Element properties in Bali

For my second hotel in Bali, I chose the Element by Westin Ubud. Given that Bali is famous for its rainforests in addition to its beaches, and Ubud is the heart of terraced rice paddies, rainforests, and traditional architecture, I opted for a hotel there. However, I won't be staying at this property again. **Service:** The staff are mostly young and energetic, with good attitudes. However, my overall experience was just mediocre, mainly due to two issues: 1. During check-in, they recommended a Chinese New Year's Eve dinner. I paid by topping up an account, but then they told me they had no change. It took several phone calls the night before departure to finally get my change back. 2. The Chinese dinner itself was also a letdown. The food selection was limited and even less extensive than the breakfast. Plus, drinks had to be purchased separately. For a buffet at this price point, it was quite unacceptable. **Location:** The hotel is quite secluded, about a 40-minute walk from the heart of Ubud. Taking a taxi takes roughly the same amount of time due to heavy traffic. The surroundings are very isolated, so I wouldn't recommend it. It's a 20-minute drive to the rice terraces. **Facilities:** 1. I initially booked a pool access room based on pictures, expecting it to be right outside my door. However, upon arrival, I discovered a significant gap: the room was on the same floor as the pool, but I still had to walk a fair distance to reach it. The photos were misleading. 2. The bathroom lacked body lotion and a weighing scale. For a five-star hotel, this felt a bit underwhelming and not quite up to par. 3. Furthermore, some rooms had issues with their sinks, indicating a lack of proper maintenance.