HomeSingaporeWi-Fi & SIM cards[Singapore] Singtel hi! | 5G SIM card | Changi Airport 24H/Downtown pick up | Optional EZlink transportation + phone 2-in-1 card

Product ID: 45657136

[Singapore] Singtel hi! | 5G SIM card | Changi Airport 24H/Downtown pick up | Optional EZlink transportation + phone 2-in-1 card

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[Singapore] Singtel hi! | 5G SIM card | Changi Airport 24H/Downtown pick up | Optional EZlink transportation + phone 2-in-1 card

Name: [Singapore] Singtel hi! | 5G SIM card | Changi Airport 24H/Downtown pick up | Optional EZlink transportation + phone 2-in-1 card
Brand: Trip.com Group
SKU: 45657136
Price: 5.53 USD
Availability: InStock
Rating: 4.5 (1732 reviews)

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Product details

[Limited time gift]

Merlion key baby buckle blind box

Requirements: Purchase two special $18 SIM cards, $30 SIM cards, or $50 SIM cards and collect at any airport counter. Available on a first-come, first-served basis while stocks last.

[Exchange Location]

Please collect your parcel with the QR code in the order attachment. #No matter which counter you choose when placing your order, you can pick up your parcel at any of the following pickup points#

1. Changi Airport Terminal 1 Arrival Baggage Hall (Level 1)
Travelex Currency Exchange (After exiting the baggage claim area, near Strip 13) #01-K24
Opening hours: 24 hours

Travelex Currency Exchange (After exiting the baggage claim area, near Strip 17) #01-K26
Opening hours: 24 hours

2. Changi Airport Terminal 2 Arrival Hall (Level 1)
Travelex Currency Exchange (After exiting the baggage claim area, near Strip 36) #01-78
Opening hours: 24 hours

3. Changi Airport Terminal 3 Arrival Hall (Level 1)
Travelex Currency Exchange (After exiting the baggage claim area, opposite Blvd. 43-44), #01-K09
Opening hours: 24 hours

Travelex Currency Exchange (After exiting the baggage claim area, opposite Blvd. 46-47), #01-K15
Opening hours: 24 hours

4. Changi Airport Terminal 4 Arrival Hall (Level 1)
CHEERS convenience store in Terminal 4 Arrival Hall (#01-09)
Opening hours: 8:00-23:00

For more pick-up locations in the city, please

Click here

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FAQ

1. How can I check the balance and expiration date of my prepaid card?
A: You can download the hi! App (www.singtel.com/hiapp) to check the prepaid card balance and validity period.

2. How do I make international calls?
A: Dial 019 <country code><area code><telephone number>

3. What should I do if I can't access the Internet?
A: Make sure the APN (Access Point Name) is set to hicard in your phone's internet settings

4. How can I use data in countries other than Singapore?
A: The data roaming function will be automatically activated after the SIM card is registered. When you arrive at the destination country, please turn on mobile data and data roaming.
Apple and Android users then need to make sure that the APN (Access Point Name) is set to hicard in the phone's Internet settings.

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How to use

Instructions for use How to activate

1. Please go to the pick-up point with the QR code in the order attachment to collect the SIM card

2. The SIM card must be registered and activated with real-name authentication on the passport when it is collected before it can be used.

3. The SIM card must be redeemed within 60 days from the date of purchase.

4. Each customer can only register a maximum of 3 Singapore prepaid SIM cards.

5. The person who registers the SIM card at the pick-up point must be 15 years old or above.

Set up Internet access

To access the Internet in countries/regions outside Singapore, please turn on the "Data Roaming" switch in the "Settings" of the mobile phone.

If you cannot access the Internet automatically, please set the APN to "hicard" and restart the phone.

Make calls and send text messages Make local calls: dial the number directly.

Make calls to Chinese mobile phones: dial +86 mobile phone numbers, such as +8613899998888.

Make calls to Chinese landlines: dial +86 area code (minus 0) landline number, such as +862152125215.

Check balance Dial *100# to check. For any consultation, you can call the official Singtel number 9676-7777 ext. 1

Change & cancellation policies

If a cancellation request is submitted before 1:00 AM, 1 day(s) prior to the date of use, no cancellation fee will be charged.

If a cancellation request is submitted after 1:00 AM 1 day(s) before the date of use, a fee of 100% will be charged.

Cancellation is not allowed once the product is activated.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Important note

All hi!Tourist cards are valid for the period shown in the details and will become invalid after the expiration date.

Local and international calls are charged based on the call time.

In accordance with the principle of fair traffic, there is no restriction on linking Facebook, LINE, WeChat, and WhatsApp within 1GB.

Unlimited local calls/SMS, 3,000 minutes of local calls, 5,000 local SMS ($30 hi!Tourist SIM/$50 hi!Tourist SIM card valid for 28 days).

The $30 and $50 hi!Tourist SIM cards can be extended by recharging. The $30 hi!Tourist SIM/$50 hi!Tourist SIM card package is valid for 28 days.

Local and international calls are charged by the minute.

Once the order is paid, it cannot be refunded, changed or cancelled. Please pay attention to the package content before placing an order.

The SIM card needs to be activated within 2 months from the date of purchase.

Once you get the phone card, you need to register and activate it, otherwise the phone card will not be effective.

Effective 1 April 2014, each guest can only register 3 Singapore SIM cards.

The age of the phone card registrant must not be less than 15 years old.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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