Hotels With spa in Metro Manila, Philippines

My stay was OK and the staffs were very approachable and very easy to deal with. We had a bit of a problem upon checking in but they rectified the issue and they even let us stay for extra two hours without any charge.

Overall love they stay but the room had a musty weird smell and walls and sheets had some marks. The customer service was rly good though and staff are rly accommodating and nice. Location is great near the big malls and famous landmarks plus near the airport. Breakfast buffet was great stayed for 4 days and the menu was different every day

Unfortunately for me I didn’t get to stay here as I was notified this wasn’t available after I had booked it. Though I was redirected to another accommodation in a different location not far by the same host however this happened at midnight and I couldn’t say no as I was fatigued from the travel. Where I stayed wasn’t the same offered from this booking however the host did his best to accommodate me to the best of his ability, even upgrading my room the next day and allowing me to check out very late as my flight was at 11pm. Though it didn’t work out at first, it did in the end. Photos are from the upgraded room.

💥Great location and comfortable rooms, but service capacity falls short for the country's largest hotel.💥 While their website boasts being the largest hotel in the country by room count, the operational capacity during our stay didn’t match the scale. Check-in was a lengthy 45-minute process. There were only four counters open initially (three regular, one priority), and an additional counter was only opened after the line had already grown significantly. For a hotel of this size, guest arrivals should be anticipated and staffed accordingly. Breakfast was similarly delayed. With only two staff members checking the guest list (one regular, one priority), the line stretched all the way into the main lobby, taking us nearly 30 minutes just to enter the dining area. Claiming the title of the largest hotel comes with the expectation that staffing levels can efficiently handle high guest volumes. On a positive note, the hotel does have its bright spots: Staff: Courteous and pleasant throughout our stay. Room & Comfort: Comfortable rooms with well-carpeted corridors that effectively minimized hallway noise. Location & Accessibility: Excellent proximity to major malls/casinos (Ayala Malls, MOA, Okada, Solaire, and COD), making Grab pickups after check-out quick and easy. Verdict 😉: While the accommodations and location are strong, the frustrating wait times severely impacted the overall experience. Given our stay, we didn't feel it delivered strong value for money.

One of the most unique hotels in the Philippines, the ocean rooms have a full aquarium wall that's connected through all the rooms of that side. Different fish pass by at different times from room to room. They have great breakfast as well with a view of Manila bay while bacon is available on request for a small fee. Sunset views are awesome and dinner menu is well structured. While most of the hotel is spotless the main corridor outside the rooms could be cleaned more regularly as everyone is passing for there to get to the rooms. There was something odd in the morning just around the end of breakfast time. We could hear the chairs from upstairs being dragged on the wooden floor loudly around 9:30 am to 10:00 am, we were woken up several times as we tried to sleep after an early breakfast. The rest of the time it was whisper quiet and serene.

This hotel is an excellent choice for business travelers. It’s located in the heart of the business district, surrounded by well-known hotels, restaurants, 24-hour convenience stores, as well as plenty of pubs and bars. The area also feels very safe. The only thing I found unusual was that every hotel had sniffer dogs at the entrance checking for explosives and *****, although I understand it’s part of the security measures.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

My husband and my 6-month-old son stayed at Acacia Hotel Manila for Mother’s Day, and it was the best decision we made. The staff made sure I truly felt the holiday by preparing a small surprise in our room. What made it even more special was that they also gave me a complimentary Mother’s Day cake! The room was soooo clean and comfortable. The staff were all very accommodating and respectful, and they made me feel special. Every time they saw me with my son, they greeted me with “Happy Mother’s Day” with big smiles on their faces. The facilities were also sooo superb! The Tomoko Spa gave one of the best massages I’ve had lately, and it really calmed my postpartum nerves. We (especially my son) also enjoyed the swimming pool with its beautiful city skyline view. Overall, it was a 10/10 experience, and we’ll definitely be back!

The hotel's overall facilities are a bit dated. The lobby doesn't really look like a Marriott either, to be honest. However, it's well-maintained, and the cleanliness is excellent. The service is standard Southeast Asian style. During check-in, I had an issue with my credit card and couldn't process the deposit. The front desk lady was decisive and let us check in directly without the deposit, which was very nice. The hotel breakfast, on the other hand, was a pleasant surprise with a wide variety of options.

My recent stay at Savea Hotel was truly memorable. The hotel enjoys an ideal location, conveniently situated near the mall and several prominent hotels. The iconic swimming pool is stunning, especially when viewed from above, and the overall ambiance of the property is impressive. The food was also excellent and exceeded our expectations. I would like to extend my sincere appreciation to the team for making my birthday celebration extra special. Special thanks to Richie for the beautiful room decorations, Ron from Housekeeping for ensuring our room remained spotless throughout our stay, Pauline for thoughtfully checking on our experience, and the female chef who personally delivered our lunch on our first day (I regret not getting her name, but I hope she receives the recognition she deserves). The check-in and check-out processes were smooth and efficient, thanks to Riann and the reception team. They even went the extra mile by assisting me in booking a Grab to Terminal 3, which was greatly appreciated. I fully understand that the hotel is currently in its soft opening phase, and naturally there are areas that can still be enhanced. While the breakfast selection was somewhat limited, it was honestly one of the best breakfasts we have experienced, with every dish being flavorful and well-prepared. For further improvement, management may wish to focus on pest control, particularly regarding flies. One area for improvement would be the in-room dining order management system. Due to a system error, my order was not reflected properly, resulting in a wait of almost two hours. As I had not received any update, I personally went down to the reception desk to follow up on the status of my order. Unfortunately, due to my flight schedule and limited time before departure, I had no choice but to cancel the order. While I understand that challenges can arise during a soft opening period, improving order tracking and communication would greatly enhance the guest experience. Lastly, I would like to express my gratitude to the management team for generously extending a complimentary late check-out after understanding my flight schedule. This thoughtful gesture made our departure much more comfortable. Thank you to the entire Savea Hotel team for your warm hospitality. I look forward to seeing the hotel continue to grow and improve, and I would gladly return in the future.