Hotels in Tiergarten, Berlin

Breakfast was okay, although there wasn't that much variety. The cleanliness and location of the hotel were good.

I really want to give this hotel a great review! The front desk staff were patient and welcoming, making me feel right at home. The room was spacious, quiet, and very clean. The location is super convenient with easy access to the subway and buses, and it's even within walking distance to the Brandenburg Gate. Sony Center's night views are right downstairs, which is a big plus. The breakfast quality was excellent, with salmon and another type of fish, and a good variety of dishes. The freshly squeezed juices were a nice touch! There are also plenty of great restaurants nearby, and being next to the Mall of Berlin makes shopping incredibly easy!

We chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived. We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time. The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control. As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay. The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel. Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.

Love this hotel so much! It has the amenities we needed. Washing machine, dishwasher, kitchenette to cook. Clean and tidy. Room comes with smart tv and location is great! Walking distance to the Christmas market!

Dissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that ”renovation” meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside... The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge. All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money... Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then. Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.

The hand soap and shower gel were both unusable because they were broken and wouldn't dispense. The carpet on the floor was quite dirty, but everything else was fine.

Excellent hotel! The self-check-in process is quite advanced, making both check-in and check-out very convenient. The room is spacious and gets plenty of sunlight, much better than many hotels I've stayed at in Europe. The location is decent; it's very close to bus stops, though a bit of a walk to the subway, which is acceptable. I'd definitely stay here again on my next visit.

This business trip was to go to the exhibition, because this hotel is the closest, so I chose their home, the first foreign hotel. The overall feeling is not bad, mainly close.

Good hotel, reasonable, great location and attentive staff. Breakfast is very generous, so pay for that. room was small, but had a desk and full bathroom and double bed, what else could you ask for. View was a parking lot but it also meant that it was quiet. Hot water pressure and internet speed were both good. Bathroom showed its age a little, but was fine.

Room was OK. Clean at first glance, but otherwise so-so (e.g. completely dusty under the bed, shower head very calcified, unpleasant smell from the bathroom). Very small, you had hardly any room to move around and not in the bathroom anyway, so not suitable for tall people. Overall, it was OK for the price. Definitely suitable for a party holiday in Berlin, less so for a couples holiday. We didn't eat the food.