Hotels With Spa in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

The hotel is clean, modern, and well-maintained, and the staff are consistently friendly and accommodating. The amenities and buffet breakfast offer good value for money, though both the elevator wait times and buffet lines can get quite long, especially during peak periods like our check-in on December 24. Despite these minor inconveniences, our overall experience was very positive and I would highly recommend this hotel. One suggestion for improvement would be to offer complimentary connecting rooms for guests who book multiple rooms, as this option is not currently available on popular booking platforms like Trip or Agoda. This would make family or group stays much more convenient.

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

The hotel is conveniently located about 20 minutes from the airport and offers shuttle service, which needs to be booked in advance. It's quite noisy at night due to its proximity to the main road, especially with the sound of motorbikes. I'd recommend requesting a room on the other side, away from the road. Breakfast is served on the 8th floor, but there are only about three or four dishes to choose from.

The place is clean and quiet. They changed the linens and clean the room for you everyday if you'll stay for at least 2 nights. Convenient place to stay. Breakfast is fine. It's worth it and budget friendly.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

I recently stayed at Lime Hotel Manila and booked the Deluxe Twin room with a Seascape View. Overall, it was a pleasant experience and I would definitely recommend this hotel to others. The cleanliness of the room was impressive—the linens were fresh, the bathroom was spotless, and everything felt well-maintained. The location is another major highlight, with easy access to nearby attractions and great views of Manila Bay, especially from the seascape-facing rooms. However, there is room for improvement in terms of staff service. While the team was generally polite, I felt the service could be more engaging and welcoming. A little more warmth and attentiveness would have enhanced the overall guest experience. Despite that, Lime Hotel Manila offers great value, especially for travelers looking for clean, comfortable accommodations in a convenient location. The seascape view alone makes it worth considering.

I recently stayed at this hotel and found the overall experience to be mixed. The room itself was decent, and the staff were accommodating and polite whenever I interacted with them. However, there were several issues that made the stay less comfortable. First, the shower area does not have a glass door or divider, which causes water to flood into the bathroom and reach the sink area every time you shower. It’s inconvenient and makes the bathroom messy and slippery. Second, while the room has a cabinet, there were no hangers provided at all, which was surprising. The location is greta though, few meters walk to starbucks and some good restaurants. The biggest disappointment was the housekeeping service. I had to ask the front desk twice around 1:00 PM to have my room cleaned. When I returned an hour later, the room was still not done. Overall, while the staff are friendly and the room is okay for a short stay, the lack of attention to detail and the slow service are things the hotel definitely needs to improve.

Our stay was nice overall, but the streets outside were a bit rough. The lift wasn’t working, though the staff were very helpful and carried our luggage upstairs. They were friendly and welcoming, and the rooms were okay although we did spot a lizard when we first arrived. The stairs felt a bit unsafe, and I almost slipped near the top. I wouldn’t recommend this place for children under 5, as the stairs could be dangerous, and there are gaps at the top where little ones could potentially fall. Unfortunately, the tap was extremely dirty, so dirty it made us not even want to stay and the shower water was slimy.