Spa Hotels in Batu Ampar

"SERVICE WAS SUPERB - booked this short trip to celebrate our wedding anniversary and the team really went ABOVE AND BEYOND. We arrived slightly earlier than check in time and were prepared to wait but right from the getgo, Ayu who checked us in - was all smiles and even stepped out from behind her counter (she did not have to) to wish us a Happy Anniversary and to let us know that the hotel prepared a small surprise for us. We went to the room and were greeted with the LOVELIEST note and towel art, and mirror art which we could not even bear to wipe away by the lovely Amel. All the staff there were really very smiley right from the entrance all the way to housekeeping. Food in the hotel was great - room service as well as breakfast buffet. Breakfast was a mix of local food, indomie (!!!), eggs station and assortment of western and pastries too! My favourite was the fresh juices, tea and eggs station! It was a nice spread! Amel received us at breakfast on Day 2 and 3 and even prepared a special meal for us - it was really yummy and THOUGHTFUL and the icing on top was when the entire team came out to sing us a song (with a guitar and the full works :')) and the cake on Day 3! We are sold to come back to only 4 Points Sheraton Batam for life every time we visit because they really made us feel so so welcomed and special."

"the room is small, located on the hook facing the main road. I can hear clearly the noise. the ac makes noise and at one time smokey. the floor was still wet on some part when I just arrived, almost fell because of that"

"I had a mixed experience at this hotel. On the positive side, the hotel is generally clean and the front desk staff are exceptionally polite and helpful. The room itself was tidy and the bathroom was in good condition. However, we stayed in Room 426 and had a very difficult time sleeping. The bed makes a lot of loud noise every time you turn over, which made it almost impossible to get a good night's rest. If you are looking for quality sleep, I would recommend requesting a different room. The worst part is I forgot to ask for changing another room😇😇😇"