AArturo Enrique VeveThis hotel is very convenient for a Seattle layover. The room was comfortable and clean, and the location near the metro is a plus. The 20% discount at the nearby Denny's restaurant was a good perk.
However, the front desk service was poor. They gave unclear instructions for the airport shuttle, assuming I knew the layout of the airport, and were hard to reach by phone, hanging up on me several times. Most concerning, they double-charged my credit card at check-in even though I had pre-paid through Trip.com.
Thankfully, Trip.com's customer service was excellent. I reported the issue to them, and they quickly contacted the hotel and secured a full refund for the overcharge.
GGuest UserDiscovered this spot on a website about hot springs in the state of OR while trying to figure out where to spend NYE by myself as a single woman in need of some R&R. Booked through a third party site to get a tiny discount, but a tad nervous about what it might be like because the pictures didn't quite do it justice. Showed up with low expectations and had my mind blown! Room and bed were ultra comfy! I got a room with a private balcony and personal hot tub on it — so amazing! No chlorine in the personal hot tub and all fresh mineral water. At night, while sitting in one corner of it, I could barely even tell that I got one of the cheaper room options of this kind that faced the parking lot ;) During the day... obviously I could see the dang parking lot, but whatever, next time I'll pay more for a forest facing room. The communal hot springs and mineral pool + sauna & cold plunge were AMAZING. I went after 8pm (adult hours 8-10pm) to avoid children. One couple unfortunately thought it was appropriate to blatantly ignore the huge sign at the door and allow their 8 or 9 year old son into the outdoor hot spring, but I just ignored them because ain't nobody got time to police other people's poor choices on a holiday that I was trying to relax. I had at least 20 mins of the big mineral pool all to myself so I swam & even got the sauna to myself at one point for about 15 mins! Cheeseburger and cocktails at the bar were AMAZING. The bartender was so kind. Burger exceeded my expectations — I'll go back for a proper meal after 5pm next time (I got there too early, starving, so missed fancy dinner). Free bites and a champagne taste in the lounge with live music for the holiday was a TREAT. And especially loved the free sparkling apple juice in my room to ring in the new year solo. Hiked on the property after dinner — GORGEOUS. I'll be back for spa treatments next time too! Booked too last minute and couldn't get a massage in, sadly. Slept like a baby. My only complaint is the room was so bland — no art on the walls! And as mentioned, the photos on the website I booked the room through didn't do it justice either! Additionally, no one answered the phone when I called trying to book, which was frustrating, and they didn't even have a voicemail or anything set up to figure out calling back later. Nonetheless, if y'all need art — I've got a ton to hang & accept commissions! Would 𝓵𝓸𝓿𝓮 to help promote this amazing place & be a bigger part of it in the future!!
GGuest UserI enjoyed my stay at Red Roof Inn. The email enquiries were always rapidly replied to. Staff are very nice. The room was vast and clean and had free coffee. Very comfortable bed and pillows. The hotel itself has no restaurants but there are restaurants nearby you can walk to. The Vietnamese restaurant nearby was very good and for breakfast there’s Denny’s. Airport shuttle was very convenient. For the price, it was perfect.
GGuest UserLocation location location. If you walk through the airport as if you’re going to the rail station, you’re almost at the Hilton. It’s especially handy if you’re flying Alaska Airlines. Super convenient, reasonably priced.
SStephen_SLocation is convenient for South Tacoma. Public areas and rooms clean. Not that it is a located in commercial urban area with theft, I saw a van window was broke in to and tools were stolen. If you stay anywhere, park away from the fence in well lighted area and do not leave any valuable in your vehicles. ***** and theft are problem all over many states, so must protect yourself.
AAlHuangEverything was good. The service, the breakfast, and the pool were all good. Very comfortable overall. Only except that the WIFI signal was broken inside the bedroom. The network needs a serious upgrade.
BBrendadamowangA family of four traveled and booked a loft room on the second floor. The upper floor of the loft is a 1.5-meter bed, the lower floor is a 1.8-meter bed, and the sofa bed in the living room is also 1.5 meters (but less comfortable).
Sanitary cleaning is done every 3 days.
It should be noted that because it is a loft room and it is air-conditioned instead of heated, the temperature difference between upstairs and downstairs may be several degrees.
GGuest UserThe hotel staff are friendly, but not helpful. The washing machine was not working after I paid and put in the clothes and detergent, then I called the front, then they told me the washing machine is not working. I asked them why didn’t they put out a notice, the front desk said he just found out when I call. At the beginning he asked me to wait till the next morning, then they can call the washing machine company to try to give me a refund. Anyways, they are not sure about if I get refund or not!!! At the end, going back and forth, the front desk agree to refund me in cash and give some detergent to go to another floor for the laundry.
I arrive Seattle late around 11pm in the evening with the car. I paid for the daily fee for parking. As I will be leaving Seattle only few hours after checking out, they told me I could not leave the car in the garage until late afternoon because they need the space. I said I paid for a ‘daily fee’, so in principle I should be able to park the car till late afternoon, but they told me not, it is my choice to check in late and they cannot do anything to extend my parking till late afternoon.
I asked them if that is the regulation, they should put that down clearly in the description and inform the guests in advance, particularly those international guests who might have another interpretation about the ‘daily fee’.
At the end, they allow me to park until 2 pm which is too early for me and I need to change my plan at Seattle completely due to the parking issue.
In conclusion, the general attitude is they are sorry if the guest has any problem, but they can’t help much!!!!!
GGuest UserLocation is unbeatable, and if you get a room with a view it’s an an unbeatable place to stay on a budget. I’ve stayed here more than once due to the location, how quiet it is overall, and the upkeep of the rooms. The gym could use some love, but let’s face it. we aren’t really at a hotel for the gym but it does the job!
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