Anonymous User
May 2, 2023
Strongly advised to quit!
Sorry for the headline. To be fair, the location and hardware conditions of this hotel are still very good, and the price increase during the prime time of the May Day holiday is not particularly outrageous, about twice the usual price. My family and I are full of praise for the hardware facilities. Generally speaking, the facilities are very new and have high technological content. This was supposed to be a pleasant stay, but the poor service negated all the praise above and definitely deserves a bad review.
On the night we checked in, we went to bed very early. At about 11 p.m., the corridor outside the door became extremely noisy. After investigation, we found that in the adjacent rooms, people we knew were having a party. We opened the door. wide open and running up and down the hallway. It woke us up in the morning. When we went out to check on the situation, we found someone drunk and passed out in the corridor. We called the front desk to report everything, hoping that the hotel would take care of it, but they were indifferent. After calling the hotel front desk several times, they agreed to send security, but to no avail. The party for the guests lasted until past 12 o'clock in the evening, making it impossible to sleep on the entire floor. I called the front desk again to ask about entry, and they said they thought security had already gone up. We made multiple calls to the hotel front desk and were very disappointed with their response. The whole corridor was filled with the noise of these people, which kept our family from sleeping well all night. It is the hotel's obligation to manage noise well.
The soundproofing of hotel rooms is not good, which is understandable, but for a hotel to allow people to have a party at 11pm during the May Day holiday, this is simply outrageous management. If the hotel management wants to know more details, please feel free to contact me.
If you have higher requirements in this regard, it is better not to stay in this hotel.
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