Beautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
We booked two rooms for our family of four as each room is rather small. We stayed three nights and enjoyed ourselves. Car park is round the corner so its convenient. Hotel gave us a voucher for discounted parking. The hotel is very central and convenient with a MacDonalds right downstairs.
A wonderful hotel.Great staff very helpful for check in.Comfortable warm bed and free water.Free coffee available on the 2nd floor.3rd floor laundry machines laundry and dryer in one.Clothes were dried well.You can watch in room on TV the progress of your laundry and if there are any laundry machines available.5 min walking from big shopping street which has a ceiling.
Shopping centre with many food options.
Tramway A and B 3 minutes walking.Take line A to the train station.
The best one: you can send a postcard for free to your loved ones.
Didn't try the breakfast.
The room was very clean.
Staff were really helpful - I asked the front desk for food recommendations and they offered some good choices at late night time.
Rooms were clean with toiletries well provided.
Would be even better if some small utensils/plates could be provided in the room for some chill snack time.
But all in all, 10/10!
The room was great! The luxury floor offers complimentary instant noodles and drinks, perfect for a late-night snack. It's very close to Kumamoto Station, just a 3-minute walk to the left after exiting. There's a Big C next door, though not very big, and across the street is Amu, which pretty much covers all your shopping and dining needs. There's also a large supermarket on the first floor of the mall, which is a great bonus.
The hotel is very accessible. It is inside the mall. The bus terminal going to airport is just underneath.
So many restaurants and there is a family mart too.
The hotel is new and as expected is not so spacious but the breakfast is good and staff are really accommodating.
Highly recommended this hotel if you are traveling to Kumamoto. Kumamoto castle is just 15mins walked while Shimotori Shopping Center is just 5-10mins away. We are also very lucky to witness their festival since the parade happened around the area.
The Great Festival of Fujisaki Hachimangu Shrine (or Zuibyo Festival), held every September. Its so fun🥰🥰
The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street is right next door, making it incredibly convenient for finding food every day.
From my room window, I could see Kumamoto Castle. The room was clean, and I was especially pleased with the separate wet and dry areas in the bathroom. Although the hotel is a bit old, the rooms have been renovated, and the air conditioning is very powerful. Upon entering the room, there was a faint scent of disinfectant, which made me feel very assured about the cleanliness – typical of an established Japanese brand. You can tell the hallway carpets are old, but there was no musty smell, so I was satisfied with the hygiene.
Next time I visit Kumamoto, I'll definitely stay here again. It's just too convenient!
Very nice hotel. We planned to parked at the hotel but the staff suggested a cheaper parking lot nearby with only 1200 yen for one day (until 11am which is check out time). The check-in was smooth. There is a self service machine, but we went for check in with the staff. They were very polite. As for check out, you just need to put the card into the machine, and that’s it, super convenient.
The bed was comfortable too. Toothbrush, toothpaste, hair wash, conditioner, shower gel, clothes (on the bed in the picture), electric kettle were provided as well. You can use hot or cold water from the tap directly.
Grids hotel’s location is strategic too. There’s a mall and eateries in a walking distance. Recommended!
The hotel employees all of them were showed a good attitude and communication was no problem for foreigners.
The location is great — it’s close to Kumamoto Castle, and there’s a shopping mall just about a 10-minute walk away.
I made a reservation for a triple room for two nights. The sofa bed was uncomfortable, and the air conditioner could not adjust the airflow direction, which caused us to catch a cold.
One more thing, the room key had to be returned and kept at the counter whenever we went out for the day.
This hotel provided an amazing experience! The location is incredibly convenient, just a 3-minute walk to both the business district and the tram station. While the room was compact, it was fully equipped, and the smart toilet and bathtub were exceptionally comfortable. The front desk service was warm and thoughtful, and they efficiently guided me through the self-check-in process. Housekeeping was meticulous every day, ensuring the bedding was clean and soft. The surrounding area boasts numerous convenience stores and izakayas, and the breakfast offered a unique touch. Overall, it's superb value for money, and I'll definitely choose to stay here again!
Very Good
390 reviews
8.9/10
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INR 2,997
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8,3/10
Very Good
🛍️ The hotel is conveniently located just behind SAKURA MACHI Kumamoto and is a mere 10-minute walk from the main shopping street. It is also surrounded by tram stations, making travel easy and accessible. 🚙 Although the hotel does not have its own parking lot, it offers discounts at nearby parking facilities. I found it more convenient, however, to park at the lot directly in front of the hotel for 1,400 Yen per night, which is almost the same price as the hotel's discounted options. 🛌 The room size is typical for a Japanese hotel with two twin beds, but the bathroom is slightly larger than average. The only downside is that one of the beds is positioned too close to the window, meaning you'll sleep near the curtain, which is a bit dusty.
