"Let’s start with the positives. Owen at the bar was outstanding and provided excellent service. The food quality at both the bar and breakfast was very good. Although the building is old and somewhat dated, it is clearly well maintained. The cleanliness standards throughout the public areas and the room were also very high. Unfortunately, our stay was significantly affected by the air conditioning in Room 130 not working. We reported the issue on our first evening and were led to believe it was a new problem that could be fixed. Instead, we were given a dusty fan to get through the night and were promised that we would be moved to another room the following day. The next morning, after speaking with the staff, we discovered that the air conditioning issue in Room 130 was actually an ongoing problem. We were also told that there had been no handover regarding the promised room move. The morning staff assured us they would do their best to arrange a move later that day. However, when we returned that evening, the staff again informed us that no handover had taken place and that there were no other family rooms available. As a result, we had no choice but to spend a second night in a room without air conditioning, relying on the same dusty and noisy fan. (On both days, outside temperature was around 35 degrees Celsius) The fan was in such poor condition that it was completely unacceptable to expect guests to use it. No guest should have to pay for accommodation under these circumstances. This is the worst experience we have had at any IHG hotel, despite being loyal guests for many years. While many members of staff were friendly and helpful, the lack of communication between shifts, failure to honour the promised room move, and the decision to continue allocating a room with a known air conditioning fault fell well below the standard we have come to expect from IHG hotels."

"What an amazing hidden gem this is. Nestled on a hill top overlooking the marshes with Warehorn church over the road, this pub with rooms is a must for a romantic get away. We arrived early and had a drink in the bar, which is beautifully quirky, a welcoming log fire burning and a wide selection of drinks. We had booked "Niddy" an attic room with so much to give, a comfy bed, roll top bath, and so much character. The only niggle I had with the room, was the W.C squeezed into the roof space it was a little awkward to stand up and wee, but that's a small thing when it comes to such a great room. Requesting a quiet table for dinner, we were given one in a side area and again we couldn't believe it, it was super romantic and we had the whole room to ourselves. Our waiter Muli was so good, he was attentive but not intruding, and so funny, we haven't had many meals out and he really did make the evening. The food was excellent and the vegan burger was one of the best I have had. The location was brilliant, if you're into walking, cycling, birdwatching or wanting to visit local sites (rye was only 20min drive away) The rest of the staff were also brilliant, and couldn't do enough for us. We will definitely return."

"The hotel is Excellent! But the staff are not very friendly"

"Aside from a couple of issues Kelly, Caitlin and Marta meant this trip surpassed our expectations. From booking to departure nothing was too much trouble. With two young babies this makes all the difference. Spacious room, two cots, kids eat free, convenient parking. Location suited us with trips planned to Leeds castle and Port Lympne. Staff friendliness was great from all but especially Caitlin who was always on hand at dining times and helped with our girls. On site playground old but handy. Only minor issues were the early maintenance work / noise on our first morning, room servicing on first day and some confusion about late check out. All in all, highly recommend!"

"Lovely clean hotel with very welcoming staff and atmosphere. Breakfast was superb. Nice clean specious family room. "

"Nice, relaxing stay👍 Clean, comfortable room 😁 Helpful staff as usual 😎"

"Not much to comment on room was miles away going through doors after doors."

"Very good sized room, clean and quiet. Decor a little old fashioned but tasteful. Bed was comfortable. Full English breakfast was enjoyable with a selection of drinks. Good location, few minutes from motorway"

"Three of us arrived at this hotel at approximately 8.15pm after a 6 hour drive. We had been heavily delayed en route and were desperate for a meal once we finally got to the hotel. Whilst en route we checked the hotel’s website to make sure we would be there in time to order food. Last food orders were quoted at 9.00pm, so we were in plenty of time (or so we thought). Upon arrival at 8.15pm the receptionist told us that the kitchen had closed because they had too many orders and wouldn’t get them all out before 9pm. So we were not allowed to order any food - presumably because the chef was more interested in clocking off than providing a decent level of customer service. To add insult to this they called last orders for drinks at 9.45pm. What a way to make your customers feel welcome. Additionally the rooms were tired and are in desperate need of refurbishment. The free WiFi is virtually unusable so I paid £5 for the Ultimate WiFi just to be able to access my emails. I do think that charging for WiFi in this day and age is crazy. I have had a similar experience at other Premier Inns (where food is not available at the stated times) recently and will no longer be using the brand. AVOID THIS HOTEL IF POSSIBLE!!!"