villa Cherating on Deepavali eve, and the experience was truly special. Upon arrival, we were pleasantly surprised with a free upgrade to the Premium Villa, which came with our own private swimming pool — such a perfect touch for relaxation and privacy.
That night, we enjoyed the Deepavali buffet spread, and it was excellent. There was a wide variety of dishes, flavourful and festive, making the dinner feel really meaningful and celebratory.
The villa itself was spacious, comfortable, and beautifully maintained. The private pool was definitely the highlight — peaceful, clean, and perfect for an evening dip.
Overall, it was a memorable stay with wonderful service and thoughtful gestures. Highly recommended for anyone looking for a relaxing seaside villa experience with a touch of luxury!
The homestay was beautiful, and the moment we opened the balcony, we were greeted with a stunning sea view. We arrived in the afternoon, and the tide was low at that time. We saw some tourists walking along the beach, so we joined them for a stroll. On the next day, just before checking out, we noticed that the tide had come in, and we even saw fishing boats heading out to sea. We were very satisfied with our stay.
We stayed one night at 1001 Nights Hotel during our Genting trip and had a pleasant experience overall. The hotel has a unique Arabian-inspired theme, which makes it feel different from the usual highland hotels — very Instagrammable, especially around the lobby and common areas.
The room was clean, comfortable, and suitable for a short family stay. Beds were cozy, and basic amenities were well provided. Although the room size was moderate, it was sufficient for resting after a full day out.
Location-wise, it’s convenient if you’re driving, with easy access to Genting attractions. Parking was available, which was a plus. The surroundings were calm and quiet, perfect for winding down.
Staff were friendly and helpful during check-in and throughout our stay. While facilities are relatively simple (don’t expect a full resort setup), it’s good value for money, especially for a short stopover or transit stay in Genting.
Pros:
• Unique Arabian theme & nice ambience
• Clean and comfortable rooms
• Friendly staff
• Good value for money
Cons:
• Limited facilities
• Better suited for short stays
Overall, a nice alternative if you’re looking for something different in Genting Highlands without breaking the bank. Would consider staying again for a short getaway.
Very bad service & waited for for almost 40 mins to check in. The whole hotel block has water distribution for 1 hour on the 2nd day without giving prior notice to the customers
Pros:
- The hotel is clean
- The villa was surrounded by greenery, and surprisingly, there were no mosquitoes at night
- Each room has a dedicated parking spot (though there was some confusion upon arrival, we have to park at public parking first then after check in only move to the reserved parking. )
- Water park looks good
Cons:
- Facilities are very old
- Bed springs were noticeable and uncomfortable.
- Bathtub had visible cracks.
- Showerhead and towel bar were rusty.
- Beach area had overgrown grass.
- Breakfast staff were unfriendly.
- Food was average.
Very Good
28 reviews
8.1/10
Price from
RUB 9,994
per night
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8.3/10
Very Good
I love my terrace pool room! Can access directly to kids pool and infinity pool. Will repeat later as this hotel was perfect for family with kids!
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
One-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
Our stay was absolutely magic. The location is stunning. The beaches are pristine and water is clear and warm. There are activities for everyone: golf course, games room, pool tables, swimming, scuba, snorkeling, fishing and more. We took advantage of the great conditions for snorkeling and managed to see young sharks and turtles. The garden chalets are clean and comfortable with air conditioning and the grounds are beautifully maintained. Most activities are within waking distance but they have open carts to transfer you around the resort if you so choose. Transfers to/from Tekek jetty are also included. All the staff went above and beyond to assist us during our stay. Thank you Adriana and everyone at Berjaya Tioman Resort for a once in a lifetime trip.
This hotel is a good choice for families visiting Genting Highlands. The room was spacious, clean, and comfortable, providing enough space for both adults and children. The family-friendly layout made the stay convenient and relaxing. The hotel offers useful facilities such as a swimming pool and reliable Wi-Fi, which were enjoyable for children and practical for parents. The surrounding area is peaceful with pleasant mountain views, making it suitable for families who prefer a quieter environment. Although the hotel is slightly far from the main Genting attractions and requires transportation, the overall experience was positive. The hotel provides good comfort, cleanliness, and value, making it a suitable option for a family stay.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention. Cons / Areas for Improvement: 1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak. 2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday. 3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough. 4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests. Pros / What We Appreciate: 1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards. 2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking. 3. The beach is very clean and conveniently located right next to the hotel. 4. Large swimming pools (two pools available), so it never felt crowded. 5. Staff were extremely friendly, polite, and always willing to help. Conclusion: Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
”Stunning Views and Warm Hospitality” I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed. The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation. The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth. The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion. The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out. As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious. The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
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