***Note: Physical JR Hokkaido Rail Pass tickets can only be redeemed at the counters. Please check the counter's opening hours. JR Hokkaido Rail Passes cannot be divided for redemption. Redemption may be refused if there are changes in the number of passengers, insufficient passports, or if the representative's name does not match the passport name.
From April 1, 2025
Eligible passenger condition change
Starting from the MCO issued on April 1, 2025 (local time), we will no longer verify the "temporary visitor" status during the exchange process. Please note that you are still required to present a passport issued by a government or other authority outside Japan.
Regarding Reserved Seat Booking for "JR-EAST Train Reservations"
JR East's "JR-EAST Train Reservation" is a service provided to customers.
Customers who purchase the Multi-City Pass (MCO) from overseas retailers can book reserved seats for each railway pass included in the pass through "JR-EAST Train Booking.".
※Note※
This does not apply to regional rail passes other than the Japan Rail Pass, JR East Group Pass, and JR Hokkaido Rail Pass
Customers can register as members through the following website to book designated seats.
(Website languages: English/Chinese/Korean/Thai/Indonesian/French/German/Spanish)
Please refer to the following text for detailed procedures.
Please refer to the official website for details
About Hokkaido Railway Pass | Hokkaido Railway Pass | Railway Pass&Tickets | JR Hokkaido Railway Company