Location - excellent very near to Haram
Amenities - no dental kit + slippers provided
Breakfast - average only with less frequent replanishment
Provided
Room - above average
The hotel has a great location which is very close to the Prophet mosque, so it’s so convenient to go easily to pray for each prayer time in the mosque. The staff are so friendly and polite, the hotel is clean and also the breakfast buffet was very delicious and have different kinds of food.
The hotel is a decent place to stay and not too far from Masjid Nabawi. The rooms and amenities are good enough for a comfortable visit.
One tip for travelers: don’t just ask taxi drivers outside to take you to the mosque—they usually charge more than double. Make sure you have the Careem app downloaded; it consistently saved me over 50% on transport every single time.
The hotel provides a shuttle service, but it only runs at prayer times (five times a day). This is convenient if you’re sticking to prayer schedules, but if you want to spend extra time in the mosque, you’ll likely need to use a taxi or Careem. Also, just be aware that their laundry service is on the expensive side.
Overall, it’s a comfortable stay with decent amenities, but planning your transport and laundry in advance can save you money and hassle.
Clean room, hospitality top class, very comfortable beds and owner was a very gentle man and offered everything which we needed, will definitely recommend to all of my family and friends and definitely will stay again ❤️
I was very satisfied with the experience of booking an apartment overseas this time. I could cook and wash clothes in the apartment. Because it was Ramadan, there were no restaurants to eat in during the day, so I could just cook something in the apartment. There was a big Carrefour across the street! Shopping was very convenient!
For the price we paid and the proximity to the Prophet's Mosque it is an amazing hotel. The moment you open the door you are greeted by a wonderful room filled with all the amenities you need for your trip. We really enjoyed our stay as well as the city as a whole as it is a short walk to the Quba walkway and the Al Hayy. I will definitely choose Medinah Deluxe as a hotel as well as recommending it to anyone who wishes to visit medniah without spending too much on other hotels.
Overall, it was a decent stay. However, the check-in process was frustrating and unprofessional. I had booked two rooms under two different names, but the receptionist only checked for one name and refused to verify the other. This lack of basic customer service forced us to contact Trip.com customer support, and the issue took nearly an hour to resolve — all while I was waiting with my infant and my mother in a wheelchair. This was a highly disappointing experience. Most of the staff were unhelpful and lacked courtesy.
Thank you for this nice hotel, walking distance to haram, very pleasant way from the reception , the fastest and tastiest Kabsa Dajaj i have ever eaten
Thank you so much the photo bellow is my room view
Excellent, clean hotel with a good location. The only disadvantages are that some of the room service staff are uncooperative and take time to serve even after requesting. The strange thing is that one of them lies and claims that we refuse the service. Most of the things we ask for, we say they are not available, and the coffee capsules are delayed from the restaurant, unfortunately.
Nice Place to stay, breakfast needs to have more variety and better ingredients.
Very Good
40 reviews
8.3/10
Price from
€51
per night
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9.0/10
Great
AAllam ashOverall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly
Lli.ohaoThe hotel's location is a definite highlight, absolutely stunning. However, it's crucial to arrange transportation with the hotel in advance, otherwise, an Uber ride will cost you an arm and a leg. The room was spacious and comfortable, and the signature Banyan Tree essential oils felt like an amazing bonus in a desert hotel. Overall service was excellent, with friendly staff always ready to assist. Of course, there was one disappointment: the mountain pool was closed due to a safety issue with falling rocks.
AAnonymous UserAll the staff were very nice and helpful. I even received a free upgrade to a suite room. Really appreciated the warm service and comfortable stay! Housekeeping was great! We called to request some coffee and water, and the staff replied cheerfully, ‘Yes, we’ll give you everything you want!’ It really made our day. Their warm and helpful attitude added to our wonderful stay.
SShahmeel A“My family—my wife and two children—and I enjoyed a highly satisfactory stay. The accommodations were comfortable and well-suited for families.
Service was exceptional, with professional, attentive staff who accommodated our needs, especially with young children.
Facilities were well-maintained and practical.
The breakfast buffet stood out as excellent, offering diverse, high-quality options.
The hotel’s prime location allowed a convenient 5-minute walk to Masjid Nabawi.
Overall, it provides excellent value for families seeking comfort and proximity to the Prophet’s Mosque.”
AAnonymous UserVery outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.
FFadzlin FouziThe staff is friendly and helpfull. Even the location also is walking distance to haram. The shuttle provided also is very punctual and convenient.
SShazianService is exceptional.Very attentive to any comment.
Location is just opposite gate 329.Best for women's entrance to the mosque.
Area of improvement-Breakfast same everyday.catered for middle eastern guest.Should have more varieties like Malaysian or Indonesian food.
Next will be the toilet-shower in the bathtub is a huge challenge for some especially the seniors.Hopefully they will change it to shower room when they refurbish the room.
NNuzul ILocated in the front section of Masjid An Nabawi, this hotel offers a significant advantage: even when leaving the hotel later for prayer, we were still able to find space inside the mosque. In contrast, guests staying at hotels situated behind the mosque often face the challenge of having to pray outside or on the rooftop if they arrive late.
TTmamadoubahVery kind personal of the reception, clean and comfortable, very near to the haram nabawi, view of the Masdjid ghamama and abi backr…
Only the morning it’s very noise down cause of the buses
I recommend to the hotel to put notifications all clients should maintain silence in the different levels and in the rooms, because some rooms are very noisy
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