Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.
The overall stay was quite good. The hotel is in a good location. The beach is right outside the hotel. The room is not very big, but it has everything it should have. The balcony is quite good. I thought the balcony was directly facing the beach at first, but it was only a small part, but it was good enough. The first picture was taken on the balcony. I was quite satisfied with the price.
There is a hiking route where you can see the entire sea view, which is particularly beautiful. The view of the sea and sky is so charming. It takes about 20 minutes to drive to the city. It is also a very good place. Overall, it is highly recommended.
Because it was a self-driving tour, it was already past 12 am when I arrived. The people in the bar in the hotel helped me find someone to arrange a room, so those who check in after midnight must call the hotel in advance to confirm the room number.
I loved this hotel. They accommodated my reservation requests.
The rooms are spacious, new, and very clean. The bathroom is spacious and has everything you need for your stay. The hotel staff was very attentive at all times.
I will definitely stay at this chain and this hotel again. One drawback would be helpful if there was a designated parking space and a place to unload my luggage upon arrival.
I was really nicely surprised by this hotel as I wasn’t sure what to expect. The room was spacious, clean and comfortable. There is a gas station, restaurant, bar and shop onsite which is helpful for passing travellers. There was no tea/coffee making facilities in the room, not even a kettle, which I think is a nice touch and handy for travellers. The hotel staff was friendly
The hotel is a villa with an old money style. The staff is warm and polite, highly professional, the facilities are very new, and the toiletries are diptyque. There is a bathtub and a shower room. Most importantly, there is your own parking. It is a 15-minute walk to the third beach. In short, everything is perfect except that it is a little expensive.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
The room was clean and new, but the price was relatively low, just 20 flat, plus a small bed was full, more than 3,000 nights without breakfast, and the parking fee was paid more than 20 euros. Maybe the price was too high at that time, and the price was slightly lower when I went to set it temporarily. This is a popular tourist city but its room is not fully booked, probably because the price is not high. There is a mila restaurant opposite it, there are relatively few people to go, but the unexpected things are delicious.
The front desk was very helpful and the breakfast was quite good. The room was actually very big and warm, but I was bitten by something for a lot of bags... I checked for several days before I decided that it should be a bed... I am not sure if other rooms are available, but it is strongly recommended to do a big sweep and check...
Super great hotel with amazing views!
Spacious room, comfortable mattress and convenient location!
Thank you for the friendly staffs😊
I will choose it again if I come to San Sebastián again!
Great
117 reviews
9.0/10
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SSergei TonkovExcellent hotel - excellent value for money
We were very pleased with our stay. Excellent value for money: reasonable price, great location - everything is close by, including attractions, transport and good restaurants.
The service is at a high level: the staff is friendly, quickly responds to any requests. The breakfasts were a pleasant surprise - fresh products, good choice, everything is delicious. The rooms are clean, neat, with a nice design and everything you need for a comfortable stay.
The only small minus is that the soundproofing with the corridor could be better. If someone passes by or talks in the corridor, it is audible. But if you do not sleep until late and get up around 8-9 am, then this will not cause much discomfort.
Overall - a great place for a short or long stay. We would be happy to come back again.
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
GGuest UserI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
MMonkmonkSuper great hotel with amazing views!
Spacious room, comfortable mattress and convenient location!
Thank you for the friendly staffs😊
I will choose it again if I come to San Sebastián again!
GGuest UserVery clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).
GGuest UserStayed a couple of nights in NYX Hotel Bilbao. The location of the hotel is ideal, with most attractions within easy walking distance. Close to the old part of Bilbao which has plenty of restaurants and bars. Also close to shops and a nice riverside walk to the Guggemheim museum. Can’t rate food as did not use hotel amenities. Overall the hotel had a modern stylish feel to it. Check in and out was speedy and staff were courteous.Rooms are quite small and the glass walled bathroom may not suit everyone’s taste. All in all, we were happy to stay at this hotel for it’s location and overall stylishness.
KkalamcandyGood location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.
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