As the first stop of my birthday trip, I chose Aso. Having previously worked as a hotel management professional, I had high expectations for the hotel’s facilities and services. My stay at Kakuman Hotel, along with my traveling companions, was thoroughly enjoyable—from check-in to the overall amenities, everything exceeded our satisfaction. The staff we encountered were exceptionally friendly, whether at the front desk or in the restaurant. Additionally, experiencing hot springs for the first time left us feeling deeply relaxed. Thank you to Kakuman Hotel for adding color to my journey.🙏🏼 While every aspect was highly satisfying, there was a minor shortcoming: the majority of diners in the restaurant were Korean tourists. On my second night, a small incident occurred during dinner. The server assigned me a seat where only tableware and a departure-time notice were placed. After I retrieved my food, I found three Korean guests (two elderly individuals and a middle-aged man) preparing to sit there. I was confused whether I had taken the wrong seat or if there was another reason, so I asked the guests. Unexpectedly, the man loudly called over the female server who had arranged the seat and sharply questioned her in Japanese. The server later found me the correct seat, which was at the table adjacent to the three guests. I felt deeply sorry for the female server being unjustly scolded, and I also did not understand why the Korean man needed to accuse her in such a loud tone—I would have been happy to apologize for my misunderstanding. Regarding the above incident, I would like to offer a suggestion: the tables in the restaurant are each equipped with a bucket of tableware and wet wipes, but there are no numbers or markers to identify the assigned seats. Guests can only rely on placing their own items or memory to remember their seats. I believe I am not the only one who has encountered a similar issue, and the hotel may consider adding markers to each table to make it easier for guests to recognize their assigned seats.
Location of this hotel is good with close distance to nearby shopping malls and Kumamoto Castle. General cleanliness of the room is good except that the air filter of the inner ventilation system needs “deep” cleaning. Services of staff are good and I highly recommend for all of you looking for a value-for-money hotel in Kumamoto city centre.
An absolutely wonderful experience. The staff at the ryokan were incredibly polite and always ready to help with anything we needed. Upon check-in, we were provided with traditional attire, pajamas, tabi slippers, bath amenities, and a small welcome treat with matcha and coffee. We also asked at the front desk if they could give us a ride to the bus stop after check-out, and they kindly said yes, of course. Our room was spacious, clean, and beautifully decorated. At first, we were planning to explore several other local onsens, but after experiencing the ones at the ryokan, we felt completely satisfied. There are separate baths for hotel guests (men’s and women’s), baths open to both guests and visitors (also divided by gender), as well as a private onsen. One of the onsens also has a sauna. The traditional dinner and breakfast were both impressive—delicious and very generous in portion. The surrounding grounds are stunning, perfect for peaceful walks. This ryokan is a bit further from the main cluster of inns, but that was exactly what we wanted—to enjoy quiet walking. At night, our futons were laid out for us, adding to the authentic experience. The only reason I deducted one star is the very bright green light on the ceiling that stays on all night and can’t be turned off or covered. I didn’t have a sleep mask with me, and the ryokan didn’t provide one, so I had a sleepless night. It was quite unpleasant. That said, I still highly recommend this ryokan—it’s an unforgettable place to stay.
Love this hotel. Location is fantastic. Just next to the Kumamoto train, tram and bus station. Booked the lifestyle room, with 2 double bed and a sofa bed for 3 adults and comes with access to 4th floor for unlimited liquor, soft drinks, juice, tea, nuts and instant noodles. However, orange juice ran out on 3rd day and dispenser dispense super diluted juice. Anyway small matter. Toilet area is big (comparing to Japan standard), with split toilet, bathroom, wash basin, wardrobe and change area. Interestingly with see-through bathroom door. However, you can lock the entire toilet access. Room is clean and bed is comfortable. Price is also reasonable.
Relaxing sanctuary hotel in a super location minutes away from JR Kumamoto. Well trained polite staff and courteous, gave a kumamoto kids kit for my kids! Free coffee, easy lift access to the mall, parked at the basement for 1000 jpy only per night.
I recently had a one-night stay at Grids premium Hotel Kumamoto, and my husband and I were very pleased with my experience. The staff member was incredibly kind and upgraded us to a twin double bed room. It was my first time sleeping in a four-foot bed, and both my husband and I had a wonderful night's sleep. The room was impeccably clean, and the breakfast buffet was delightful with nice options. The showers had excellent water pressure, making for a refreshing start to the day. If I could suggest one improvement, it would be to change the color of the slippers to light grey. The hotel's color scheme is primarily black, and I found it a bit challenging to locate my black slippers on the black carpet. Overall, it was a great value for a comfortable stay, and I would happily return!
Room was reasonably large. Free drinks 18:00 to 21:00. Large bath. Friendly staff. Try the hotel restaurant below ”Ryosai” for some sashimi (horse included)
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