GGuest UserI stayed at this hotel for three nights in Christchurch. Overall, it maintained Hilton's usual high standards and was generally satisfying.
**Ambiance:** The hotel is beautiful, with vibrant flowers in the garden. Enjoying breakfast in the restaurant with a view of the garden outside the window was a real pleasure. The hotel is also very close to the city center. On a sunny day, it was lovely to walk to the city center, visit the Botanic Gardens, the Arts Centre, the Riverside Market, and the Cardboard Cathedral, all while strolling along the Avon River. I managed to check off many attractions without even realizing it.
**Cleanliness:** Housekeeping was prompt, and the room was clean and tidy. I didn't find any dirty spots.
**Facilities:** The hotel seems to be a bit old, so the facilities aren't brand new, but they are sufficient and well-equipped, including a hairdryer, iron, kettle, refrigerator, and air conditioning – enough for a short stay. The room's balcony was also nice, overlooking a lawn, perfect for some peaceful relaxation. The only drawback was the poor soundproofing in the room. The room next door frequently opened and closed their door, sometimes more than ten times between 10 PM and 1 AM, and at one point, it was every ten minutes or so. Each time, it made a huge noise that felt like the bed was shaking, waking me up multiple times. I even started to wonder if countless people were staying next door. This kind of thing is really down to luck, but better sound insulation would have made for a less disturbing stay.
**Service:** The front desk staff were very polite and enthusiastic during both check-in and check-out, which left a great impression. We were given two bottles of water and two warm cookies upon check-in, which was a thoughtful touch. The only thing that left a bad taste in my mouth was the suspected subtle racial discrimination from the restaurant's reception staff. I stayed here for three days and saw many other Chinese tourists. Not once did I hear the staff say goodbye or thank you to us when we left the restaurant. They would just stand there, pretending not to see us, but then smile and thank the Caucasian guests walking behind us. This happened every single time for three days, and they pretended not to see other Chinese guests leaving too. I have to wonder, is this how the hotel trains its staff? To provide different service based on race? These staff members, who were older and positioned at the restaurant entrance for greeting and guiding, were not the young, busy servers inside the restaurant, who did a great job. Based on this subtle differential treatment, I can only give the service three stars, no more.
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