Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotel near Tunjungan,Genteng90% of visitors choose this area
AAnonymous User2026.02.03
Best part of the hotel is their staffs. All are friendly and try their best to help.
All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low.
Breakfast is reasonable.
Other than that, all good.
Hotel near Tunjungan,Genteng90% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
Hotel near Tunjungan,Genteng90% of visitors choose this area
RRonald Ramakers2026.01.12
We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel.
Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities.
Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by.
The food choice is much less than Ciputra and Swiss-Bel Malang.
However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang.
One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon.
This is unhygienic and not tasteful.
Hotel near Gubeng,Gubeng10% of visitors choose this area
MM59437****2025.07.05
The location is quite good, and the lobby decoration is impressive, but the rooms are just average and a bit small. However, the price is incredibly reasonable at just over 300 a night, making it excellent value for money. The breakfast is also very generous.
Hotel near Tunjungan,Tegalsari90% of visitors choose this area
YYS 9322025.09.04
The hotel impressed me with its warm hospitality and attentive service, making the stay truly pleasant. Breakfast was a great start to the day, offering a wide variety of fresh and delicious options to suit every taste — definitely a good choice for comfort and quality.
The hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.
The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and it feels like home! Very good! It is a hotel worth staying in for travel, vacation and business trip!
We have stayed in this hotel many times, location is good, next to the hotel is a big shopping mall, very convenient. The hotel is clean and staff is helpful. Will book again next time if we want to go there.
Booked for my friend, she brings her husband and her daughter.
Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile.
The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.
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RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
EEka _ GreenThe room was fine. The TV remote needs checking; the batteries might be dead, as it wasn't fully functional. The room key also frequently malfunctioned; when I took it out and tried to re-enter, the door wouldn't unlock. Being on an upper floor, it was quite a trek from the room to the lobby just to report these key issues. However, the service was excellent!
GGuest UserVery polite and helpful staff, good variety of breakfast. Complete gym facilities for work out. Hopefully more parking space will be provided in the future.
PPolka13This is actually a VERY COOL hotel. As someone who LOVE vintage things, I really appriciate this place. From their historical front building, their vintage styled room, all took me back to the 90s to early 2000. The NOSTALGIA 🥺. When I was little, my grandpa and grandma used to take me travel and stayed at hotels. So hotels like these have a special place in my heart.
Unfortunately, it looked like they really cut down the budget. Although they gave a very cheap price for their room (not more than IDR 250K including breakfast), on WEEKENDS?? But the towels were not white anymore and felt thin (not like other hotel towels), the sheets had tough spots, and no shower cap. But I loveddd the lemongrass soap and shampoo, and they were in dispensers so less plastic waste.
The breakfast was really sad. It was nice when I stayed here around a couple of years ago. But this time it was worse. Not too many options and looked empty. Really felt like they didn't put much effort. Well, what do you expect for that price? And I understand they might be in a very tight budget.
I noticed they added a ”Mini Zoo” signage. A staff warned me that there were not many animals yet. But I decided to go see it. Turned out it was located in the side of the parking road (but outdoor), there were fishes and a big avian animal (like chicken but different, I don't know what it was). And some parakeets in two separate cages, they were all dead 😭😭 I told a staff and they quickly removed the dead birds. Good idea but poor execution.
But anyways, location was top. Just a few meters across the street, there was a bus stop and you can hop on the Suroboyo Bus to go anywhere. And the hotel itself was in a main street of a hot destination (Old Town Surabaya), with historical buildings complex, also with the chinatown nearby.
I really hope they can survive this economy storm. I really love this hotel 🥺.
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
AAnonymous UserWe checked in a little late yet staff was very accommodating. Our room was on the 26 floor and it was really spacious for 2 pax. There’s an iron steamer in the room and this is such a win for us who can’t live without iron even during a short trip. It will be better if they provide us the iron board though. Shampoo conditioner and body wash were provided and I wish they provide more hooks in the washroom. It’s a bummer that we only took video of the room but we couldn’t even upload the video here.
Went for a short workout in the gym in the morning before breakfast. They have treadmill elliptical bike some dumbbells and bench for you to do some press lol. They have a good selection of breakfast. We stayed so long so that we were able to try everything from the breakfast menu.
The best part of the hotel was that it is connected to the Pakuwon City Mall. Shopping made easy 🤭
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