Posted on Jun 23, 2024|King Room With City View
Guest UserThe hotel was good and well kept (apart from the gym) with very kind and helpful staff.
If you're looking for a pool lounging hotel, there are better options within a 20 minute walk as this hotel had one small pool.
The gym was not kept very well with weights everywhere and the equipment itself could have been better.
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Price per night from:€100
Posted on Jun 9, 2025
Guest User
We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
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Price per night from:€273
Posted on Nov 24, 2023
МаринаККК
Stayed one night. Nice beach hotel. There are few tourists, probably due to the proximity of Israel. You cannot bring your own alcohol, they have it at the hotel. For comparison, a bottle of sparkling wine in a store costs 12-15 dinars, in a hotel - 60! Drink under the hotel fence). You can negotiate, but only if you take something from them. And so all is well). Breakfast is good, lots of choice. For dinner we went outside the hotel grounds.
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Price per night from:€264
Posted on Feb 16, 2026
Adrian_H.
The camp is located outside of the official Wadi Rum desert, but easy to reach from the main road.
Tent: clean and spacious, had everything I needed. Hot shower was amazing. It was clean, as clean as things can be in a desert. I just had one mosquito in the tent, but might be more in other months - be prepared.
Dinner: absolutely amazing. A lot of great dishes, live music, separate desert. I really enjoyed the atmosphere.
Breakfast: not as amazing as dinner, but still absolutely sufficient.
Tour: Had a tour on the first day with another company - it was ok, but mostly covered the main spots - many other people there. On the second day booked a tour with the hotel directly - price was fair and the spots much better than the day before inside Wadi Rum. More spectacular and almost no people. Absolutely amazing.
Service: organized transport to the visitor center to catch my bus to Amman and made a fair deal together with the tour.
So actually no need to get into Wadi Rum village, you can get better spots directly from the camp. The pictures are all from the second tour organized by the camp.
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Price per night from:€34
Posted on Jun 5, 2024
Moath
The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful
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Price per night from:€292
Posted on Nov 28, 2024
Guest User
This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.
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Price per night from:€259
Posted on Sep 21, 2025
ВиталийА
A luxurious hotel! Freshly renovated and furnished! The hotel smells amazing! The bed linens are amazing, and there's a pillow menu. The beach is gorgeous with white sand, but the water is refreshing. Amazing breakfasts and dinners at the restaurant. The tiramisu is better than in the dessert's homeland. I needed a thermometer, and a hotel medic came to the rescue and gave me a quick checkup. Thank you for your concern!
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Price per night from:€286
Posted on Sep 5, 2025
World Solo Traveler
Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in
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Price per night from:€67
Posted on Jul 26, 2023
Guest User
The location is nice, 15 minutes away from the center in car
With a private clean beach
The staff was great
The rooms are cleaned everyday
This is not the first time I go there
It is a really nice place, I highly recommend it
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Price per night from:€162
Posted on Jan 9, 2026
Guest User
An excellent hotel, located in a picturesque place, where the nature of the desert is still untouched. Friendly staff, excellent dinner. The room has hot water, air conditioning, very comfortable and beautiful
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Price per night from:€156